TrustRadius Insights for NeoCertified Secure Email are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Use and Integration: Users find the product easy to use and integrate with their existing email systems, such as Gmail and Microsoft Outlook. Many users have expressed appreciation for the seamless integration with Microsoft Outlook, citing it as a highly valuable feature. The integration with Rackspace email system is also praised for its ease of use and compatibility.
Security and Compliance: Users value the peace of mind provided by the product's encryption, especially in sensitive industries like healthcare. The HIPAA compliance of NeoCertified has been appreciated by users, allowing them to send critical information directly to patients. Numerous users have felt confident in the security of their clients' sensitive information when using NeoCertified.
Email Tracking and Notifications: Users appreciate the feature that notifies them when their emails have been opened and when they receive a response. The tracking capability of emails, along with the ability to know if clients had opened them, was mentioned by multiple reviewers as a useful tool. The notifications system of NeoCertified, which sends notifications directly to the user's regular inbox, has been widely appreciated for its simplicity.
We use NeoCertified Secure Email both through the entire office as well as when we are working remotely. Being an insurance agency focusing on health insurance, we deal with an enormous amount of communication that must be sent securely. We utilize NeoCertified Secure Email exclusively for this need.
Pros
Easy to use
Service is excellent
Pricing is very competitive
Cons
Perhaps in having additional service techs
Everyone always wants better pricing but they are competitive in their field
Better public recognition of NeoCertified Secure Email
Likelihood to Recommend
NeoCertified Secure Email is very easy to use, and the speed of the encryption is excellent. The only challenge we have had is some of the national carriers are unfamiliar with NeoCertified Secure Email and thus sometimes give us some resistance in our utilizing it.
We utilize NeoCertified Secure Email whenever sensitive information is being sent to or from clients and insurance carriers. All private information needs to go through a secured environment and we trust NeoCertified to do so.
Pros
Easily works with our Outlook email system.
Those receiving our secure emails find it easy to set up a user name and password to access and open and attach and send back.
Whenever help is needed they respond quickly.
Cons
Our wish list would be if we could utilize it via our Gmail system. We don't use Outlook emails except with NeoCertified.
Likelihood to Recommend
I have recommended NeoCertified to anyone I know that needs that added protection for themselves and their clients. NeoCertified is easy to do business with and for smaller companies is very affordable.
Our Loans department uses Secure E-mail and it is mainly used to send confidential information to car dealers and members.
Pros
It integrates well with Microsoft Outlook
It is easy to use
Cost is relatively inexpensive compared to other packages
Cons
None
Likelihood to Recommend
It works great for loan processing where all kinds of secure documents need to be transmitted. We don't have any scenarios where it is less appropriate.