TrustRadius: an HG Insights company

NapoleonCat

Score9 out of 10

6 Reviews and Ratings

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What is NapoleonCat?

NapoleonCat is a social media management solution built around features such as post publishing and engagement across social media channels, competitor monitoring, and analytics and optimization.

Categories & Use Cases

Media

Social Inbox, Auto-moderation, AI Assistant, Social CRM, Schedule & Publish, Analytics, Reporting
Social Inbox: Engage communities and manage social customer service
Analytics: Measure social media marketing performance
Schedule & Publish: Schedule content across platforms
AI Assistant:Automate, analyze, and secure social media
Auto-moderation: Automate conversations on social media
Social CRM: Get a broad picture of interactions with specific users
Social CRM: Get a broad picture of interactions with specific users

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Key Features

Learn about the best (and worst!) features NapoleonCat has to offer, as determined by TrustRadius' reviewers.
Based on 6 ratings of NapoleonCat's features
View all features

Top Performing Features

  • Content planning and scheduling

    Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

    Category average: 9.1

  • Workflow management

    Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

    Category average: 8.2

  • Automated routing and prioritization

    Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.

    Category average: 7.9

Areas for Improvement

  • Campaigns and promotions

    Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

    Category average: 7.7

  • Sentiment analysis

    The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.

    Category average: 7.7

  • Broad channel coverage

    The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

    Category average: 8.2

Reviews

What users are saying about NapoleonCat.
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NapoleonCat automatically handles all social media activities under one online dashboard

Incentivized
Daniel CooperView profile
Digital Marketing Specialist in Marketing at Sysco (10,001+ employees employees)

Pros

  • Publishing and scheduling to social media
  • In-depth analytics on social profiles
  • Social inbox that consolidates messages

Cons

  • I had a problem with navigating the system but I got used to it
  • The tool is easy to use and works well so there is nothing much to dislike

Return on Investment

  • Maintaining a positive brand image
  • Identifying potential influencers
  • Spying on competitors

Alternatives Considered

eClincher

Other Software Used

SocialPilot

Usability

Great for multi-hashtag search

Incentivized
Jaeger ShawView profile
Social Media Coordinator in Social Media at Outdoor Research (201-500 employees employees)

Pros

  • Multi-hashtag searches
  • Customer service
  • Social campaign management

Cons

  • Somewhat glitchy interface
  • Confusing
  • Explaining what different services are provided

Return on Investment

  • Allowed us to engage users with a contest that otherwise would have been impossible or required different paramters
  • Easily track the 1000 contest entrees

Other Software Used

Facebook for Business, Google Analytics, Hootsuite Free

Look Elsewhere...

Verified User
Director in Social Media (1-10 employees employees)

Pros

  • N/A

Cons

  • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
  • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)

Return on Investment

  • Increased cost of evaluating potential platforms, no return at all.

Alternatives Considered

Agorapulse

Other Software Used

Agorapulse, SmarterQueue, Buffer

Usability

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