Odoo Professional, Scientific, and Technical Services Reviews & Insights

We switched over to Odoo based on the vendor promises and we did a trial. On the surface everything works, but as soon as you get into implementation, and the detail, you'll discover basic things just don't work. Don't expect an experience like Xero, or Hubspot where everything just works.In my experience, simple functionality like sending a purchase order just breaks. "Internal Server Error" is what we get. Anytime we log a job it takes about 4 days for a response and then the first response is always a fob off. "Oh it's just this, you didn't do this", in the end you have to do screen recordings to prove it and then they disappear. We have been on the platform for 6 weeks now. Paid them twice and to date, not a single job has been closed. Their internet banking integration just straight up does not work with the banks they promise. We use their SaaS services because we want to use the actual software vendor rather than an open source self hosted solution and it still does not work. Do not buy.

Odoo is well suited if you don't have an actual business to run. If you need to get any work done it's no good.

Odoo is a complete ERP business management software, with an embedded CRM system. It is used by several stores in the organization. My IT colleagues and I use Odoo primarily to manage IT projects, services, acquisitions, sales, and miscellaneous notes. With Odoo we have more control of the projects, and we optimize our time. One of the most important things is the reports too, which are customizable and complete.

I still use it as my main platform for my CRM as well as AR and invoicing. Also for customer follow up and tracking. I also use the quotation module. To some extent, the project management module for tracking projects both internal and external to my company

For startups and companies with simple operations that do not need many customized modules, Odoo can deploy quickly, is easily scalable and can be cost-efficient.