NCR Voyix Counterpoint Reviews & Insights

Score8.6 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for NCR Counterpoint are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly Customizable: Many users have expressed their satisfaction with the software's high level of customization. They have stated that it allows them to tailor the system to their specific needs by adding custom fields and labels, creating custom calculations and reports, and configuring settings on various levels. This flexibility has been highly appreciated by a significant number of reviewers.

Rapid Point of Sale Functionality: The software's point of sale functionality has received positive feedback from multiple users who have praised its speed and efficiency. They have highlighted the rapid check-out process as well as the quick inventory lookup feature, which significantly contributes to smooth operations and customer satisfaction.

Comprehensive Reporting Options: A notable advantage mentioned by users is the extensive range of built-in reports available in the software. Customers appreciate having access to hundreds of pre-designed reports that cover various aspects of their business operations. These comprehensive reporting options provide valuable insights into sales performance, inventory management, and other key metrics, aiding informed decision-making processes.

NCR Voyix Counterpoint Reviews

2 Reviews

NCR CounterPoint covers the bases like a Pro

Rating: 9 out of 10

Incentivized

June 14, 2021

Use Cases and Deployment Scope

We use this product at our Gift Shop, they have 20 employees on average. Counterpoint was used at this business many years before I became the Administrator at the company, and they have relied on it heavily for years with no major problems. We use a support company that helps implement upgrades and maintain it. The inventory management is robust, the user management is very granular with multiple ways to group users and create different permission based roles. This product in general is constantly maintained with scheduled updates and upgrades, most of which made no major impact on the daily use if the POS system front end. Recently we plan to implement their new product CPShop for web-sales that fully integrate with our existing CP environment.

Pros

Manage inventory.
Manage users and groups.
Has reliable upgrades and updates.
Customizable touchscreen interface.
Basic usage and features are easy to start using.

Cons

Some features have several ways to do the same action.

Likelihood to Recommend

It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success.
We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable.
Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best.
Inventory managem[e]nt is vast, with terrific reporting.

Jason Lane

Network Administrator in Information Technology at Precious Moments Inc (51-200 employees)

Vetted Review

7 years of experience

NCR Counterpoint -- a complete solution for high volume retailers

Rating: 10 out of 10

Incentivized

January 8, 2019

Use Cases and Deployment Scope

NCR Counterpoint is being used at our current retail location with plans to roll it out at our upcoming second retail location. This system is the Point of Sale system for our retail operations. As with any POS system, the primary business problems it addresses would be being a completely stable portal through which all revenue flows. NCR Counterpoint (CP) has proven itself to be a very stable system based on SQL server (backend database) that works very well in a busy retail atmosphere. Anyone who owns, supports or works for bury retail understands that stability is the key to a POS system. It's got to work or your dead in the water!

Pros

Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP

Cons

Their wireless solution only works on Android, so they need to get this working better on iOS too.
Their mobile solution only works on iOS, so they need to get this working on Android.
I'd like to see a built-in scale integration. E-Plum works well, but it's 3rd party.

Likelihood to Recommend

NCR CP is well suited for high volume retailers of any kind. It's also suited for retail chains with multiple brick and mortar stores. With the latest SQL server technology, database synchronization works very well, and this allows a multi-store operation to have all their data available from a hub or from all stores if they choose. That's a great feature for big retailers. The tight Magento platform integration - though expensive to develop - is a huge sell point for anyone looking for a proper online presence that ties in neatly with your backend POS system. One area where NCR CP is not good is for the smaller retailers. I would say anything less than 6 registers and this software/hardware solution would be too expensive to justify and/or recover the investment.

Vin Campbell

IT Director in Information Technology at Sahadi Fine Foods (11-50 employees)

Vetted Review

2 years of experience

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