Microsoft System Center Operations Manager (SCOM) Reviews and Ratings

Rating: 7.4 out of 10

Score

7.4 out of 10

Community insights

TrustRadius Insights for Microsoft System Center Operations Manager (SCOM) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Monitoring Capabilities: Users have praised the platform for its real-time monitoring capabilities, allowing them to proactively address potential issues as they arise. This feature enables users to stay ahead of any disruptions and maintain smooth operations.

Customization Options: Reviewers appreciate the customization options available for tailoring the system to their specific needs effectively. The ability to adjust settings and configurations according to individual requirements enhances user experience and flexibility in monitoring tasks.

Efficient Agent-Based Monitoring: Users find the agent-based monitoring system efficient, particularly with management packs that assist in monitoring specific services even with limited expertise. This capability streamlines the monitoring process and ensures comprehensive oversight of critical aspects within the IT environment.

Reviews

26 Reviews

SCOM- The monitoring OG

Rating: 8 out of 10

Incentivized

December 30, 2023

Use Cases and Deployment Scope

We use SCOM to provide enhanced monitoring to our customer's Windows servers as a managed hosting service. Proactive monitoring is the biggest business problem that SCOM addresses which reduces the potential incidents that a customer can have due to an outage that poses huge financial threats, especially during their peak business season or hours. We provide monitoring to thousands of customers who depend on their servers to run their critical apps seamlessly and usually, we resolve the issue before an outage occurs.

Pros

Server Monitoring
Network Monitoring
Proactive Alerting
Hardware Monitoring

Cons

Cloud monitoring especially AWS/GCP
Virtual appliances monitoring
Slow web console/Operations console. Perhaps a full-fledged web console like MS Azure would be great.

Likelihood to Recommend

SCOM is more suited for Windows-based devices such as servers, etc. SCOM is less suited where you are trying to monitor cloud services like VMs, storage, etc.

Amit Sanwal

Infrastructure Engineer in Information Technology at Rackspace (10,001+ employees)

Vetted Review

8 years of experience

View profile

The best platform to use for your system and application monitoring needs

Rating: 8 out of 10

Incentivized

May 23, 2021

Use Cases and Deployment Scope

System Center Operations Manager is used by our enterprise for Windows-based monitoring. It addresses multiple monitoring services, such as alerting for low disk space, high memory usage alerts, account creations, accounts being added or removed from groups, services stopping, and much more.

Pros

Real-time monitoring for alerting
Gathering performance counter resource usage
Delegation of seeing only what you should see

Cons

Creating custom alerts or monitors--all XML based
Easier way to monitor non-Windows systems (e.g., RHEL)

Likelihood to Recommend

If there is a mission-critical application, System Center Operations Manager would be part of ensuring everything is running smoothly. System Center Operations Manager would be on each server and custom alerts would be created should something go wrong or happen from an OS level or an application level.

Verified User

Professional in Information Technology (10,001+ employees)

Vetted Review

8 years of experience

Microsoft's monitoring solution--the best but still getting better

Rating: 9 out of 10

Incentivized

May 7, 2021

Use Cases and Deployment Scope

Here System Center Operations Manager is being used across multiple departments.

System Center Operations Manager is a highly versatile and efficient monitoring tool which we are using to perform monitoring of our various servers and datacenter equivalent. We also generate performance analysis using System Center Operations Manager so we can predict when a certain resource will be exhausted and in this way we can plan for it accordingly.

The most amazing thing about System Center Operations Manager is that it is highly integrable with any other vendor hardware and software through what are called management packs. Using these management packs, which are readily available, one can monitor a large amount of hardware without worrying about the underlying vendor.

The second most amazing thing is that System Center Operations Manager alerts are highly customizable based on specific needs and requirements. We can granularly configure the alerts based on a wide variety of criteria and even create our own custom criteria, too. We can then create specific groups to forward the alerts to the relevant team so they can see it and take appropriate action promptly.

Pros

Management and monitoring of Windows as well as Unix/Linux platforms
Remotely connect to Windows machines and perform administrative task from the console itself
Even monitors DB applications like MS SQL and provides recommended steps to resolve
Can create custom dashboards for the NOC team so they can monitor the datacenter with ease

Cons

Unix/Linux platform monitoring is currently limited since this feature was recently introduced
System requirements are a bit high, as opposed to other applications
Could be more secure if System Center Operations Manager is introduced as a virtual appliance

Likelihood to Recommend

System Center Operations Manager is really built for a wide variety of scenarios. But it works best with Microsoft software like Windows since it is the same vendor.

Where there are only Unix/Linux platforms then the features of System Center Operations Manager are currently limited, but hopefully Microsoft will address this in a future update.

Uzair Ali Khan

Senior Systems Engineer in Information Technology at Pakistan Petroleum Limited (1001-5000 employees)

Vetted Review

5 years of experience

View profile

Always best for Microsoft OS monitoring

Rating: 10 out of 10

Incentivized

May 6, 2021

Use Cases and Deployment Scope

It is used by IT infrastructure team to monitor server infrastructure including private cloud and server environment. Around 150 virtual server running on hyper-v cloud as well as Virtual servers running on VMware VSAN . O.s includes most of Microsoft but some are Linux . We rely on SCOM for monitoring our server environment completely . Email alerts are configured for service owners and infrastructure team . Dashboard for mission critical servers for NOC team . And team wise dashboards .<div>

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Pros

Agent based monitoring
Management Packs . Best thing for monitoring particular service even when you have less knowledge of that service .
Alerts and dashboard

Cons

Custom MP creationn
Availability of Management Packs
custom deployment for Linux based machines specially SUSE linux

Likelihood to Recommend

Best suited when your infrastructure is Microsoft based as there is no other tool that can outclass SCOM

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

SCOM a good but dying product.

Rating: 6 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

SCOM is used to monitor all our Windows servers and their services. Those include:

- AD

- SQL

- Exchange

- Azure

- Lync

- Office 365

- Windows 10

- Windows File Services

- Windows IIS

- Windows Servers

- DNS

It is currently critical to our Windows monitoring throughout the company. The fact that the SCOM licenses are included with SCCM licenses is a plus for us.

Pros

Windows Server monitoring
SQL
AD

Cons

Not much development. Seems like MS is not developing it anymore.
Not so good with Linux.
Hard to use with Azure.

Likelihood to Recommend

- Good to monitor Windows-based services.

- Hard to work with cloud-based monitoring.

- Not much application monitoring.

Verified User

Professional in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

System Center Review

Rating: 9 out of 10

Incentivized

December 11, 2019

Use Cases and Deployment Scope

We are using Microsoft Systems Center Operations Manager in our organization mainly for event management and monitoring. It is used for all the server infrastructure and services.

Pros

Alerts.
Integrates nicely with other Microsoft products.

Cons

Some functions take time to process.
Pricey for small business platforms.

Likelihood to Recommend

We really appreciate the level of detail and thoroughness that SCOM provides for monitoring. When you implement, do <i>not</i> install everything available, and do <i>not</i> install management packs with all monitoring enabled. Pick and choose what you actually need.

Verified User

Professional in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

A suite to make infrastructure and workstation management a piece of cake!

Rating: 9 out of 10

Incentivized

December 11, 2019

Use Cases and Deployment Scope

It is being used across the whole organization. It provides ease of management and support for multiple devices across the network.

Pros

Patch management.
Operating system deployment and updates.

Cons

Better patch management.
Some functions are slow to process and real time stats delayed.

Likelihood to Recommend

System Center Operations Manager is a great fit for large scale deployments and support teams, providing full functionality for all facets of IT management. For smaller companies, this may be too large to scale.

Verified User

Professional in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

Good product to monitor your Microsoft landscape

Rating: 7 out of 10

Incentivized

November 5, 2019

Use Cases and Deployment Scope

Microsoft System Center Operations Manager is being used for our office automation department that manages not all, but many user-related services and servers. To be able to manage efficiently and monitor the landscape of servers, System Center Operations Manager is used and has been for a couple of years now. It is a big product so it mainly makes sense if you have quite a few servers and/or services to monitor.

Pros

Customization option for monitoring are plenty, creating your own monitors.
Integrates nicely with other Microsoft products.

Cons

Steep learning curve.
You can make a mess of your implementation too easily. Keep to best practices and get to know the product!

Likelihood to Recommend

Starting from medium-sized companies this might make sense. Also works best with Microsoft products. It can do other stuff, but it is less suited. Also for monitoring your network equipment: Operations Manager can do it, but you might want to look to other product for a better solution.

Verified User

Professional in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

SCOM to manager all your systems

Rating: 8 out of 10

Incentivized

October 23, 2019

Use Cases and Deployment Scope

We are using Microsoft Systems Center Operations Manager in our organisation mainly for event management and monitoring. We are able to integrated Operations Manager with multiple systems from different vendors and can apply actions if appropriate. Along with this, we use Operations Manager with Squared Up to provide different teams with dashboards to provide clean views for their systems.

Pros

Alerts
Discovery

Cons

Clarity events
Ability to create dashboards

Likelihood to Recommend

Systems Center Operations Manager is particularly well suited to larger environments, especially when running systems by different vendors. However, it is quite management intensive if you want to use it to its full potential.

Muhammad Mulla

Systems Administrator, Core Infrastructure & Microsoft Systems in Information Technology at Cancer Research UK (1001-5000 employees)

Vetted Review

3 years of experience

View profile

Good for Monitoring Windows Infrastructure

Rating: 9 out of 10

Incentivized

October 17, 2019

Use Cases and Deployment Scope

We are using it for the monitoring of our Windows infrastructure.

Pros

Easy to use.
Integrates well with other toolings.
Reliable.

Cons

Monitor user-experience.
Increased automation functionality.

Likelihood to Recommend

System Centre is well suited to monitoring the Windows infrastructure. The custom management packs help us get more out of the product as well. We are looking to extending System Centre to monitor UNIX pending POC evaluation - this will help consolidate our tooling and make supporting out infrastructure easier.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Microsoft's monitoring solution--the best but still getting better

Rating: 9 out of 10

Incentivized

May 7, 2021

Use Cases and Deployment Scope

Here System Center Operations Manager is being used across multiple departments.

Pros

Management and monitoring of Windows as well as Unix/Linux platforms
Remotely connect to Windows machines and perform administrative task from the console itself
Even monitors DB applications like MS SQL and provides recommended steps to resolve
Can create custom dashboards for the NOC team so they can monitor the datacenter with ease

Cons

Unix/Linux platform monitoring is currently limited since this feature was recently introduced
System requirements are a bit high, as opposed to other applications
Could be more secure if System Center Operations Manager is introduced as a virtual appliance

Likelihood to Recommend

System Center Operations Manager is really built for a wide variety of scenarios. But it works best with Microsoft software like Windows since it is the same vendor.

Where there are only Unix/Linux platforms then the features of System Center Operations Manager are currently limited, but hopefully Microsoft will address this in a future update.

Uzair Ali Khan

Senior Systems Engineer in Information Technology at Pakistan Petroleum Limited (1001-5000 employees)

Vetted Review

5 years of experience

View profile