Odoo Manufacturing Reviews & Insights

Score6.9 out of 10

99 Reviews and Ratings

Community insights

TrustRadius Insights for Odoo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use and Learn: Many users have found the software easy to use and learn, thanks to its intuitive and user-friendly interface. They appreciate how quickly they can navigate through the software and complete tasks without feeling overwhelmed or confused.

Detailed Instructions: Users highly appreciate the detailed instructions provided within the software. These instructions make it easy for them to navigate different features and functionalities, ensuring that they can efficiently complete their tasks. The clear guidance helps users feel confident in using the software effectively.

Responsive Support Team: Several users have praised the accessibility of the support team. They mention that whenever they encounter any issues or need assistance, the support team is quick to respond within a maximum of one hour. This prompt response from the support team ensures that users can get back on track with their work without experiencing significant downtime.

Reviews

7 Reviews

Manufacturing

In my opinion, dishonourable company

Rating: 1 out of 10

Incentivized

November 1, 2023

Use Cases and Deployment Scope

In my opinion, What a horrible company! The first interaction I had with the human at this company was to tell me that the purchase we made was too little and that they were going to charge us double or erase everything we've done! When they spoke to me, they claimed that their website charged the wrong amount because our company operates in different countries and therefore they would be doubling the price. He then stated that they were allowed to do this because their terms of service so that they can change the price and less specified in writing. However, when we made the purchase it was specified in writing exactly how much we would have to pay. I guess they don't honour their own terms of service. I think this company has certainly earned the poor score and bad reviews it has... I saw that before purchasing and figured that we would be fine since I would just rely on the fact that I was never going to deal with anyone at the company. However, not so. In my experience, the company had such poor customer service that I think they would be better off to just get rid of all of the people and make it purely software, I think at least then you would know what you get...

Pros

In my opinion, software works fine as long as you don't need to interact with their people

Cons

In my opinion, terrible customer service
In my experience, they don't even honour their own terms of service
In my opinion, untrustworthy

Likelihood to Recommend

I think if this Company got rid of their customer service team and made it purely software, then at least you would know what you get as the software would honour its programming.

Verified User

Account Manager in Corporate (Consumer Goods company, 11-50 employees)

Vetted Review

1 year of experience

Want to grow your business or get more efficient - DON'T PICK ODOO as your ERP system. TERRIBLE in ALL ways!

Rating: 1 out of 10

Incentivized

May 6, 2022

Use Cases and Deployment Scope

Odoo is used for Sales, Inventory management, Purchase management, Accounting, and public and B2B Webshop - and it was implemented to replace NetSuite/Oracle which is used in the "corporate HQ". As the European division became an independent importer from Jan 1st, 2022 we quickly needed a system to import all the existing sales orders and manage inventory, etc. We have only 1 vendor in Canada - and we have approx. 50-60 dealers who we distribute to within Europe.

Pros

Integrate the information (product info) from Inventory to webshop
they SELL themselves very well - but unfortunately, this is NOT how it really is once you get it

Cons

DOCUMENTATION is TERRIBLE (non-existent!) and the videos are WAY WAY too superficial
Bugfixes - which by the way take FOR EVER for SUPPORT to even listen too
The linking between a Sales Order and the "out/fulfillment" and Invoice is NOT THERE at all - It's LIGHTYEARS behind even Netsuite !!!
Accounting is completely useless and a WASTE of money. NO accountants want to even TOUCH it - and people who really would like to do their own accounting...WELL FORGET about it. It's made completely Unintuitive.
FORECASTING is the OPPOSITE of helpfulness - it's directly INCORRECT and MISLEADING. COMPLETELY WASTE of money. How can someone mess something as SIMPLE as that up ?! - well ask Odoo!!!
Doing a simple "Receiving of goods" into various POs requires an hour's worth of PRE-WORK in EXCEL to be able to get it right - NO INTELLIGENCE from the ODOO system whatsoever. You are completely left to yourself to figure out.....you are better off with an Excel spreadsheet sadly!!
In general, the entire Odoo system lacks Intuitive logic which would enable people to learn and use the system with ease. INSTEAD, with Odoo you have to do things WEIRD ways - take for example a simple look up what's in a Storage location.....IMPOSSIBLE!!!!
Their Implementation partners are useless money pits - as they don't know how the system works either (or rather spend too much time on errors in the system)
No accountants are using Odoo for their clients - which is the WHOLE point of using Odoo...instead, the accountant will DEMAND you deliver the numbers to them, and then they use PROPER accounting software instead. I should have saved my money.
This list of "room for improvement" could GO ON.....but I simply don't have the time to write it all down - THAT should say it all!! Stay CLEAR of this rubbish!!!

Likelihood to Recommend

Wish there was a -1 or at least a ZERO. IT does not deserve more, unfortunately. I REALLY had high hopes for this, but it got squashed by reality sinking in after having spent a fortune in consultants trying to set this terrible system up. Flawed, unintuitive, lacking ANY intelligence and even their OWN invoicing and Sales Orders they will send you had errors and didn't work..... I should have read the warning signals and the other reviews. Hope you don't make the same mistake. I will do as much as I can to inform others about my terrible experience with Odoo so they don't manage to also take your money and run!!

Verified User

Director in Sales (Sporting Goods company, 1-10 employees)

Vetted Review

Don’t use Odoo – You will regret

Rating: 1 out of 10

Incentivized

February 8, 2022

Use Cases and Deployment Scope

Don’t use Odoo – My horrible experience This company doesn’t care about your company and how it can help. All they care about is to make you sign up before showing their true colors. After having a long conversation with Odoo support, the Odoo CS proposes a set of apps for my business. Tells me that these apps are good enough for all my business operations. During the trial, I found out the app was lacking a few features and the process was complicated. I get assurance from them that they have a solution. Based on faith, I signed up for their annual package. However, they couldn’t provide me with a proper solution for consignment inventory and proposed a “workaround” which doesn’t work for my business. Then comes the bombshell. They entice you with the cheap apps only for me to find out I need another app called the “Studio” app to make everything work. This is the MOST EXPENSIVE app. I feel cheated and tricked. I requested a refund. They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company. I pleaded many times to them to do the right thing, but they ignored all my requests. We are a small company with 3 people working here and this was a huge loss for us. Despite knowing we won’t be able to use their system, they refused to give a refund and stuck with their narrative. I even requested them to get on a call with me and prove to me, that their system was good for my company but that too they refused and told me to learn myself. Complete change of attitude and terrible professionalism. We have been badly hit financially because of Odoo and it has affected our business. I feel cheated by the representative who was looking to secure an account at any cost. I find this company immoral and untrustworthy that should not be supported. STAY AWAY FROM ODOO. They shouldn’t get away with such act. Unless rejected by the public, they will not change their way of doing things. They have taken my money for an account that won’t be used, and they are fine with it. This is UNFAIR, UNETHICAL, and not a model company behaviour. This is pure GREED and a company with no MORAL values.

Pros

In my experience, They are horrible company
Horrible Customer Service
Terrible Product

Cons

Improve Customer Service
Treat customers as assets instead of of cash cow
Terrible product

Likelihood to Recommend

None. Don't use it.

Verified User

Director in Finance and Accounting (Food & Beverages company, 1-10 employees)

Vetted Review

1 year of experience

Inventory management in control

Rating: 7 out of 10

Incentivized

March 14, 2020

Use Cases and Deployment Scope

We use Odoo mostly for inventory management. POs are stored in Odoo, and those are linked to receipts, quality inspections, and inventory inputs. We also use this product for managing manufacturing production orders and creating traceability between the lots of raw materials received and the final product assemblies. Related to this, Odoo is the second place where revision changes and relevant BoMs are stored.

Pros

Lot traceability
Inventory tracking
Manufacturing orders

Cons

Navigation
Auto-generated labels

Likelihood to Recommend

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.

Mitesh Bhalani

Engineer in Research & Development at VoluMetrix (Medical Device, 11-50 employees)

Vetted Review

1 year of experience

View profile

Odoo is a beast! Extremely powerful and flexible to do many things out of the box!

Rating: 5 out of 10

Incentivized

September 18, 2018

Use Cases and Deployment Scope

We provide services using Odoo. We have launched an e-commerce website based on Odoo 10. We actively maintain the backend along with the user role management and various technical aspects of Odoo, such as developing custom modules. We implement extra functionality by extending Odoo and various other stuff related to Odoo. We also support users to deploy Odoo on their production server.

Pros

Extendible, can be extended to do whatever you want
Robust and flexible.
Thousands of Modules / plugins out of the box
Easy to deploy

Cons

Has larger memory footprint
Performance tuning is a bit complex

Likelihood to Recommend

Odoo is extremely powerful as it provides many applications out of the box. So, getting started on something is extremely easy with Odoo. However, thorough Python knowledge is required to customize or extend Odoo to make your product unique. Hence, if your app requires something special you might have to reconsider the complexity of developing a new app using some other framework, or extending Odoo.

Verified User

Team Lead in Professional Services (Consumer Goods company, 1-10 employees)

Vetted Review

2 years of experience

Odoo does the job for less if you go community

Rating: 7 out of 10

Incentivized

June 19, 2017

Use Cases and Deployment Scope

Odoo is the ERP of the company. It helps with sales, manufacturing, purchases, invoicing and accounting. It is our MRP and accounting software.

Pros

Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
It is easy to configure products with accounting, everything is smooth.

Cons

Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
Enterprise version is as expensive as other ERP in the market.
Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.

Likelihood to Recommend

I would go community version for a small startup, Odoo can be customized quickly and refined as a company matures. It's less suited for a big company already using an ERP with lots of workflows and integration.

David MacDonald

IT Manager in Information Technology at AddEnergie (Industrial Automation, 51-200 employees)

Vetted Review

2 years of experience

View profile

All-in-one business management tool

Rating: 9 out of 10

Incentivized

January 31, 2017

Use Cases and Deployment Scope

Odoo is used as the main ERP for the company and mainly for our sales department. However, three other departments such as the logistics and finance departments are also using it, including the support department that I am the manager of. It used for all of the sales related business processes as well as finance operations including the logistics that are needed to carry these tasks out. The operations carried out with Odoo include basically everything starting from the first step of selling to ending with the invoices, and sales orders to shipping.

Pros

Easy to use and user-friendly interface with the detailed instructions alongside whenever it's needed. If the instructions do not help or you need any further assistance their support team is really accessible through email. The response rate is maximum 1 hour.
The ability of the system to be the all-in-one place for different business operations. As in terms of sales, in our organization, it unites and serves almost every task related to sales starting from invoicing and ending with the shipping.
The modules inside the Odoo are well adapted to each other for different but connected operations making it comfortable to understand the process flow at a functional and technical level.

Cons

Some of the 'landing pages' in the system are not user actionable/changeable. For instance, setting the pipeline of the sales, which appears for every salesmen user, even if there is no need for him/her to set it. It can't be turned off.
Being open source software, Odoo should be more easily tweakable. However, it is difficult to find the proper information for the developers about how to do it. The is a lot of information but not in a well-organized way.

Likelihood to Recommend

As in my case, a whole four departments and their operations/assets are accessible through the system. It is really easy, for instance, to sell the product to the end-user and carry out all the necessary operations such as creating the quotation and easily export the proforma invoice, confirm thesale and assign it to the logistics, etc. All these are done in a really easy way and not a big effort is needed if you are well adapted to the system. What's more, the system is really fast and it does not lag with excessive operations.

Verified User

Manager in Customer Service (Sporting Goods company, 11-50 employees)

Vetted Review

1 year of experience

Loading Reviews List....

Want to grow your business or get more efficient - DON'T PICK ODOO as your ERP system. TERRIBLE in ALL ways!

Rating: 1 out of 10

Incentivized

May 6, 2022

Use Cases and Deployment Scope

Pros

Integrate the information (product info) from Inventory to webshop
they SELL themselves very well - but unfortunately, this is NOT how it really is once you get it

Cons

DOCUMENTATION is TERRIBLE (non-existent!) and the videos are WAY WAY too superficial
Bugfixes - which by the way take FOR EVER for SUPPORT to even listen too
The linking between a Sales Order and the "out/fulfillment" and Invoice is NOT THERE at all - It's LIGHTYEARS behind even Netsuite !!!
Accounting is completely useless and a WASTE of money. NO accountants want to even TOUCH it - and people who really would like to do their own accounting...WELL FORGET about it. It's made completely Unintuitive.
FORECASTING is the OPPOSITE of helpfulness - it's directly INCORRECT and MISLEADING. COMPLETELY WASTE of money. How can someone mess something as SIMPLE as that up ?! - well ask Odoo!!!
Doing a simple "Receiving of goods" into various POs requires an hour's worth of PRE-WORK in EXCEL to be able to get it right - NO INTELLIGENCE from the ODOO system whatsoever. You are completely left to yourself to figure out.....you are better off with an Excel spreadsheet sadly!!
In general, the entire Odoo system lacks Intuitive logic which would enable people to learn and use the system with ease. INSTEAD, with Odoo you have to do things WEIRD ways - take for example a simple look up what's in a Storage location.....IMPOSSIBLE!!!!
Their Implementation partners are useless money pits - as they don't know how the system works either (or rather spend too much time on errors in the system)
No accountants are using Odoo for their clients - which is the WHOLE point of using Odoo...instead, the accountant will DEMAND you deliver the numbers to them, and then they use PROPER accounting software instead. I should have saved my money.
This list of "room for improvement" could GO ON.....but I simply don't have the time to write it all down - THAT should say it all!! Stay CLEAR of this rubbish!!!

Likelihood to Recommend

Verified User

Director in Sales (Sporting Goods company, 1-10 employees)

Vetted Review