iVision Plus Call Center Wallboards

iVision Plus provides bird's eye view to proactively manage contact center performance. It is an advanced monitoring platform that drives agent engagement and motivation through a display of real-time contact center metrics. It collects data from multiple sources to provide a relevant view to the contact center.

These metrics help to keep agents, supervisors, and administrators on track and in sync with their goals and company’s milestones.

This view is displayed graphically in a gamified manner, tomotivate both supervisors and agents. iVision Plus's suite of designer components and tools enables administrators to create custom wallboards as per the business needs. The solution also comes with pre-built, ready-to-use templates for general use cases.

The solution can be used as a contact center wallboard and Agent Dashboard. While iVision wallboards can be used to display team-level KPIs and real-time metrics through intuitive and gamified wallboard designs, the agent dashboard focuses on optimizing agents' performance. Agent dashboard enables agents to optimize daily performance through a customized dashboard displaying data in the most useful manner.