Odoo Professional, Scientific, and Technical Services Reviews & Insights

Score6.9 out of 10

99 Reviews and Ratings

Community insights

TrustRadius Insights for Odoo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use and Learn: Many users have found the software easy to use and learn, thanks to its intuitive and user-friendly interface. They appreciate how quickly they can navigate through the software and complete tasks without feeling overwhelmed or confused.

Detailed Instructions: Users highly appreciate the detailed instructions provided within the software. These instructions make it easy for them to navigate different features and functionalities, ensuring that they can efficiently complete their tasks. The clear guidance helps users feel confident in using the software effectively.

Responsive Support Team: Several users have praised the accessibility of the support team. They mention that whenever they encounter any issues or need assistance, the support team is quick to respond within a maximum of one hour. This prompt response from the support team ensures that users can get back on track with their work without experiencing significant downtime.

Odoo Reviews

3 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services2Marketing & Advertising1

The worst decision you could make

Rating: 1 out of 10

Incentivized

April 20, 2023

Use Cases and Deployment Scope

We switched over to Odoo based on the vendor promises and we did a trial. On the surface everything works, but as soon as you get into implementation, and the detail, you'll discover basic things just don't work. Don't expect an experience like Xero, or Hubspot where everything just works.In my experience, simple functionality like sending a purchase order just breaks. "Internal Server Error" is what we get. Anytime we log a job it takes about 4 days for a response and then the first response is always a fob off. "Oh it's just this, you didn't do this", in the end you have to do screen recordings to prove it and then they disappear. We have been on the platform for 6 weeks now. Paid them twice and to date, not a single job has been closed. Their internet banking integration just straight up does not work with the banks they promise. We use their SaaS services because we want to use the actual software vendor rather than an open source self hosted solution and it still does not work. Do not buy.

Pros

The trial looks good
The pricing seems cheap
The sales person was nice

Cons

In my opinion, the product doesn't actually work though
The pricing gets really expensive when you factor in how much time you can't work
The support people are completely absent, once you've paid

Likelihood to Recommend

Odoo is well suited if you don't have an actual business to run. If you need to get any work done it's no good.

Verified User

Executive in Corporate (Marketing & Advertising company, 1-10 employees)

Vetted Review

That solution that improved our business processes

Rating: 10 out of 10

Incentivized

March 15, 2020

Use Cases and Deployment Scope

Odoo is a complete ERP business management software, with an embedded CRM system. It is used by several stores in the organization. My IT colleagues and I use Odoo primarily to manage IT projects, services, acquisitions, sales, and miscellaneous notes. With Odoo we have more control of the projects, and we optimize our time. One of the most important things is the reports too, which are customizable and complete.

Pros

Easy to use and learn.
A great community support.

Cons

Nothing to complain about with Odoo. I had no technical problems or errors when using this tool.

Likelihood to Recommend

The Odoo tool is easy to learn, use, and customize. with its management of all projects, tasks, services, and business processes. The tasks are always updated by us. The integration between its modules is excellent and facilitates its use. The community is huge and it is easy to find the solution of doubts or technical problems. And the reports are very organized, customizable and easy to understand, which helps us to have a good sense of everything that happens in the organization.

Camila Yamamoto

IT Specialist in Information Technology at TIVIT (Information Technology & Services, 5001-10,000 employees)

Vetted Review

1 year of experience

View profile

Simple and powerful ERP

Rating: 8 out of 10

Incentivized

December 13, 2019

Use Cases and Deployment Scope

I still use it as my main platform for my CRM as well as AR and invoicing. Also for customer follow up and tracking. I also use the quotation module. To some extent, the project management module for tracking projects both internal and external to my company

Pros

Easy interface for both cloud and on-premise.
Seamless integration between modules.

Cons

Development can be a challenge since it was developed using multiple languages.
Pre-defined modules although works well can be limiting.

Likelihood to Recommend

For startups and companies with simple operations that do not need many customized modules, Odoo can deploy quickly, is easily scalable and can be cost-efficient.

Franz Josef Bautista

Chief Information/Security Officer at NABI Computer Systems (Information Technology and Services, 1001-5000 employees)

Vetted Review

Reseller

4 years of experience

View profile

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