Navan Information Reviews & Insights

Score8 out of 10

84 Reviews and Ratings

Community insights

TrustRadius Insights for Navan are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised Navan for its exceptionally user-friendly and intuitive interface, making it effortless to book trips and manage itineraries. The simple and intuitive design of the software contributes to a smooth user experience.

Customization Options: Users appreciate Navan's use of filters that allow them to tailor trips to their personal preferences. These filters include departure time, airline, and location, providing a flexible and personalized travel experience.

Efficient Customer Support: Navan's customer support has received positive feedback from users who describe it as prompt and helpful in resolving flight issues. The responsive and effective assistance provided by the support team ensures a high level of customer satisfaction.

Navan Reviews

17 Reviews

InformationComputer Software14Internet1Telecommunications1Broadcast Media1

TripActions - Taking the right actions to make your trips very smooth!

Rating: 9 out of 10

Incentivized

May 12, 2021

Use Cases and Deployment Scope

TripActions is being used all across our company. Used by all departments!
It streamlines a lot of things related to business travel and makes all the information and action needed in one place.
You are able to book rooms and flights easily and not worry about using any of your personal information.
You can use workflows to determine what needs to be approved by someone manually and what can be automated.

Pros

One UI for everything
Great app
Can easily book flights and rooms
Can submit expenses smoothly

Cons

It is not connected with all airlines and hotels so if you have something specific in mind, it may not be an option to select.
If you have status on multiple airlines then it doesnt work very well

Likelihood to Recommend

You can access this remotely from anywhere via mobile.
You can easily create, update and manage bookings
Has a great intuitive UI
Integrates with 3rd party apps well
Instant notification on updates
You can upload and submit receipts

Verified User

Analyst in Information Technology (Computer Software company, 1001-5000 employees)

Vetted Review

4 years of experience

A must-have for business travel

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

All of our company travel is booked using TripActions, whether we need to book a last-second flight or hotel room, we resort to TripActions.

Pros

Flight updates - App changes in real-time.
Great rates on flights and hotel rooms.

Cons

I have not come across any feature gaps during my 2 years of use.

Likelihood to Recommend

I was with roughly 15 co-workers coming back from a conference in SF and our flight kept getting delays and then all of a sudden the flight changed gates. The TripAction app sent us a push notification with the new departure time/gate before the airport screen even updated.

Verified User

Employee in Sales (Telecommunications company, 201-500 employees)

Vetted Review

2 years of experience

Obsessed with TripActions-hope my new company brings it on!

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

At my previous company, we used TripActions to book and stay organized with travel. Whenever I had to change my flight, I spoke to their customer service team. Anyone that travels for the company uses TripActions by downloading the app and having all travel plans show up in an organized fashion. Once I found out I was getting Amazon cash, for merely traveling for work, I was genuinely hooked.

Pros

customer service
travel organization

Cons

I genuinely have no complaints of my time working with TripActions.

Likelihood to Recommend

If you travel for work, TripActions is a must. Before, we used Concur Travel and Expense, and my travel plans were not all in one place (I had to search for the itinerary in my company email) It took a while to get a hold of anyone at Concur. In contrast, with TripActions, they have a customer service team that you can text within the app, and they are super attentive.

Maureen Trattner

Recruiter in Human Resources at BrightEdge (Computer Software, 201-500 employees)

Vetted Review

1 year of experience

View profile

Great product

Rating: 9 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

TripActions is our enterprise wide booking system for travel. It's great! Rewards you for saving the company money and helps keep track of expenses and receipts. We've been using it for 2+ years and many of the power travelers have been able to personally pocket some decent money as we also save the company money.

Pros

Responsive - Customer Support is A+
Easy to use - Super UX/UI - love it

Cons

More airline partners

Likelihood to Recommend

TripActions is ideal for companies who want to cut down on travel expenses while not cutting down on actual travel. The incentive system aligns company goals of spend with personal goals of making money.

Verified User

Vice-President in Sales (Computer Software company, 501-1000 employees)

Vetted Review

2 years of experience

TripActions for traveling employees. Expenses made easy.

Rating: 10 out of 10

Incentivized

January 10, 2020

Use Cases and Deployment Scope

TripActions is one of the better, if not maybe the best expense tool/platform I've ever used. I would say that I have moderate/deep experience with 4 expense tools total, and TripActions is by far the most intuitive. The User Interface is extremely simple and very easy to navigate. I began using TripActions at my current company even after it was brought on (basically meaning I missed the training/demos from TripActions), and I had 0 difficulties picking it up.

Pros

The amount of integrations between different travel companies is great.
The simplistic UI.

Cons

Clarification around the Amazon bonus points.
A better explanation of Marriott rewards.

Likelihood to Recommend

Similar to other expense tools, TripActions is an excellent fit for any traveling employees (Sales/Marketing/Support, etc..). Their mobile application is one of the best I've seen to date. It's surprisingly intuitive, and the feature parody between the actual desktop site and mobile app is excellent. You really will not lose too many features when switching back and forth (which is excellent when you're uploading expense files/pictures on the road).

Verified User

Employee in Sales (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

TripActions Review

Rating: 7 out of 10

Incentivized

October 30, 2019

Use Cases and Deployment Scope

TripActions is being used within my organization as a streamlining tool for booking travel. Whether it's a flight or a hotel, TripActions is essentially the only way we currently book any trips. I would imagine it puts everyone on 'level playing field' in terms of pricing (versus some folks using discounted flight websites versus some going directly with their own preferred airline). Within TripActions, my company is able to choose preferred hotels but also allows the users to upload any of their rewards accounts to match your searches with the best option for you (hotel rewards points, airline miles, etc.).

Pros

Searches multiple airlines and hotels at once.
Connects rewards points/airline miles to your individual account.
Easy to use interface.

Cons

Colleagues and I have noticed that if we're based in different locations, hotel prices (for the same hotel, in the same city) are listed at different price-points.
When booking a business trip for more than one person (myself and my spouse, for example, for a company-paid trip where the company includes our +1's), the itineraries are booked separately without notice.

Likelihood to Recommend

For any company, this is a great way to streamline travel, ability to view who is traveling and when, as well as having all company travel booked on a company corporate card (without having to issue company-cards to each employee).

Maura Kelly

Director, Client Services in Customer Service at Pathmatics, Inc. (Computer Software, 11-50 employees)

Vetted Review

2 years of experience

Should be used by ANY business that has business travel!

Rating: 10 out of 10

Incentivized

July 5, 2019

Use Cases and Deployment Scope

TripActions is currently being used by my entire organization for any trip related activities for the business. It simplifies the booking process by rewarding people for choosing specific rooms for a possible lesser price (thus saving the company some money and rewarding the person doing the traveling). It has worked wonders on reducing travel expenses for every member in the org (especially sales).

Pros

Links your various reward cards for travel.
Easy navigation of flights, rental cars and hotel rooms.
Claiming rewards are easy.

Cons

There should be no reason why a person with a specific rewards card to a hotel can ever not receive points towards rewards if booking through a 3rd party.
Should offer rewards for booked flights and car rentals, not just hotel stays.
Should offer rewards for personal trips too, not just business.

Likelihood to Recommend

TripActions is well suited for all business travel within an organization. I believe it is geared more towards the revenue team and marketing team since they have the highest propensity for business travel. I do not think it is well suited for personal travel or if you want to upgrades depending on where your reward cards are to.

Verified User

Director in Sales (Internet company, 51-200 employees)

Vetted Review

1 year of experience

Concierge Travel Agent and Amazon Rewards? Sign me up

Rating: 10 out of 10

Incentivized

May 3, 2019

Use Cases and Deployment Scope

It is used across our entire organization for booking travel. It helps with scheduling travel and the associated problems. It functions as a travel agent.

Pros

Their support is incredible. They are constantly helping me change flights and rental cars as my trips are changing.
Their site is extremely easy to use and it's very easy to see the best options for your trip.
I love how I can expense my trip right from the app and that it integrates with Concur.

Cons

I honestly don't know.
If I was to build a travel planning app, I would build it this exact way.

Likelihood to Recommend

It is perfect for business travel and is also extremely helpful for personal travel.

Austin Mahaffey

Account Executive in Sales at Procore Technologies (Computer Software, 1001-5000 employees)

Vetted Review

1 year of experience

View profile

Definitely recommend!

Rating: 10 out of 10

Incentivized

May 1, 2019

Use Cases and Deployment Scope

We use Trip Actions to plan business trips in one central location. We book flights and hotel stays. We use it across the whole organization to collaborate on trip planning instead of using email or some other method.

Pros

Multiple people can work on the trip together.
TripActions has a very user-friendly design and interface.

Cons

I'd love to have a chat feature within the tool where we can tag other users.

Likelihood to Recommend

We used TripActions to plan our yearly company trip for over 150 employees. The planning and execution went on without a hitch and we received no complaints from our employees regarding their experience with the tool.

Verified User

Engineer in Information Technology (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

Easy to use, straightforward

Rating: 9 out of 10

Incentivized

April 29, 2019

Use Cases and Deployment Scope

[The] Whole organization uses TripActions to book travel and keep everything organized and in line with the company policy so there's no confusion. Helps with business travel, coordination and arrangement. Allows teams to travel together easily.

Pros

Easy to book
Easy to cancel, change, modify reservations
Really useful way of comparing different flights, hotels, options with additional info that I didn't think I needed
Good customer service and support

Cons

Sometimes 4 support reps will chat with you at the same time, creates confusion
Certain links are hard to find due to design rather than usability - change seat, cancel

Likelihood to Recommend

Well Suited:
Lots of employees, growing business, lots of travel, company with multiple offices, small HR or operations team, problem with expenses or travel costs in the past

Verified User

Employee in Sales (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

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