Navan Manufacturing Reviews & Insights

Score8 out of 10

84 Reviews and Ratings

Community insights

TrustRadius Insights for Navan are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised Navan for its exceptionally user-friendly and intuitive interface, making it effortless to book trips and manage itineraries. The simple and intuitive design of the software contributes to a smooth user experience.

Customization Options: Users appreciate Navan's use of filters that allow them to tailor trips to their personal preferences. These filters include departure time, airline, and location, providing a flexible and personalized travel experience.

Efficient Customer Support: Navan's customer support has received positive feedback from users who describe it as prompt and helpful in resolving flight issues. The responsive and effective assistance provided by the support team ensures a high level of customer satisfaction.

Navan Reviews

6 Reviews

ManufacturingAutomotive2Food & Beverages1Pharmaceuticals1Medical Device1Biotechnology1

Action-packed TripActions Review

Rating: 9 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

TripActions is used to research and purchase flights and hotel rooms for our business (and sometimes personal) travel. The platform is used primarily by the company's domestic, international, and government sales departments, as well as company management. The business problems TripActions addresses are the need to canvas multiple travel and hotel sites, as well as needing a dedicated travel coordinator to manage all travel needs for company employees.

Pros

Competitive hotel rates
Competitive airline rates
Consideration of personal travel

Cons

Merging personal and business travel under a single "trip"
Service fee for personal travel seems ill advised when the platform benefits from business travel
There was at least one occasion when quoted rate could not be booked as it was no longer available.

Likelihood to Recommend

A specific scenario where TripActions was well suited was when I needed to book a hotel stay in Cologne, Germany for multiple colleagues. The fact that they were registered users made coordinating their stays a seamless process. I have not had an occasion where TripActions was inappropriate to use.

Stefan Gefter

Director of International (I-OEM) Sales in Sales at Aseptico, Inc. (Medical Device, 51-200 employees)

Vetted Review

2 years of experience

View profile

TripActions is awesome

Rating: 9 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

TripActions is being used by our whole company for any travel needs. It's mostly utilized by flying sales reps. It addresses the problems of having to use multiple sites and services to book a flight, rent a car, or book a hotel. It's simple, clean, easy to use, and connects with your personal rewards programs for each transportation or hotel company.

Pros

Simple interface
Great, interactive customer service
Links to rewards programs

Cons

Sometimes navigating the trips page can be clunky

Likelihood to Recommend

TripActions is great for having to book logistics for travel. Flights, rental cars, hotels, etc. If you are driving somewhere and do not need a hotel, there is no reason to use TripActions.

Kkyle Siordia

Key Account Manager in Sales at Invitae (Biotechnology, 1001-5000 employees)

Vetted Review

2 years of experience

Excellent travel management tool

Rating: 9 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

Our entire company uses TripActions. It is our go-to tool for travel booking. Having offices in multiple timezones and constant traveling between those offices is necessary for a lot of employees. All hotel, flight, and car rental bookings are done seamlessly through the TripActions platform. It also allows employees to book personal trips.

Pros

24x7 trip support
Allows quick changes to the itinerary

Cons

Android app is slightly buggy and takes time to load
No capability to save an itinerary for quick access at a later time

Likelihood to Recommend

Well Suited -
- A great tool to book flights instantly, same rates if not better than airline websites
- It provides the option to add all loyalty programs and apply them automatically on checkout. Can filter results based on loyalty programs too.
- Filters results for being within or outside company policy
- Gives the option to earn amazon rewards if booking a cheaper than average priced hotel or renting a less expensive than average priced car

Less Appropriate
- Not suited for personal trips, since adds trip fees regardless

Verified User

Strategist in Product Management (Automotive company, 1001-5000 employees)

Vetted Review

1 year of experience

TripActions is great!

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

TripActions is currently used throughout my entire organization for any travel needs. It is extremely convenient and allows the complete management of employee travel while allowing them autonomy to make their own travel decisions and business needs demand. It makes filing expense reports very easy as well and minimizes the time spent filing them. There is even a feature that entices employees to book lower-priced hotels by rewarding them with a percentage of their savings under the allocated per diem.

Pros

Fast and easy to send expenses to Expensify.
Allows me to see when and where my coworkers have booked.

Cons

They have really improved their customer service response.
They have already improved their integrations.

Likelihood to Recommend

I think it is well suited for any business with remote employees who travel for work.

Verified User

Account Manager (Automotive company, 51-200 employees)

Vetted Review

2 years of experience

My favorite app to use for business and personal travel!

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

We use TripActions to book flights and hotels company wide. It is great because, as someone who uses it often, I can see what I booked in the past, see what my coworkers have booked and share bookings with coworkers if needed. It helps in knowing when and where we need to be!

Pros

The customer service team is second to none! They are constantly helping me change flights or communicating with a hotel for me. They go above and beyond.
Another point just to brag on their CST department - I had a personal flight booked 2 years ago for my husband and I. I filled out some information wrong. Fast forward to us checking in and there were issues. The airline was going to charge us for an additional ticket for over $800! The CST member for TA called the airline company, did some sweet talking and figured it out for me. I was so happy I almost cried!

Cons

I can't think of anything wrong with this app!

Likelihood to Recommend

TripActions is the way to go for booking hotels and flights! If you are looking for something luxurious for a personal getaway, I would use something else. But for anything business-related, there's nothing better. It is also well suited for sharing itinerary and bookings with coworkers.

Christina Kendrick

SE Area Sales Manager in Sales at LIFEAID Beverage Co. (Food & Beverages, 51-200 employees)

Vetted Review

3 years of experience

TripActions is GREAT

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

We use it for travel purposes, whether for larger offsite or meeting/personal travel.

Pros

Great customer service! Always available to help.
Easy to use system.

Cons

Adding rail to mobile would be an improvement.

Likelihood to Recommend

Easy for offsite meeting travel. Conveniently bundles room and travel with updates and calendar bookings, so I don't forget anything.

Verified User

Project Manager in Customer Service (Pharmaceuticals company, 51-200 employees)

Vetted Review

1 year of experience

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