TrustRadius Insights for NexHealth are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Online Booking Accessibility: Users have found the accessibility of online booking to be incredibly convenient and easy to use. Many reviewers appreciate that it allows patients to book appointments outside of regular office hours, making it a great incentive for scheduling.
Responsive Chat Support: The chat support provided by NexHealth is highly praised for its responsiveness and immediate assistance. Reviewers have noted that the support team is always ready to help and resolves issues promptly.
Convenient Texting Feature: Users find the texting feature offered by NexHealth to be extremely user-friendly and convenient. It provides an effortless way for practices to communicate with their patients, resulting in improved efficiency and convenience.
We use Nexhealth for new patient paperwork, online scheduling, patient communication, and Google reviews. We plan to demo it to use for our online payments but as of yet not done so. We are hopeful. Nexhealth does charge higher fees for credit cards than other companies we've looked into.
Pros
All-in- one platform
Great customer support
Very skilled and knowledgeable team
Gets high reviews for Google
Cons
Our forms have had trouble syncing with Dentrix
There is customization we would like to be able to do inside new patient forms that we cannot do
Syncing issues with paperwork into Dentrix
Likelihood to Recommend
Dental offices needing to scale down the many services they use would be a perfect fit. I think any medical facility would use Nexhealth and love it! A situation where a doctor is looking to expand their online presence is also a great opportunity for Nexhealth. We have gotten 100s of new Google reviews, but the great thing is they are all 5 star. We used Swell and granted, Swell gets a higher review count, but Nexhealth is pretty good!