#1 most frequent
United States of America
68.3%138 installations of 202
What is N-able N-central?
MSPs
and IT professionals use N-able™ N-central® to monitor and manage devices and complex
networks remotely. N-central provides
visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers
and workstations—and troubleshoot.
2. Stay on top of threats with features like MFA, antivirus, integrated endpoint
detection and response, data backup, disk encryption, email protection, and
password management .
Categories & Use Cases
Media
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Screenshot of N-able N-central Dashboard
Top Performing Features
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.5
Areas for Improvement
Who Buys & Uses N-able N-central
#2 most frequent
Canada
7.9%16 installations of 202
#3 most frequent
Australia
5.9%12 installations of 202
N-Able N-Central - A Worthwhile Investment.
Use Cases and Deployment Scope
All our customers have the N-central client installed, so we can connect remotely and perform consistent monitoring for workstations and servers. The majority also have the 'pro' features enabled, allowing us to patch and perform additional tasks easily. The majority also use EDR, which is built into the interface and allows us to see if there are any problems in a single pane of glass - very helpful when you are managing a large IT estate.
Pros
- Remote Connection.
- Patching
- EDR
- Scripts/Automations.
- Monitoring
- Critical Event Alerting.
Cons
- Configuration of profiles and linking to customers.
- Standardisation and compliance levels.
- Speed of execution when running tasks and reporting back to inform where it's at, if it's stopped running, etc.
Return on Investment
- Without N-Central, we wouldn't be able to manage the amount of customers we have.
- It allows us to grow and onboard additional customers easily.
- The licencing is reasonable and easy to cover within subscription costs.
Usability
Alternatives Considered
NinjaOne, Dragon RMM (ITarian / Comodo ONE) and Splashtop
Other Software Used
Sentinel, WatchGuard Network Security, Arcserve Backup
MSP Software that works for us
Use Cases and Deployment Scope
N-central is at the centre of our operation as it allows as to manage our client as MSP provider, automate tasks, assent inventory, remote access, patch management and so forth. Ease of management allows us to direct our resources elsewhere such as spend more interacting with customers, sales, project planning, etc.
Pros
- Remote Access
- Patch Management
- Automated Tasks
Cons
- Slow interface
- Bad mobile app
Return on Investment
- EDR implementation via N-able brought us over 100% ROI
Usability
Alternatives Considered
Atera
Other Software Used
Sage 50cloud Accounting, TeamViewer, AnyDesk
2024 N-able N-central Review
Use Cases and Deployment Scope
We used to employ N-Central MSP Manager for our corporate clients' IT asset and ticket management in conjunction with N-able N-central for monitoring, response, and remote operations.
We have since retained N-able N-central but moved to ZenDesk for our incident reposonse and ticket management.
A major pro to N-able N-central alone is its extensive functionality, monitoring, and remote control avalable for all endpoints. It's an extremely capable platform. Couple this with the native integration with other PSA services including their in-house MSP-Manager, and you havea very powerful, nearly all-in-one Managed Services technical platform.
We moved to ZenDesk for ticket tracking as it provided a smoother workflow overall for our clients and technicians.
We have since retained N-able N-central but moved to ZenDesk for our incident reposonse and ticket management.
A major pro to N-able N-central alone is its extensive functionality, monitoring, and remote control avalable for all endpoints. It's an extremely capable platform. Couple this with the native integration with other PSA services including their in-house MSP-Manager, and you havea very powerful, nearly all-in-one Managed Services technical platform.
We moved to ZenDesk for ticket tracking as it provided a smoother workflow overall for our clients and technicians.
Pros
- remote control
- remote monitoring and notification
- remote configuration
- remote installation
- integration with SentinelOne EDR
- integration with Microsoft 365
Cons
- stability of some remote sessions
- ad hock remote control (Enable Take Control app for Windows)
- linking devices to particular client end users
Return on Investment
- N-able N-central has provided our business a wealth of remote data to better provide our clients long term services.
- N-able N-central continues to shine in day-to-day in providing my compnay's ability to remote control our client's endpoints in order to provide technical resolutions.
Usability
Other Software Used
Adobe Acrobat, Microsoft 365 Business Premium, Microsoft Teams, Adobe PhotoShop, Adobe Illustrator CC, Microsoft Visio, Windows Server, Zendesk Suite, GoodSync, SpamHero
Brilliant IT Management Portal
Use Cases and Deployment Scope
N-able N-central is used as a central Endpoint and individual PC
management tool that allows me a global company wide view of all IT
equipment within the company. It alerts me on non compliance of any
user\PC on AV policy as well as Hardware policies such as Disk Space,
overuse of memory or any other issues where thresholds are set
Pros
- Remote Management of Multiple PC's in an organization
- Scheduled AV Scan and Management of AV
- Limits and Threshold alerts of specific requirements such as patch management or Disk space usage
- Server Management
Cons
- More Knowledge base articles
- Lack of Online support
Most Important Features
- Daily reporting of Threshold alerts
- AV management
- Inventory management for both Software and Hardware
Return on Investment
- Time saving in managing PCs remotely
- Effecient and ease of rollout
- Less requirement on onsite technical assesment
Alternatives Considered
Eset Endpoint Encryption, AVG AntiVirus Business Edition and Kaspersky Endpoint Security
Other Software Used
Zoom, TestComplete, N-able Passportal
Good product
Use Cases and Deployment Scope
We use it as our RMM solution and to assist with automation. It helps with remote access and monitoring of client environments.
Pros
- Overall GUI
- Functionality and tools
- Automation platform
Cons
- Terrible support, in my opinion
- Bugs in software with no real answers from N-able N-central I've found.
- Listening to its end users
Most Important Features
- automation
- easy contracts
Return on Investment
- neutral ROI
- its a must have so checks the box
Alternatives Considered
Kaseya VSA and ConnectWise RMM
Other Software Used
ConnectWise Control, ConnectWise Manage, IT Glue, BrightGauge
