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NetDocuments

Score9.9 out of 10

35 Reviews and Ratings

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What is NetDocuments?

NetDocuments is a document management solution from the company of the same name in Lehi, Utah.

Categories & Use Cases

Media

Save time and boost productivity by enhancing your enterprise search and making it that much easier for users to find the information they need across different documents locations.
Seamlessly connect NetDocuments to your favorite Microsoft collaboration tools—without compromising governance or security.
Share and collaborate intuitively, securely, and in a way that brings you and your clients closer together.
Use predictive technology to accurately file any email into your NetDocuments system with a single click.
Support your remote employee’s productivity by giving them secure, local access to every file and document they need, regardless of internet connection, with ndSync: a robust, reliable two-way file syncing solution for Macs and PCs.
Quickly organize documents into sets or binders and securely distribute compiled content to everyone who needs it.

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Reviews

What users are saying about NetDocuments.
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NetDocuments Warning. Read before you buy.

Jim Malek
Member in Legal at Malek & Malek (11-50 employees employees)

Use Cases and Deployment Scope

We switched to NetDocuments when they bought Worldox. We were highly satisfied with Worldox, but were told that support for Worldox would be ending in the near future. We currently use as our Document Management System.

Pros

  • Document security

Cons

  • In my opinion, VERY Expensive. You can not find documents without OCR. OCR doubles your storage cost as they save the OCRd document as a second version.
  • In my experience, very annoying latency, even when trying to preview documents. As a result, folks in my office often try to save locally as opposed to storing in the cloud.
  • I orginally signed up for NDMax. However, it would only process one document at a time. I am not a transactional firm, so, in my opinion, this was essentially worthless.

Return on Investment

  • Secure storage

Usability

Other Software Used

LawBase

Information turned into a single, accessible source of truth

Mick Lynam
Director Project & Service Delivery in Customer Service at PM Group (1001-5000 employees employees)

Pros

  • Maintains security and data backup
  • Creation, editing and organizing documents
  • Documents Versioning
  • Audit trial of user activity
  • Notifications for folders and documents

Cons

  • The need for strong internet connection when backing up huge files

Most Important Features

  • Industry-leading security
  • Encryption of documents both in transit and at rest
  • Organization of documents across folders and cabinets

Return on Investment

  • Cuts down on duplicate work
  • Reduced cost of paperwork
  • Consistency in formatting documents
  • Fast document storage

Alternatives Considered

Docuware Cloud

Other Software Used

MailerLite

After 11 Years... Still A Fan of NetDocuments

Incentivized
Mark ManoukianView profile
Customer in Information Technology at Aderant (51-200 employees employees)

Pros

  • The search feature is fantastic. It not only full text, but probabilistic search capabilities.
  • It's reliable. Much more reliable than anything we could implement in-house.
  • The UI is great.
  • They are steadily improving the product\service, outpacing the competition.

Cons

  • There is always room for improvement with e-mail management.
  • Their support is pretty good, but it takes a little time to escalate when necessary.
  • They need to close the gap with some of the functions in Box and Dropbox when it comes to sharing content.

Return on Investment

  • NetDocuments has really saved us from hiring more people. The document management system is a core technology to any law firm. Our last DMS was an in-house system. It easily required the attention of half a FTE and offered a fraction of the functionality.
  • NetDocuments has also been relatively easy for our employees to use. We have a high adoption rate and it allows for our employees (and third parties) to collaborate pretty well.
  • NetDocuments offers any number of certifications -- e.g. ISO 27001, business associate agreements for HIPAA -- certifications that are required by some clients, that we could not possibly attain with an in-house system.

Alternatives Considered

OpenText ECM and iManage Work

Other Software Used

Skype for Business (formerly Lync)

How Does NetDocuments Stack Up In the Market?

Incentivized
Rick HahnView profile
Consultant \ Law Office Practice Management & Accounting Software in Professional Services at Rick Hahn Tech Services (1-10 employees employees)

Pros

  • Providing limited access to specific documents to strategic partners outside your organization while maintaining security for the rest of your repository.
  • Providing granular security to maintain ethical firewalls in situations where your organization represents competing interests
  • Customer support is really good. All phone representatives are expert in the product and can provide real solutions without resorting to scripted responses. In addition, there is a vast consultant community with in-depth knowledge in a wide range of industries and markets.
  • Transparency is a key ethos with NetDocuments, when they have a problem they are clear about what, where and why; and when it will be solved.

Cons

  • Browser support needs improvement, there are too many ways your browser settings can create problems. While they provide good support for these potential difficulties, they need a better plug and play solution.
  • Some pre-programmed out of the box workspace and profiles that can be deployed as a starting point to jump-start the rollout process for smaller organizations.

Return on Investment

  • The only possible negative impact on ROI are two: One, you choose not to spend the dollars on infrastructure to make sure you have fast web access or Two, you do not provide enough training to your staff to ensure expectations are met when the product rolls out.
  • My first roll out the planning was a little thin on the ground and users were not trained well enough and they kept trying to avoid the product. Once the training caught up with all the users the product was embraced.

Other Software Used

LexisNexis PCLaw, LexisNexis Time Matters, Rocket Matter, Microsoft Office 365

NetDocuments

Incentivized
Sam CatanzaroView profile
Lead Technology Training Specilaist in Information Technology at Dorsey & Whitney LLP (1001-5000 employees employees)

Pros

  • Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
  • Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
  • Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
  • Ease of Update: Because it is Web-based, updates to the software do not require local installation.

Cons

  • Over-innovation: "New" isn't always "better." New features require business analysis to determine whether they actually benefit the organization.
  • Quality Control: Updating code requires not only testing the new code, but regression testing the old code. Sometimes "enhancements" cause old problems with the old code. Once users get used to the way software works, it has to keep working. They may not care for something new, especially if it causes something old to stop working.

Other Software Used

Chrome River EXPENSE, Mimecast Secure Email Gateway, Jabber

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