Features
Top Performing Features
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 7.9
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 7.6
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 7.5
Chat Analytics and Reports
Analytics and reporting on web visitors' activities and interactions with customer service representatives.
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 7.9
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 7.6
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 7.5