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Mojo Helpdesk Reviews and Ratings

Rating: 8.3 out of 10
Score
8.3 out of 10

Community insights

TrustRadius Insights for Mojo Helpdesk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly and Intuitive System: Many users found Mojo Helpdesk to be a user-friendly and intuitive ticketing system. They appreciated its intuitive design, minimal training required to start using it, and easy navigation. The clear layout of the dashboard made it easy to create, track, and manage support tickets.

Seamless Integration with Google Workspace for Education: Several users praised the seamless integration of Mojo Helpdesk with Google Workspace for Education. This integration provided them with added convenience and allowed for efficient collaboration within their educational institutions.

Useful Reporting and Analytics Features: Users mentioned that the reporting and analytics features in Mojo Helpdesk were very useful. The platform provided a range of metrics such as ticket volume, response times, and customer satisfaction, which helped them identify trends and areas for improvement. These features also allowed them to set up automations and triggers, saving time and improving efficiency in their support processes.

Reviews

1 Review

Easy tool for managing customer support

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.

Pros

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.

Cons

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.

Likelihood to Recommend

For a small business it is a very good value.

VU
Verified User
Administrator in Corporate (1-10 employees)
Vetted Review
Mojo Helpdesk
8 years of experience