Not a great experience with MoSo (on an older version of the product)
Use Cases and Deployment Scope
MoSo was used as our invoicing system for many years. It also doubled as our point of sales system and housed our accounts receivable subledger. The company was initially drawn to the service because it allowed one customer to be billed across multiple entities and workstations. MoSo was also linked to our access control system.
Pros
- Invoices across multiple entities
- Adds products to invoices easily through the user interface
- Adds and cancels customer access
Cons
- No ability to load information. Everything had to be done manually
- Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
- Invoicing was very ugly
Most Important Features
- Invoicing
- Access Control
- Accuracy of Customer Accounts
Return on Investment
- Positive in invoicing one customer across multiple locations
- Negative Customer Service experience
- Negative Ability to Scale
Alternatives Considered
Sage Intacct
Other Software Used
Sage Intacct