Nextiva

We use Nextiva for our phone lines. It’s the worst. Calls drop, don’t connect, we are overcharged, there is no price matching, no help by customer service, sold an oversized product for literally 3 employees when all we ever needed was a call queue, reporting, and call recording first in first out. I DO NOT recommend this product for any business. The service is garbage, they used recycled numbers where you business shows up as spam. They gave one of my employees a new number that was already assigned to another business. He had 50 new leads on his contact list, had to provide a new number the. Lost all of his leads that he spent some time on gathering. All of his research was out the door. This company and product are snakes and you should avoid at all cost!

In our experience, could not provide the services we signed a contract for. 3 months of working sometimes over 3 hours per phone call for them to get it right and they couldn't. However, in our experience, they refuse to refund out money for services they could not provide. We tried for over 3 months, and their routing errors caused company cross over calls that were detrimental to our company

Mango Voice

Mango Voice

We use it to call existing clients.

CounterPath Bria and Five9

Our storage company consists of 51 properties throughout California with our main office located in San Diego. Our Contact Center is located in the main office, I am the Sales Center/Contact Center Manager. Both the agents and I use Nextiva for our phone services, integrated with our CRM. As Manager I use the Nextiva Supervisor Dashboard daily to manage the needs of the call center and for reporting, easy to use.

Swivl, Birdeye

Nextiva is our phone system we use, we use the headset for calls and also utilize to manage our calls centers and phone calls virtually through the application. It addresses all calls and voicemails in one place. It will email you voicemails and makes it versatile on the go. Our scope is having multiple offices with multiple departments.

Valant EHR