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NationBuilder Reviews and Ratings

Rating: 7.7 out of 10
Score
7.7 out of 10

Community insights

TrustRadius Insights for NationBuilder are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

NationBuilder serves as a versatile tool for managing relationships and contacts, particularly in the context of fundraising. Users have found it valuable for establishing online presence and engaging supporters, thanks to its integration with Twitter and Facebook that seamlessly incorporates followers into automated workflows. Additionally, NationBuilder aids in campaign sites and the expansion of mailing lists for political organizations. Its user-friendly interface enables users to easily handle websites, communications, and donor information without relying on technical expertise. The tagging feature allows for personalized stakeholder interaction by assigning attributes and interests to individuals in the database. While some users have encountered challenges with basic search functionality and security certificate issues, NationBuilder has proven effective for organizing events, fostering grassroots movements, targeted contact lists, stakeholder management, community engagement, voter contact, website deployment, digital campaigns, and constructing campaign websites. Despite its limitations, users express a willingness to collaborate with NationBuilder towards software improvement.

Reviews

5 Reviews

NationBuilder: very useful if it has the features your org needs

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use NationBuilder as our CRM to host our website and accept donations. Our entire team uses it largely on a daily basis. We also use it to log contacts with donors and partners.

Pros

  • Store contact information
  • Process online donations securely and accurately

Cons

  • There is no grants management capability
  • It's hard to track which communications a particular user has interacted with.

Likelihood to Recommend

NationBuilder is a strong tool for an advocacy-focused nonprofit. It leaves a lot to be desired for fundraising functions.

VU
Verified User
Manager (1-10 employees)
Vetted Review
NationBuilder
2 years of experience

Apalling customer suppotr

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

The customer service has been appalling regarding resolving an issue we have had trouble shooting renewal emails going out to members in the incorrect frequency despite the website saying it would go out at 21 days notice it was going out to members who had been expired for years or months. The other issue memberships were not overriding i.e. when a member was a student membership but renewed with a full membership it keeps sending the reminder to them they are expiring student membership. When this was raised with customer service/tech support, the person, named 'Sebastian' did not resolve the issue, ignored our queries, and would focus on writing rude emails regarding something else. Instead of helping to fix the problem, but said it was our problem to resolve! The appropriate response from customer service/tech support would be to listen to the customer, find the issue(s), and then fix it for us while providing us information and training to prevent the issue from re-occurring. This situation is forcing us to change providers. As a Not for Profit with no tech employees, we require NationBuilder to provide appropriate customer service. This should be expected of any provider.

Pros

  • finding potential duplicate accounts that need manual merging

Cons

  • customer service
  • tech support

Likelihood to Recommend

LT
Louise Tomlin
Secretary in Professional Services at Sustainable Energy Now (1-10 employees)
Vetted Review
NationBuilder
1 year of experience
View profile

Despite its limitations, NationBuilder is still the best all-around package for organizations that want to connect with and grow their audience

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use NationBuilder to build websites for my nonprofit, advocacy, and political campaign clients. NationBuilder is a powerful tool that leaders and organizers can use to grow and engage with their audience online. I have worked with hundreds of NationBuilder users to maximize its utility and get people to take action.

Pros

  • Provides an excellent framework for quickly building scaleable websites that are easy to edit
  • The low learning curve for managing a people database, segmenting groups, and targeting influencers based on intelligent insights
  • Scales well as your organization grows

Cons

  • WYSIWYG editor is basic without the ability to customize and add custom fields. This is especially evident when compared to WordPress
  • Donation functionality does not support fingerprint payments
  • Email templates are difficult to customize compared to Constant Contact and MailChimp

Likelihood to Recommend

If you are managing a nonprofit agency, advocacy group, or political campaign, NationBuilder is likely the best tool available for the job. It has everything you need in one package, excellent support from NationBuilder reps, and plenty of reputable case studies that show its effectiveness. There is also a robust network of capable partners that build custom solutions and provide consulting.

VU
Verified User
Professional in Professional Services (1-10 employees)
Vetted Review
NationBuilder
4 years of experience

NationBuilder Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use NationBuilder for clients needing a comprehensive solution for advocacy. This platform is great for politicians, advocacy groups, and non-profit organizations.

Pros

  • Great platform for managing website, social media, and donations in a single dashboard.
  • Some particularly helpful features includes turf maps for walking door to door.
  • I really appreciate the included voter files.

Cons

  • Some of the native integrations are limited.
  • Advanced plugin support, similar to Wordpress, would make this a very powerful competitor.
  • Admin navigation and functionality is not the most intuitive.

Likelihood to Recommend

Excellent for local and state level political campaigns. Also has worked very well for some of our non-profit clients. We do not currently use the platform outside of these scenarios.

VU
Verified User
Partner in Marketing (1-10 employees)
Vetted Review
NationBuilder
1 year of experience

A great way to build a community

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I currently do consultant work for an organization called South Carolina Carry. We use NationBuilder for digital outreach. It allows us to find and engage current and potential supporters. We use NationBuilder to work these supporters up the ladder of engagement.

Pros

  • NationBuilder is great for fundraising. You can send an email blast and see how much money it raised. You can publish a petition and have it lead to a donate page. With the higher level plans you can easily allow new members to join and pay for membership through your site.
  • Petitions, surveys, and other forms of engagement. NationBuilder provides a number of ways to interact with supporters. It's very easy to set up a survey or petition, and you're able to capture the data of participants.
  • Social sharing. NationBuilder makes it simple for supporters to share your pages, petitions, blog posts, etc., by providing share links on every page. They also allow you to edit the default text for sharing.

Cons

  • NationBuilder lacks the ability to create a message board.
  • NationBuilder needs to add threaded comments so you can respond to people who comment on your page.
  • NationBuilder needs to make it easier to offer tiered memberships.

Likelihood to Recommend

If you're a grassroots organization trying to reach and mobilize supporters, NationBuilder is one of the best tools around. I don't think it would be as effective for a commercial enterprise.

RH
Roy Harmon
Social Media Liaison in Marketing at Chumney & Associates (501-1000 employees)
Vetted Review
NationBuilder
4 years of experience
View profile