Okta Workflows Reviews & Insights

In our business, we use the Google Apps for Work Plattform for emails, storage in the cloud, etc. We implemented Azuqua to provide a solution to one of our most important customers. We had the need to retrieve data from emails coming from an automated system that we implemented in a chemical plant. This system generates emails automatically from the process control events. With Azuqua, we can get specific information from the emails and put it in a Google Sheets table to then generate reports with trend charts, etc for the customer. All this data gets refreshed in real time from the emails coming from the process control system.

It is well suited to interconnect data between applications in the cloud only, then it depends on a reliable internet connection. For industrial applications, many of the companies have a lot of restrictions on internet access to the cloud.

We use Azuqua for a few major business problems we needed to be addressed:

• Salesforce to Workfront - Accounts and Contact information
• Salesforce to Workfront - Opportunity (Products) to Workfront Projects (2 way)
• Salesforce to Google - Client folder creation for our 5k + clients / prospects
• Mailgun to Workfront - Addressing workfront's email ingestion process was not sufficient for us as they miss emails which isn't ok for us
• Workfront to Customer Thermometer - Surveys automatically sent out to clients to address any client issues they have with the way we solve problems

We use this across our organization. Salesforce is now our one authoritative place for all CRM information. Before we had one source, but we had multiple targets that were never in sync with our authoritative system, that problem is now gone.

The second major issue that is solved now is our sales to operations team process is automated. When a sale is made a project is automatically created for our operations team to address; this solves an unreal amount of communication issues we had between the two sides of our business.

Great for API to API integrations which are Event based.

Not so great for non API based integrations, and not the best at bulk data integrations. Bulk Data meaning you need something to run on all of your records every day.