Mikogo Reviews & Insights

Score1.2 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for Mikogo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Effective Screen Control: Many users have praised Mikogo for its superior screen control function, which has been described as highly effective and outperforming similar functions on other platforms like MS Teams.

Fast Connectivity and High-Quality Audio/Video: Reviewers have appreciated the fast connectivity and high-quality audio/video provided by Mikogo. These features enhance the overall user experience and ensure smooth communication during online meetings and presentations.

Easy-to-use Interface and Excellent Performance: Users have described Mikogo as amazing, with an easy-to-use interface and excellent overall performance. The software's intuitive design allows both parties to easily navigate through support sessions, making it a preferred choice for many users.

Mikogo Reviews

4 Reviews

Mikogo--inexpensive but ineffective

Rating: 1 out of 10

Incentivized

February 8, 2021

Use Cases and Deployment Scope

We used Mikogo to support customers by viewing and controlling their remote desktops. We used the drawing and chat features as well, which appeared to work well. This was used by both of our ERP consultants who worked daily with customers and often online and in session with the customer and sometimes an additional attendee.

Pros

Inexpensive
Simple interface
Menus and prompts were clear

Cons

Slow (download and screen refreshes)
Doesn't work at numerous customer sites
Awkward interface, making it difficult to get online with customers

Likelihood to Recommend

Given its narrow focus and inability to do that well, I cannot think of a scenario where Mikogo would be a fit. This software only provides 'attended' remote sessions whereby the person presenting their screen must also approve the connection of the user attempting to view or control their screen. While this has its place, it did not perform well in this limited scope.

BRAD BOSTON

Senior Consultant in Corporate at infoSpring LLC (1-10 employees)

Vetted Review

4 years of experience

Great product for great price

Rating: 8 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

I need to support remote locations in my current organization, and many times, it's just best to be hands-on rather than provide instruction over the phone or through email. Many times I am troubleshooting issues where I need to be able to log into a user's PC and look at configurations on various files or programs, and Mikogo has helped me to be able to do with ease.

Pros

Allow remote access to a users PC's
Share my screen for visual assistance

Cons

I'd like to be able to record a session easier.

Likelihood to Recommend

I've been using Mikogo for ten plus years and have been able to use it for remote program installation, troubleshooting, and simple presentations. Screen share or remote access to a PC is where the core of the program's best functionality resides and where a user would be best suited to use this product.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

12 years of experience

Mikogo is a great tool when you are in a pinch

Rating: 9 out of 10

Incentivized

October 29, 2019

Use Cases and Deployment Scope

We don't use this tool very often because we have other tools that are very good at collaboration such as Microsoft Teams and Cisco Webex. However, when those options are not available for whatever reasons then Mikogo is a great go-to. It always gets the job done. Very easy to use and get both sides to connect and start collaborating. Another great feature is you don't need to install anything which is a big plus for when collaborating with users from security strict organizations.

Pros

Collaboration audio/video - Very strong features. It simple and it just works as you expect. Especially multi-user collaboration capability.
File sharing - Again, nothing fancy but works as advertised.
Inexpensive- A single license allows for up to 25 participants and 3 concurrent calls. Even the free version is extremely capable and a good go-to option.

Cons

It lacks some features that could be useful for providing remote technical support but it is never meant to be a remote support tool, it is a collaboration tool.
Can't really find anything bad to say about this product. I was never in a scenario where I thought something is not working as expected or can't find a feature or can't figure out how to do something.

Likelihood to Recommend

Mikogo is a collaboration tool first and foremost and it is great at that. You can get people connected really quickly and they don't need to be familiar with the product to get going quickly. That combined with the ability to create/join the session from the browser makes it very attractive. A great option to go to for when your company uses one collaboration tool that's not compatible with someone from another company. That and when your daily collaboration tool is down for whatever reason, then you just use Mikogo.

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Web Conferencing a Mikogo

Rating: 7 out of 10

Incentivized

February 5, 2019

Use Cases and Deployment Scope

I own a small Accounting and Bookkeeping firm. Along with cloud-based accounting, I also do a considerable amount of customer support for small businesses. Mikogo is a great fit for me when I need to remote in or screen share to offer support to my clients. It offers great flexibility for my business to be professional and offer high tech options to my clients. One of my favorite (and also my clients) is that Mikogo does not require recipients (clients) to download the software and can work inside a browser window.

Pros

Participants do not need to download any software. Great feature. Keeps disks from getting cluttered up for participants.
Mikogo works on a mobile and a desktop platform. Participants can join from their smartphone, tablet, laptop or desktop.
Simple straight-forward screen platform. Mikogo makes it easy for both myself and participants to join a presentation.
Cloud-based so works on any operating system.

Cons

Customer Support. Blog based and slow to respond
Free version is limited

Likelihood to Recommend

Pros
Mikogo is well-suited and cost-effective for the small business
Simple & well-designed; easy to figure out.
Works best for one-on-one client support.
Cons
No live customer support
Free version has limited features (e.g. no invite meeting allowed)
Trial version only 14 days

Jeff Henkel

Owner in Finance and Accounting at HighRoad Accounting (1-10 employees)

Vetted Review

1 year of experience

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Mikogo is a great tool when you are in a pinch

Rating: 9 out of 10

Incentivized

October 29, 2019

Use Cases and Deployment Scope

Pros

Collaboration audio/video - Very strong features. It simple and it just works as you expect. Especially multi-user collaboration capability.
File sharing - Again, nothing fancy but works as advertised.
Inexpensive- A single license allows for up to 25 participants and 3 concurrent calls. Even the free version is extremely capable and a good go-to option.

Cons

It lacks some features that could be useful for providing remote technical support but it is never meant to be a remote support tool, it is a collaboration tool.
Can't really find anything bad to say about this product. I was never in a scenario where I thought something is not working as expected or can't find a feature or can't figure out how to do something.

Likelihood to Recommend

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience