Based on 672 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 672 reviews | Last Published June 26, 2026
Miro serves as a robust collaborative workspace, primarily for remote and distributed teams seeking to enhance real-time interaction and visual communication, with 45% of reviewers praising its ability to enable real-time interaction among multiple users. In TrustRadius reviews, its intuitive design and extensive template library are frequently highlighted, enabling quick adoption and diverse applications from project planning to workshop facilitation. Its effectiveness in fostering brainstorming and ideation is a core strength.
Emerging AI features are beginning to streamline tasks, offering further efficiency gains. While Miro significantly reduces reliance on some specialized tools, reviewers occasionally note challenges with exporting/importing content, cited by 1% of users, and express a desire for deeper integrations with "source of truth" systems. Overall, reviewers report a strong positive impact on productivity and collaboration, despite some minor functional and integration caveats.
Pros
Facilitates real-time collaboration for distributed teams
Intuitive design and ease of use for quick adoption
Extensive library of templates for diverse use cases
Effective for brainstorming and ideation sessions
Enhances productivity and streamlines workflows
Cons
Cumbersome exporting and importing of content
Desire for deeper integrations with "source of truth" systems
Occasional license management complexity
Limited awareness and access for some potential users
Some functions, like board setup and element manipulation, can be challenging
Miro is great for brain storming. I was first introduced to it during covid. I love the feature of multiple people being able to work on the simultaneously.The sticky notes are very useful. It is perfect when you do not have a white board and have to explain things. Great for workshops too. Useful for flow diagrams too It is a user friendly Tool
Pros
Workshop
Acts like the perfect Board
Multiple people can work on it
Flow diagrams
Cons
The xoom in and out is a little weird
Likelihood to Recommend
I actually would absolutely recommend it. It is a great way to engage when people are across the world but one has to work with one another to get a project accomplished. This is a very useful tool for the initial design phase and workshops that help come out with a design solution. So it a great!
VU
Verified User
Professional in Information Technology (5001-10,000 employees)
We use Miro for collaboration throughout our organization. We have many team members working remotely plus two business locations in different continents: USA and Europe. Miro allows our teams, no matter their location or time zone, stay in touch and updated on projects. We find mapping out processes and project tasks in diagram form easier for all to understand and provide visuality into our work.
Pros
Diagraming and flowcharts
Great for collaboration for remote teams
Very user friendly and intuitive
Cons
There are so many features, I find it overwhelming and feel I might not be using everything I should be because there is so much to learn.
Likelihood to Recommend
I find that Miro’s tools are ideal for building and displaying workflows. We build these diagrams to help visually understand processes. During a new product launch, we built several workflows to help our organization understand the new product and all the processes that go along with it. This really helps our teams understand processes and optimize their work.
We use Miro to collaborate virtually with our colleagues. We have a Miro board that outlines our work plan and a kanban board to track progress against the plan. We also use Miro for collaboration when running meetings or training courses. We use it as a means to gather feedback from colleagues. So many ways!
Pros
Tooling for Agile ways of working practices and ceremonies, for example: post it notes, timers, templates
Aesthetically pleasing tooling. It's easy to make presentations and materials look good.
You don't need to do training to learn the tools. They just work and are intuitive to learn.
Cons
Copying and pasting between boards can be a problem
When the content on the board is large the speed of navigation performance slows
some more music options would be nice
Likelihood to Recommend
I've tried other tools and I keep coming back to Miro. It is intuitive and works and has great functionality / templates
I primarily use it for a) a mood board/dumping area for discovery findings accumulation during the research phase of projects and b) design of customer journeys and business flows. It has a far superior interface and presentation capability compared to the various MS platforms, i.e., .ppt and .xl, that I would have used before. It is also more permanent than a whiteboard. Since COVID and WFH, the fact that it easily enables collaborative working, with multiple people viewing and editing the same document at the same time, is invaluable.
Pros
Easy to navigate the large space (after some basic training).
Create diagrams.
Store visual data.
Remote team collaboration.
Cons
Less clicks to use the same tool again immediately after the last time please.
Sometimes my boards go all blurry. all my other windows are fine and the header and menus of Miro are fine but the board itself is blurry.
It would be nice to easier identify which miro board is which from the browser history drop down. If I type 'Miro' into the URL I get a drop down of all my recent Miro boards but the names are meaningless code rather than the actual board titles
Sometimes it zooms incredibly far out or pans incredibly far to one side and I cant find my way back to my working area.
Make it easier for me as a board owner and colleagues (both temporary and permanent, regular Miro users and first-timers) if and how they can access the board. The settings for me often don't seem to allow people I think should get in to get in, sometimes it asks them to get a license when they should be covered by our existing one, and colleagues often miss the seemingly generic email notifications from Miro rather than me or they do not know how to open the board, that they may need a password or not or how to use it if they are a first timer.
Sometimes, it won't recognize a colleague who has full permission to use the board and has used it before, so I can't @ them in a comment.
Make it easier to chat (group or DM) with colleagues actively on the same board. I didn't realize this was possible for years, but I have been told it's possible, and I still struggle to do it.
I've seen facilitators do cool things like voting, timers, music, etc., but it's not clear how I could do those myself.
Likelihood to Recommend
It's not great for relatively short-notice collaboration requests with multiple colleagues who aren't familiar with Miro. It's great for getting lots of people to compile lists with post-its. It's great for getting a colleague to help you do something you are behind with, as you can see what each other is doing and both edit the same thing at the same time.
VU
Verified User
Professional in Research & Development (10,001+ employees)
kanban board to keep track of tasks flow chart to communicate a workflow org chart of a target customer account for sales purposes customer needs map for product development purposes
Pros
easy to use / simple concept
templates save a a lot of time
free!
Cons
the step up from basic use to advanced product dev use is not so easy
more explanation of what different frameworks mean (SOAR, 666, ??) - what these are and how to use them would be useful
I use Miro primarily to for project coordination, project management, personal creativity, facilitation of workshops, design of workshops and cross-directorate collaboration.
Primarily I use Miro for facilitation of online workshops and this helps us to address our problem of having many employees work remotely, work on-site, work in office and we have others who work across the country at our southern branch in the UK. Miro helps immensely to bridge the gap of distance between employees, so that workshops are easier to run where we can work on company challenges on the online collaborative whiteboard.
Easy to use design capabilities (structuring workshops and exercises)
Wide range of modularity (can embed other app's API in the board, can easily inject templates from the miroverse)
Very clear and easy to grasp UI
Cons
Notifications (if someone has added something to the board that needs your attention)
Introduction / Splash Page for those who have never used miro before or don't have an account; they can sign in (not make an account) with their name so facilitators know who have used the board or posted a sticky and they can accept rules of a board before using it
More facilitation capabilities (there is already a lot but more could never hurt!)
Likelihood to Recommend
Miro is well-suited for facilitating workshops and facilitating discussions where a simple meeting would not suffice.
It is also great for getting down information that would not be so simple to digest and breaking it down for easier explanation - either through frames or stickies or diagrams with arrows; flowcharting.
I have used it recently as a splash page for some initiatives in the organisation (like biographies on guest speakers for events) but the engagement is fairly bad. Anything that includes engaging people who are not used to Miro is not good but maybe that is our company's culture.
I use Miro almost every day to map the process in my organization. We needed a clear view of how our renewable energy projects are developed and Miro helped us to have this clear vision. Another business case is brainstorming activities. We also use it in an informal way when colleagues are having babies or when employees are leaving the company. Since we have colleagues spread around the globe, we use Miro to create an online Memory board with pictures and notes.
Pros
Asynchronous collaboration
Visualize complex processes on one page
enable people to vote
Cons
have the possibility to have a list of favorite templates from the template Miroverse. When I go through the templates, sometimes I find one that I like but for another purpose and I don't know how to save it for later.
Likelihood to Recommend
Miro is great to map processes or for brainstorming. I won't use it to take notes though.
Building out new processes and systems on how to handle our current process and new jobs coming through. We built out a whole new customer journey map for each department and the flowchart really helped us organize and implement the steps. Everyone can contribute and brainstorm their ideas without having to meet every single time we have a new idea. I love the comment features, so we can go back and forth on whether the implementation should stick or not.
Pros
Flow Map.
Color Coding.
Collaboration with others.
Organizing ideas.
Implementing systems & processes.
Cons
Brief tutorials on how to begin using Miro.
Likelihood to Recommend
It's definitely great for organizing thoughts, especially processes, and even seating charts. I love that we can all brainstorm on it and input our ideas and opinions. I really haven't run into any less appropriate scenarios for using Miro other than putting together a contact list like on a spreadsheet.
It’s great for collaborating on product, strategy and brainstorming. We use it for both in person and virtual collaboration. We’ve done mindmaps, process maps, and strategic planning
Pros
Mindmaps
Virtual Dry erase board
Process maps
Cons
The Ai functionality isn’t very good
I don’t find most of the templates useful
It’s hard to go from board to a project pla ln
Likelihood to Recommend
It’s the best free form collaboration tool we use. If you need more freedom than what you can get with a shared spreadsheet or document we’ve found it to be the best option. I also personally like using it for brainstorming, and it’s easy to go from a personal board to a shared one.
I use it to define software architecture components, especially the Azure cloud components. I also use it to describe the data flows between different components and help other teams understand it better. It is useful in collaborating with my team folks to make changes seamlessly at the same time in a diagram. Sometimes, I would have to copy Azure logos from the internet to support my use cases
Pros
Collaboration with multiple teams
Ability to copy components as images to share and use in other platforms
The ability to use the connectors very quickly to link the blocks
Cons
Cloud logos must be free and not only in upgraded version
I should be able to delete the blocks without losing the connectors
There shall be integrations with Azure, AWS with their existing architectural templates to start as a baseline in Miro
Likelihood to Recommend
It is very helpful in software architecture diagrams and dataflows. And we can easily collaborate with multiple stakeholders at the same time seamlessly on those diagrams over a call. When some diagrams need text explanations, the formatting options are not so great. I turn to powerpoint and copy the Miro diagram as an image and use it to present
VU
Verified User
Team Lead in Information Technology (1001-5000 employees)
