NextGen Healthcare Review
Use Cases and Deployment Scope
We use NextGen Healthcare EHR to manage all of our patient care. We schedule appointments, chart patient encounters, manage medical records and send all claims through the software. This software makes viewing patient records, including balances and payments very easy and new staff is able to learn the system quickly. It is helpful to be able to use the training available through the system when we are training staff.
Pros
- The inter office messages are easy to send and view
- Claim history on the practice management side is easy to view and it is easy to print the HCFA
- The knowledge base is helpful as is the training page for new employees
Cons
- It is difficult to add documents to patient charts from the fax inbox because the documents cannot be read easily without opening them at which point you cannot access the screen to attach the document to a chart
- It is inconvenient that only one user at a time can be working in a SOAP note
- It is difficult to set up a report for patient payments that separates the payments made by cash, check or charge
Return on Investment
- The automated appointment reminders have significantly reduced the number of missed appointments and save hours of staff time now that they no longer have to make reminder calls. This in turn saves the practice time and money.
- The payment screen allows staff to easily see if the patient has a copay or balance when checking out so payments on account have increased.
- ePrescribe is much more reliable than it was with our previous system
Usability
Alternatives Considered
IMS
