NiCE CXone Mpower Information Reviews & Insights

I work for Walker Advertising and they use your system for call center jobs. It works well and I have never had any issues with it so far. This generates and saves the leads we need to make the connections to the attorneys offices and helps us find the attorneys in the callers area.

based on my experience as a call center agent, the system runs fine for me and I like how I can have all of my important information such as my schedule and evaluations in one place. It is difficult to have a whole lot of tabs open so this being in one spot makes things much easier.

NICE CXone is used in my organization to take calls from our external customers for assistance and for internal communication between departments to collab on projects. Being a department lead NICE CXone makes it easy to monitor call volume and hold/wait times. Call quality is also a breeze with built in AI mood detectors to summarize a interaction whether a chat or a call. NICE should be used by all telecommunication companies!!

I would definitely recommend NICE CXone to small and large telecommunication companies to easily keep track of call volumes/metrics/interactions as it makes it easier to identify strengths and weaknesses. Having easy access makes getting needed information with short notice seamless and a breeze.

We currently use a number of CXone Products (Telephony, Quality Monitoring, IEX, Feedback Manager, etc.). Implementing NICE CXone has allowed us to have more of a one stop shop for our business. Our prior applications were not synced and allowed for greater chance of error when moving data around. Having things all sync up (for the most part) has been a huge benefit for us.

So far I have been happy with the usability of NICE CXone. The training was great and the implementation team really worked with us to make sure we were ready for launch day. Some of the downfalls seem to be on final steps of getting data to load that then turns into historical data to help build trends.

We use NICE CXone to provide our customers with call center solution programs, their IVRs for incoming calls, their outbound campaigns, chat, voice, and surveying with ECHO and now with Feedback Management. We use it to provide services to many customers in many fields, and NICE CXone is almost always the go-to solution we pitch.

NICE CXone offers a comprehensive range of tools that cover every aspect of customer interaction, from omnichannel communication to analytics and workforce optimization. It makes it very simple for us administrators to provide everything the customer needs. At the moment, I cannot think of a scenario where CXone is less appropriate, at least when comparing it to its competitors.

The majority of our staff use screen reading software and we needed a platform that allowed our staff to use it as any other staff would use. In the past we had to pay for scripts for this functionality, with NICE we are able to work seamlessly. Also, not only is the agent interface accessible, we have visually impaired staff in leadership roles due to the accessibility.

The employees at NICE CXone are great to work with. There is ongoing support meetings with your TAM where you can discuss your needs and seek guidance if you need help with anything. If there is a problem with the functionality they are on top of it sometimes prior to you noticing or reporting the issue. They have great follow up to make sure your issues are resolved. Accessibility for our visually impaired staff is most important to us and NICE CXone hits all the high notes.

NICE Employee Engagement Manager is used in our organisation for adherence management, employee working schedule creation, managing leaves and generating reports. It is also useful for the people managers and senior management in tracking employee's performance in terms of their time check-ins and adhering to workplace guidelines. NICE provides the managers to filter out their employees based on their line of businesses as well

NICE Employee Engagement Manager is best for adherence management and tracking down employee's time real time. It is a great tool for the supervisors and senior management to always have a look on activities made by their employees and remind them to adhere to their schedules to avoid misses on adherence. However the user interface should be improved.

I've been using Nice CXone for two years now and I don't have any problem with it. We use it for doing follow-ups and inbound calls. Our company is a travel expert who helps different hotel chains and local airlines. All in all, Nice CXone is a go-to software for all business owners.

I can't think of anything. For me. Nice CXone do it's job appropriately. Good job!

The intuitive platform and the NICE Uptivity features are quite simple options with easy manipulation through the easy and friendly welcoming interface. The engagement on this software is incredible and profitable insights collection across various websites easily through its powerful data sources integration features. NICE Uptivity allows multiple data management and very easy to prepare valuable project reports through the use of NICE Uptivity functionalities.

I really like the easy implementation of NICE Uptivity and getting familiar with all its features it takes no time and through the software, it's quite simple to generate the most effective and required services quality. Customer experience is excellent and useful business files management and easy access to various project documents and other data. Task management and easy project planning NICE Uptivity is a great choice and the performance of the tool is perfect.

I used NICE PM at two different organizations. In both instances, we used this system to gauge two major components: how our employees were performing and how satisfied they were in their position. To be more specific we measured specific KPIs for our Call Center employees such as conversion rates and attachment rates for different products as well as overall job satisfaction and NPS scores. We used a mix of open-ended, ranking, and multiple-choice questions to measure this information.

NICE is well suited to measure the performance and overall fulfillment of individual employees in call centers/employees whose primary KPIs can be measured over phone interactions. It also does a good job of forecasting future potential as well as delineating individual metrics from team metrics. I haven't used it in situations outside of what I previously mentioned, but it seems like it works best with phone-tied metrics since NICE primarily focuses on this industry. That being said, I can see it being able to adapt to measure any type of Performance Metrics.

Have been using it primarily for customer contact, both inbound and outbound. NICE CXone has numerous options for creating categories that can be subdivided to skills that can be assigned and make easy landing for the customer for his addressing his specific queries.

A very good solution for contact centers small, medium, and large. It's well-suited and its monitoring capabilities are powerful. Analytics and dashboard can be improved.