Odoo Information Reviews & Insights

Score6.9 out of 10

99 Reviews and Ratings

Community insights

TrustRadius Insights for Odoo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use and Learn: Many users have found the software easy to use and learn, thanks to its intuitive and user-friendly interface. They appreciate how quickly they can navigate through the software and complete tasks without feeling overwhelmed or confused.

Detailed Instructions: Users highly appreciate the detailed instructions provided within the software. These instructions make it easy for them to navigate different features and functionalities, ensuring that they can efficiently complete their tasks. The clear guidance helps users feel confident in using the software effectively.

Responsive Support Team: Several users have praised the accessibility of the support team. They mention that whenever they encounter any issues or need assistance, the support team is quick to respond within a maximum of one hour. This prompt response from the support team ensures that users can get back on track with their work without experiencing significant downtime.

Odoo Reviews

5 Reviews

InformationComputer Software1Internet1Telecommunications1Motion Pictures & Film2

A powerful all in one tool that just needs some customization.

Rating: 5 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

We use Odoo for the entirety of our backend workflows. Engineering, Sales, Production, Inventory, and shipping are all handled in Odoo's different modules to ensure a centralized data center of truth. The only area we do not use is marketing/ email management. This is an area we are currently working on building out now that we have built out the majority of the applications.

I personally work in sales and primarily work within the Sales and CRM modules to track new leads and convert to sales and close. Occasional use of inventory to check on stock levels or shipping needs.

Pros

The activity function is very effective in ensuring that work is effectively handed off between the different departments or as simple reminders.
Overall application design is easy to follow and understand.
invoicing and sales order system work well for our needs. except in the case of making some edits like removing an item from the sales order lines.

Cons

I would like to see easier to configure email templates that do not require a coding background to edit / manipulate.
The Email to CRM pipeline often has issues pulling from our shared gmail inbox. I like how emails show on sales order or invoice history
We struggle alot with duplicate customer profiles and find that it is hard to keep a company profile organized when there are multiple private emails associated with that company.

Likelihood to Recommend

It is well suited for inventory tracking, shipping and sales work flows. While some customization is needed to make it functional, if done correctly Odoo can serves as a powerful one stop shop for all of a businesses needs.

The ease of customization for email templates, both for sales communications and marketing outreach leaves something to be desired. Perhaps our team hasn't explored this fully enough. I have personally found it intimidating in trying to construct a news letter using the email marketing module.

Verified User

Representative in Sales (Motion Pictures & Film company, 11-50 employees)

Vetted Review

2 years of experience

Business Saver

Rating: 10 out of 10

Incentivized

May 1, 2025

Use Cases and Deployment Scope

We use Odoo CRM for our business needs and it has been one of the right choice we made. It helps us to track all our leads at one place and we can segregate our leads based on the pipeline. Follow-ups is very easy with Odoo and integrating it with our VOIP helped us to check the sales team performance effectively and chance of missing sales is very less as we can see all our lead prospects in one place

Pros

Tracking Leads and checking the sales pipeline effectively
Doing Followups based on the user needs
Easy integration with other API tools like VOIP etc

Cons

Integrating WhatsApp API should be more easy

Likelihood to Recommend

We are well known organization with more than 100 leads per day and maintaining all these leads with manually efforts is almost impossible and chance of missing a lead is high. Odoo solved this as we can add all the leads with in this and our sales executives simply pick the leads or automatic assign based on team. It helps us to track the pipeline of sales performance of a particular day or timeline very easily. It helps us to do follow-ups effectively as we can see the all the information right before us

Verified User

Program Manager in Marketing (Telecommunications company, 51-200 employees)

Vetted Review

2 years of experience

Customizable ERP that's affordable.

Rating: 7 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

We use Odoo as our sales, accounting, manufacturing, service and inventory control system. We had several less efficient systems in place prior and with Odoo we have been able to combine them into one. We also like it because there is a communications system built in. You can tag people in messages and assign activities. It makes it very helpful to reenforce the importance of communication amongst the teams.

Pros

Easy to add or archive product.
Sorts customer information easily.
Integrates with other programs like slack.

Cons

We had to work with an implementation team to customize Odoo into something that could truly work for us.
I would like to be able to run some reports in an easier way.
We did have to implement the use of an iOT box as well for something like printing barcode stickers.

Likelihood to Recommend

Over-all, due to the customizations we were able to make to Odoo, we were able to make it work for our company. We are a company of only about 45 people and I think Odoo can support smaller companies like ours. I don't think it would suit larger corporations with large warehouses. So I gave it a 7 because for the price of the base product and the implementation team, I feel we got what we need. It took us almost a year of meetings and discussions and playing around in a sandbox version to get where we could launch it and then almost another year after the launch of tweaks and changes and support from the team.

Verified User

Employee in Manufacturing (Motion Pictures & Film company, 11-50 employees)

Vetted Review

1 year of experience

I will gladly do Odoo again.

Rating: 7 out of 10

Incentivized

August 27, 2024

Use Cases and Deployment Scope

We are using Odoo for Sales and Inventory which seamlessly integrates with the products on the websites. This means the Sales teams effectively manage the products on the back end and front end is automatically maintained.

Pros

Product integration on websites
Customization is endless

Cons

It would be great if one could load Marketplace Modules on Odoo.online
Documentation is lacking for customers that want to do self-serivce on Odoo.online
Not having product dimensions as standard feature is a major downfall

Likelihood to Recommend

Odoo is well priced for small teams and negotiable on enterprise level.

Verified User

Vice-President (Computer Software company, 1-10 employees)

Vetted Review

1 year of experience

You can do whatever you want with Odoo, from ordering lunch to selling online.

Rating: 8 out of 10

Incentivized

September 18, 2018

Use Cases and Deployment Scope

Well I'am an Odoo consultant and also an Odoo user, internally at our company we use it for Sales, E-commerce, marketing, HR, Projects, Recruitment, CRM and more.

Pros

Accounting is the core of Odoo, it started as an accounting software back in the days when it was called TinyERP, the key value added in the accounting is the usability, so far now in the market, there is no accounting software as user-friendly as Odoo
Scalability, Odoo is highly customizable by developers and end users, once installed with a little bit of practice and training users can maintain Odoo by themselves.

Cons

Bug fixing by the Odoo team is not that good, it can take up to a month to solve an issue
Not all localizations are included in the core.

Likelihood to Recommend

Odoo is flexible but is a generic suite of business apps, it has the core of every business type but is not vertical for special needs. Good news is that you can modify it and make it work for your industry as you wish, and I think that if you use a consultant for the implementation of Odoo in your company, few things can go wrong. In my experience, things go wrong mostly because of the lack of knowledge of the tool. If you get trained and read the documentation, there are a few things you cannot do with Odoo.

Oscar Alcalá

Software Architect in Information Technology at Vauxoo (Internet, 51-200 employees)

Vetted Review

Reseller

4 years of experience

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A powerful all in one tool that just needs some customization.

Rating: 5 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

Pros

The activity function is very effective in ensuring that work is effectively handed off between the different departments or as simple reminders.
Overall application design is easy to follow and understand.
invoicing and sales order system work well for our needs. except in the case of making some edits like removing an item from the sales order lines.

Cons

I would like to see easier to configure email templates that do not require a coding background to edit / manipulate.
The Email to CRM pipeline often has issues pulling from our shared gmail inbox. I like how emails show on sales order or invoice history
We struggle alot with duplicate customer profiles and find that it is hard to keep a company profile organized when there are multiple private emails associated with that company.

Likelihood to Recommend

Verified User

Representative in Sales (Motion Pictures & Film company, 11-50 employees)

Vetted Review

2 years of experience