InfiBot

InfiBot helps to deliver automated, accurate, and human-like experiences. It is an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual conversation and allows contact centers can gather, analyze and act on the customer’s preferences.

Chatbots and Voice bots by InfiBot help businesses better understand and handle customer requests. InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with sentiment analysis and NLP.