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NiCE CXone Mpower Pricing

Rating: 8.9 out of 10
Score
8.9 out of 10

NiCE CXone Mpower Pricing Plan Options

NiCE CXone Mpower has 7 pricing plans(s), starting at $71 and ranges from $71 to $249. Available deployment types include on-premise, saas. Review pricing options and learn more about the product to determine which plan is right for you. A free trial is available for NiCE CXone Mpower.

Plans

CXone Mpower Digital Agent

71
per month / per month / per user
Cloud

CXone Mpower Voice Agent

94
per month / per month / per user
Cloud

CXone Mpower Omnichannel Agent

110
per month / per month / per user
Cloud

CXone Mpower Essential Suite

135
per month / per month / per user
Cloud

Cxone Mpower Core Suite

169
per month / per month / per user
Cloud

CXone Mpower Complete Suite

209
per month / per month / per user
Cloud

CXone Mpower Ultimate Suite

249
per month / per month / per user
Cloud

For the latest information on pricing, visit the NiCE CXone Mpower official pricing page

Alternatives for NiCE CXone Mpower

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare NiCE CXone Mpower pricing to the most common alternatives, backed by TrustRadius buyer data.

Amazon Connect logo

Amazon Connect

Rating: 8.6 out of 10

Starting at: $0.0025

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Talkdesk logo

Talkdesk

Rating: 8.5 out of 10

Starting at: $85

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Five9 logo

Five9

Rating: 8.3 out of 10

Starting at: $119

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Support Options for NiCE CXone Mpower

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that NiCE CXone Mpower offers for its pricing tiers below.

FeatureFreePaid
EmailAvailableAvailable
PhoneUnavailableAvailable
Live ChatUnavailableAvailable
Forum/CommunityUnavailableAvailable
FAQ/KnowledgebaseUnavailableAvailable
Social MediaUnavailableAvailable
Video Tutorials / WebinarUnavailableAvailable

What customers say about NiCE CXone Mpower pricing

Real feedback from verified users about NiCE CXone Mpower's pricing and value

Rating: 3 out of 10

“Where they are not suited is with smaller organizations where the CXone suite would likely be overkill and not worth the cost.”

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Verified User
Incentivized
Rating: 10 out of 10

“We sved OpEx dollars when porting from POTS to cloud calling We save OpEx on removal of Cisco phones We saved on CapEx cost for renewal of Cisco software and hardware.”

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Verified User
Incentivized
Rating: 10 out of 10

“The Total Economic Impact study quantifies the cost, benefit, and strategic value of migrating from on-premises contact centers to NICE inContact CXone.”

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RC
Raghvendra Chaudhary
Records Management Analyst at FIS (10,001+ employees, 2 years experience)
Incentivized
Rating: 8 out of 10

“The price is right and it is really worth it.”

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Verified User
Incentivized
Rating: 10 out of 10

“Reduced cost of improved customer experience Incremental gross profit Reduced contact center cost.”

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Verified User
Incentivized
Rating: 7 out of 10

“It has definite value if the price is right and has been pretty ease to use with minimal training on the end user side.”

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Verified User
Incentivized
Rating: 8 out of 10

“Not having to use a hard phone makes the cost well worth it.”

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Verified User
Incentivized
Rating: 9 out of 10

“For a small contact center that doesn't have a strong technical team or the budget to use professional services regularly may struggle with getting all the benefits the platform has to offer.”

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ML
Marvin Leininger
Sr Project Manager in Customer Service at Morgan & Morgan (1001-5000 employees, 2 years experience)
Incentivized
Rating: 1 out of 10

“I get a monthly statement that summarizes all of my phone calls & the cost for each subset of the services.”

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Verified User
Incentivized
Rating: 10 out of 10

“

Lastly, and I can't believe I haven't stated this already, no yearly maintenance cost and upgrades to deal with! … Elimination of maintenance agreements and hardware upgrades saves us between 500 and 800 thousand dollars annually.”

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ML
Martin Lara
ACD Administrator in Information Technology at Contra Costa County (10,001+ employees, 4 years experience)
Incentivized
Rating: 10 out of 10

“[We've seen a] return on investment because it allows customer to reach us and we earn money on that.”

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Verified User
Incentivized
Rating: 9 out of 10

“It cuts the cost of having to purchase phones and buy special headsets that work with a phone.”

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KM
Karla Marquez
Lead Information Specialist at 211info (51-200 employees, 1 year experience)
Incentivized