Name: Nvoicepay
Rating: 9.3 (4 reviews)

Corporate Assistant Controller in Corporate at Park Place Motorcars (1001-5000 employees employees)

Nvoicepay does a great job of pulling the invoices in from our DMS system on a daily basis so we can see what invoices need to be paid.
NVoicepay allows for many methods of payment. They call all of your vendors for you and set them up on their preferred payment methods.
NVoicepay takes care of all issues for you with the vendor. They make all of the payments once you initiate it in their system.

NVoicepay is not integrated with our A/P workflow system which is Symbeo so a full integration would be helpful to review the invoices as I am approving the payments.
Sometimes NVoicepay runs slow when multiple users are in the system.
NVoiepay runs slow when looking up payment history on a vendor.

It has allowed our staff to remain constant for several years even with the addition of several dealerships. Also the rebates we earn offset our fees on our A/P Automation system, Symbeo.

Verified User

Employee in Finance and Accounting (51-200 employees employees)

Nvoicepay's biggest strength is the simplicity of taking care of our transactions. Once we have booked our transactions in our accounting system, we simply download the transactions and upload them directly to the Nvoicepay portal.
Nvoicepay takes care of nearly everything on the payment side. Nvoicepay will reach out to vendor's on our behalf and figure out which payment method will best benefit our organization within our payment structure. If a vendor excepts ACH and Credit Cards, Novicepay will automatically use the payment method that will cost us less on our monthly processing bill.
Novicepay customer service is amazing. I don't recall a time when I've ever waited on hold or never received an answer to my question. Perhaps the best part of the customer service is the follow-ups with the resolutions provided. It seems as though most vendors are done with you as soon as you hang up the phone, however, Nvoicepay does not rest until they have provided an adequate solution to YOUR problem.

Perhaps the most frustrating part of Nvoicepay is the reporting. Simply working through the filtering to find a transaction in the history is extremely difficult. If you don't select the filters in the correct order you will typically find zero results.
The formatting for the upload is also a little tricky. Since you are uploading an excel file, any zip codes with leading zeros typically have the zeros removed and result in a failed upload. So having to place an apostrophe in front of any leading zeros is kind of pain especially when you have 100 plus lines of transactions.
The main dashboard is also something to be desired. I understand the concept of providing the dashboard, but what use is it if I can't dig in and see what the numbers and graphs are made of? If Nvoicepay was able to hyperlink to the transactions that make up each category it would make the dashboard far more useful.

Nvoicepay has had only a positive impact on our overall business objectives. Since it takes care of remedial tasks of processing payments we are able to concentrate on more complex tasks such as prepping for close, creating schedules, and improving other processes.

Sage Intacct, CareLogic

Nvoicepay

What is Nvoicepay?