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Munis

Score5.8 out of 10

14 Reviews and Ratings

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What is Munis?

Tyler Technologies offers Munis, their ERP suite for public sector entities. The modules are Munis Financial Management, Munis Human Capital Management, Munis Procurement, Munis Revenue, Munis Tax Billing & Collection, and Munis Utility BIlling CIS. Additionally, the ERP may include and integrate modules from the Tyler suite of education products.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Munis has to offer, as determined by TrustRadius' reviewers.
Based on 14 ratings of Munis's features
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Top Performing Features

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 7

  • API for custom integration

    An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

    Category average: 7.6

  • Single sign-on capability

    The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

    Category average: 8.3

Areas for Improvement

  • Project Costing

    Standardize, track, and control costs at all project phases

    Category average: 7.8

  • Cost Capture

    Capture costs including those for procurement, financials or time and labor, including from external systems

    Category average: 7.9

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 7.2

Reviews

What users are saying about Munis.
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One program handles all of our primary needs.

Incentivized
Kristen ReevesView profile
Listing & Assessing Assistant, Personal Property Appraiser I at Halifax County Tax Office (11-50 employees employees)

Pros

  • Munis has multiple different sections that each pertain to different areas of our office. For example, there is a section in Munis that is for listing. This area supports all of the information that our county (or any other county) would need to enter to properly tax Business or Personal Property. There are similar sections for collections, vehicles, etc.
  • Munis has so many features. Munis can be set up to maintain foreclosures, garnishments, attachments, and/or executions within its collections sections.
  • Munis has so many features but they all work together which is great because you can see almost everything within the main bill inquiry area instead of having to flip back and forth between areas of the software.
  • Munis also has a finance side which is great because we are able to submit our collections reports to our finance department and they too can use finance to handle that side of the business.
  • Munis is highly customizable due to the amount of features it has.

Cons

  • Munis is nearly impossible to be learned inside and out by one person because there are simply so many different features and uses. (This could also be considered a good thing because it does have features for nearly everything our office could or would ever need.)
  • Munis has the capability to run reports any way you would like. The process to run certain reports can be a little overwhelming for someone who is not experienced in running them. There are multiple steps and processes one must take to run some reports.
  • Munis requires a physical server for the storage of data. Servers can be bulky and in the way due to their large size.

Return on Investment

  • Munis has prevented our office from needing multiple software programs to house all of our information.
  • All of our employees have access to the same information, on the same software.
  • Munis has made day-to-day operations smoother for our office because we are not constantly flipping between programs or software.

Other Software Used

Trello, Flock, Google Charts

Munis simplifies managing departmental budgets

Incentivized
Todd McGeeView profile
Community Relations Director in Marketing at Orange County (N.C.) Government (501-1000 employees employees)

Pros

  • Manages the process for submitting purchase orders
  • Keeps track of year-to-date expenditures
  • Provides historical budget data to allow for comparisons from previous years.

Cons

  • Submitting a purchase order requires lots of tabbing through fields
  • The product has lots of features, but they require additional training to understand how to use
  • Generating reports can sometimes be difficult

Return on Investment

  • Streamlines some accounting processes (e.g. purchase orders)
  • Provides department heads with current up-to-date budget information
  • Web-based makes it easy to access from anywhere

Financial Breath of Fresh Air

Incentivized
Verified User
Professional in Human Resources (501-1000 employees employees)

Pros

  • Excellent for the municipal Financial program. Completely paperless.
  • Workflow is easy and easy to adjust.
  • Very Very user friendly even for the non computer savvy employees.
  • Windows based so easy to navigate.
  • Excellent help desk.

Cons

  • Room for improvement for the Building Dept. software. Could not get it to work so we ended up getting rid of it and going back to our old system.
  • The payroll side could use more fine tuning. You have to manipulate some things to get them to work properly.

Return on Investment

  • Cleaned up our financials by going paperless.
  • Easier to track employee salaries by being paperless.
  • Easier to keep track of union pay schedules.
  • Was not savvy for every department in Town Hall.

Other Software Used

CDK Drive, Kronos Workforce Ready