Navan Professional, Scientific, and Technical Services Reviews & Insights

Score8 out of 10

84 Reviews and Ratings

Community insights

TrustRadius Insights for Navan are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised Navan for its exceptionally user-friendly and intuitive interface, making it effortless to book trips and manage itineraries. The simple and intuitive design of the software contributes to a smooth user experience.

Customization Options: Users appreciate Navan's use of filters that allow them to tailor trips to their personal preferences. These filters include departure time, airline, and location, providing a flexible and personalized travel experience.

Efficient Customer Support: Navan's customer support has received positive feedback from users who describe it as prompt and helpful in resolving flight issues. The responsive and effective assistance provided by the support team ensures a high level of customer satisfaction.

Navan Reviews

8 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services3Marketing & Advertising3Design1Research1

TripActions: the best way to book travel!

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

TripActions is used across our entire organization. In the past, we had a travel agency that helped book and manages travel for our company. Still, since moving to TripActions, it's empowered employees to handle and manage their own business travel with an easy-to-use platform. However, it also gives our admins the option to book trips for senior leadership.

Pros

Straightforward, user-friendly interface
Compiles all airline options for best selection

Cons

Make invoice/expense options more streamlined.
Improve the ability to book the same trip as colleagues.

Likelihood to Recommend

TripActions is great for most things! Last minute work trips or planning things out in advance. Might be less appropriate for large grounds of employees taking the same trip. The ability to book hotel, airfare, rental car etc. is really vital.

Matthew Arielly

Communications Coordinator in Marketing at Sasaki Associates (Design, 201-500 employees)

Vetted Review

1 year of experience

View profile

Great Software!

Rating: 8 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

We use TripActions company-wide to book any work travel or trade show/conferences. It reduces stress off our events team by allowing everyone to coordinate their own flights with their preferred times. We have a lot of employees nationwide, so TripActions also reduces any errors of departure cities.

Pros

Individual Booking
Team Activity Booking

Cons

$20 fee seems steep

Likelihood to Recommend

When coordinating travel for more than two employees

Verified User

Strategist in Sales (Information Technology & Services company, 51-200 employees)

Vetted Review

2 years of experience

TripActions - Amazing support, easy interface, great inventory!

Rating: 8 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

TripActions is being used as our single travel booking platform as of May 29, 2019, across the entire organization. It solves multiple business problems:

Various travel data sources making it impossible to analyze
Unintuitive UI/UX for a company-mandated booking platform
Policy enforcement
Employee engagement
Traveler support

Pros

Customer support: Incredibly quick response time, human interaction, smart people.
Massive inventory: Minimizes our own employees telling us some other site is cheaper.

Cons

Global Pricing: Since TripActions has the role of an inventory aggregator, they have to tackle inventory one distributor at a time. If CTrip or MakeMyTrip has better inventory, it won't flow through to TripActions until a deal with them is made.
Controls: TripActions is very open in the way it enforces policy - meaning it isn't for every company. If a customer wants more heavy-handed controls, they'll have to go with a competitor.

Likelihood to Recommend

If you want a platform that requires approvals before booking, TripActions isn't for you. If you operate heavily in China or India, TripActions won't have the domestic inventory you need.
For everyone else, I'd recommend TripActions.

Verified User

Analyst in Finance and Accounting (Information Technology & Services company, 201-500 employees)

Vetted Review

1 year of experience

TripAction, trip app for your company trips

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

TripActions is used across the whole organization. Pretty much all business trip (flight/lodge) we will be using the app and expense directly from the app

Pros

Great price, nice discount
Direct expense export to Expensify

Cons

Sometimes hard to find the exact location, or take some time to search, say Chicago, there are dozen of towns, sometimes I don't have the exact town name, or it is not available in the app.
Hope to have more refundable rate available

Likelihood to Recommend

Pro: TripActions is easy to use, competitive price, can split to personal trips and company trips.
Con: Frequent spontaneous trip, unplanned, since it $25 bucks for each trip generated.

Verified User

Project Manager in Research & Development (Research company, 11-50 employees)

Vetted Review

2 years of experience

Tripactions is the perfect booking platform for those who travel a lot for business! Easy and reliable!

Rating: 9 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

We utilize TripActions to book business trips using the corporate credit card - we utilize this across the entire company, and it makes it super easy for employees to book flights/hotels/rental cars through the company's corporate card. It also gives us the incentive to book at the lowest possible price in return for rewards which solve the issue of people booking high-ticketed trips.

Pros

Provides a wide range of travel options within a wide budget.
It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination.

Cons

Not ALL flights are listed.
Sometimes they over-communicate.

Likelihood to Recommend

TripActions would be useless for someone to use in their daily lives, but I think it is well-suited for a company that tends to have its employees travel a lot.

Verified User

Project Manager in Customer Service (Marketing & Advertising company, 201-500 employees)

Vetted Review

2 years of experience

TripActions is a one stop shop that makes planning a business trip easy to plan by not only letting you earn rewards, but also see where colleagues have stayed.

Rating: 7 out of 10

Incentivized

May 2, 2019

Use Cases and Deployment Scope

TripActions is being used to help employees (across the org) book trips in a one stop shop way and then TripActions also works with our expense system in order to help draft an expense report. It helps to keep everything for the business travel all in once place.

Pros

It sorts the searches by reward points.
It stores your reward cards so the consumer doesn't have to re-enter each time.
It is comparable to other prices online and it lets you know if your company has special deals.

Cons

Consistent pricing across the org. I tried to book a trip right after a co-worker did at a hotel. She received rewards and I didn't.

Likelihood to Recommend

It makes life easier by booking a trip in one place and is easy to load the receipts into our expense system.

Verified User

Employee in Legal (Marketing and Advertising company, 501-1000 employees)

Vetted Review

1 year of experience

TripActions: Easy to use and solid customer service

Rating: 9 out of 10

Incentivized

May 1, 2019

Use Cases and Deployment Scope

TripActions is being used by my company across the US portion of the organization. It's easy to book trips knowing where colleagues are staying and what flights they're on.

Pros

Shows you what flights your colleagues are on.
Shows you where your colleagues are staying when booking a trip.
Easy app to use.
Syncs travel information with your email.
Syncs expenses with Expensify.

Cons

Although the chat function for support on site is nice, sometimes it's preferable to speak to a live person on the phone.

Likelihood to Recommend

Great for companies but I'm unclear what the benefits would come from use on a personal level.

Rachel Tugender

Account Executive in Sales at Numerify (Information Technology and Services, 51-200 employees)

Vetted Review

1 year of experience

Earn $ While Saving Your Company $!

Rating: 10 out of 10

Incentivized

April 29, 2019

Use Cases and Deployment Scope

TripActions is being used across the whole organization globally. Last year alone, the company saved $60,000 in Travel & Expense budget due to TripActions! Not only are the employees and users incentivized by making money to purchase cheaper hotel/flight/cars, but the company gets to save thousands of dollars yearly. It's a true win/win!

Pros

Amazing uses of filters to tailor your trip to your personal preferences (time of departure, airline, location, etc).
User-friendly, easy to navigate and aesthetically pleasing.
Rewards for saving your employer money!!

Cons

Limited partnerships with all the major airlines, or if so, slowly just adding more airlines to their platform
Not a lot of information about the ratings of the hotels. I have stayed in hotels that I probably wouldn't have if their information was more up to date

Likelihood to Recommend

TripActions is absolutely useful for any outside sales teams and companies that promote or offer a lot of travel. If the sales team travels as much as ours does, it's worth the investment. If travel is not something that most of your company has on a monthly to quarterly basis, I do not think that TripActions would be well suited for that environment.

Maddie Cheasick

Senior Sales Partnerships Specialist in Sales at Sojern (Marketing and Advertising, 201-500 employees)

Vetted Review

2 years of experience

View profile

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