Mirakl Marketplace Platform Reviews & Insights

Score7 out of 10

3 Reviews and Ratings

Community insights

TrustRadius Insights for Mirakl Marketplace Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Mirakl is a versatile platform that offers a range of use cases for users seeking to expand their catalog and reach new customers. By connecting with vendors selling complimentary products, users are able to diversify their offerings and increase their profit margins. This has been particularly beneficial for consumer electronics customers, as Mirakl enables them to access additional marketplaces like BestBuy.

One key use case of Mirakl is its ability to help users spread their sales channels by onboarding new sellers while maintaining control over inventory, order management, and customer service. This allows businesses to leverage the expertise and products of third-party sellers without sacrificing control or quality. By using the Mirakl Marketplace platform, businesses can easily onboard, activate, manage, and support sellers while defining marketplace business rules.

Another use case for Mirakl is its role as a middleware that transforms a commerce platform into a 3PL/Marketplace model. This extension enhances the core commerce functionalities by accepting third-party sellers and expanding the range of products offered on a tech retail website. Additionally, Mirakl offers an SAP Commerce extension that provides additional 3PL features, further enhancing the capabilities of the platform.

Overall, Mirakl provides users with the flexibility to connect with vendors, expand their catalogs, and increase their profitability by accessing additional marketplaces and onboarding new sellers. With its comprehensive platform and integrated features, Mirakl offers a valuable solution for businesses looking to grow their online presence and optimize their sales channels.

Mirakl Marketplace Platform Reviews

3 Reviews

Mirakl Marketplace Platform (with SAP Commerce)

Rating: 7 out of 10

July 27, 2021

Use Cases and Deployment Scope

I saw a review that was evaluating Mirakl vs. SAP Commerce. To my surprise, folks were actually comparing the two. It is comparing apples to oranges truly. SAP Commerce is a commerce engine with core commerce functionalities like UI, cart, checkout, quoting, PSP integration, etc. while Mirakl is simply a MIDDLEWARE to transform a commerce platform into a 3PL/Marketplace model. Mirakl is NOT a commerce platform. It is a platform that allows sellers to manage their products, offers, and then their orders (when these are placed by the customer and accepted by the seller). SAP Commerce is a beast. Mirakl merely extends it with a few additional 3PL features. Their SAP Commerce extension is pretty slick!

Pros

Taxonomy and Product Synchronization
Seller Synchronization
Order split and Synchronization
Customer Service Features - incidents, seller evaluations, order messaging, order reception, etc.

Cons

Their management to start with (not kidding!)
Cost of Mirakl can be dramatic

Likelihood to Recommend

It is scalable, if the cost is not an issue it is a good solution.

Taner Bayram

Senior Manager - Digital Transformation in Information Technology at Cognizant (10,001+ employees)

Vetted Review

4 years of experience

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Expand your online store

Rating: 8 out of 10

June 30, 2020

Use Cases and Deployment Scope

Mirakl is used across the organization both to expand a website into a Marketplace platform and to manage products and its sales parameters. It helped to widen the range of offered products on a tech retail website by accepting 3rd party sellers. It is the day-to-day software for managing offers, orders and products.

Pros

API documentation well done.
Simple export/import of file.
Main dashboard to get a simple glimpse of the current activity.

Cons

Lack of tailoring for the dashboard.
More options for promotions.

Likelihood to Recommend

If you have a successful webstore with high traffic it could make sense to think about in expanding the business to other vendors by creating a marketplace (just like amazon). You'll charge a commission on the products sold in your website by other vendors, and that way you'll have a wide range of products to offer to your users. To do this, Mirakl is the software to use.

Verified User

Manager in Sales (10,001+ employees)

Vetted Review

2 years of experience

A Good Solution for the Retail Marketplaces. Reliable, Stable, Easy to Integrate.

Rating: 8 out of 10

Incentivized

January 12, 2018

Use Cases and Deployment Scope

We use Mirakl Marketplace platform as Seller platform of ePRICE Marketplace which is the major Italian marketplace onboarding Italian and European sellers. The platform provides the sellers with a back office to manage their products, offers, orders, customer care vs customers. As an operator, the Marketplace team uses Mirakl Marketplace to onboard, activate, manage, support sellers and define marketplace business rules.

Pros

Good API integration, easy to integrate
Almost complete seller platform providing all the basic features of a Marketplace and a few advanced ones
Good level of support of the team
Good level of product upgrades

Cons

Seller performance tools
Order flow
Payments management in a PSD2 compliant envronment

Likelihood to Recommend

Management of offers and orders is working well and easy to integrate via API. Seller performance difficult to monitor and to manage with automatic rules.

Leonardo Costa

Head of Marketplace in Sales at ePrice (51-200 employees)

Vetted Review

4 years of experience

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