Microsoft Intune Professional, Scientific, and Technical Services Reviews & Insights

Score8.4 out of 10

354 Reviews and Ratings

Community insights

TrustRadius Insights for Microsoft Intune are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simplified Device Rollout: Users have praised Microsoft Endpoint Manager for simplifying the rollout of devices, enabling inventory management and simultaneous patching and application deployment to multiple devices efficiently. They find this feature especially valuable in large-scale deployments where managing numerous devices is crucial.

Effective Patch Management: Reviewers appreciate the ability of Microsoft Endpoint Manager to speed up patch and software deployment across all endpoints, allowing for easy package creation and distribution throughout the environment. This streamlined process has helped users keep their systems updated promptly and consistently.

Streamlined Policy Management: Customers find the policy management, application deployment, and cloud management features of Microsoft Endpoint Manager beneficial for effective device management and security purposes. The centralized approach to managing policies has improved operational efficiency for many users.

Microsoft Intune Reviews

11 Reviews

Professional, Scientific, and Technical ServicesLegal Services1Accounting1Information Technology & Services8Marketing & Advertising1

Microsoft Intune

Rating: 9 out of 10

Incentivized

May 20, 2025

Use Cases and Deployment Scope

We use Microsoft Intune to manage most of the laptops, and a portion of the mobile phones. Through Microsoft Intune we have control and a good overview of how compliant the devices are based on the policy that has been applied. The distribution of software also runs through Microsoft Intune, and receives regular updates.

Pros

Automated Device Provisioning
Compliance & Conditional Access Enforcement
Application Deployment & Management

Cons

Sometimes it takes a little longer for updates to be implemented properly.
Installation times vary. Sometimes it's very quick, and sometimes it takes longer.
Sometimes it is confusing which Microsoft licenses are required for certain functionalities

Likelihood to Recommend

Once the Microsoft Intune environment is set up properly, I definitely recommend Microsoft Intune. Especially from the administrator perspective, you have many options to properly manage and monitor all managed devices. You can easily assign different policy rules specifically for certain users or departments. You can also properly control the rollout of software to the right devices or departments. In addition, you have quite a bit of influence to tighten security to the wishes of an organization so that you meet certain standards.

Verified User

Administrator in Information Technology (Information Technology & Services company, 201-500 employees)

Vetted Review

5 years of experience

Microsoft Intune

Rating: 7 out of 10

Incentivized

May 20, 2024

Use Cases and Deployment Scope

Trying to support and host users. Security.

Pros

Easy to use.

Cons

Doesn't support many of your versions.

Likelihood to Recommend

Well, I mean government side, it's always Microsoft.

Verified User

Consultant (Information Technology & Services company, 1001-5000 employees)

Vetted Review

Reseller

3 years of experience

Microsoft Endpoint Manager a pretty good product which is simple to deploy

Rating: 8 out of 10

Incentivized

December 12, 2022

Use Cases and Deployment Scope

We used Microsoft endpoint manager to manage applications on mobile devices under the MAM settings. We used it to setup, manage and protect data in the office 365 platform of applications on mobile devices.

Pros

Setup application protection for office 365 apps
protects corporate data
allows a device to be split in to corporate data and personal data

Cons

setup on an android requires additional software to implement
allowing more than one outlook account on outlook under managed profiles would be critical
ability to add other applications to trust apps lists

Likelihood to Recommend

manage office application devices quite easily

Verified User

Director in Information Technology (Marketing & Advertising company, 10,001+ employees)

Vetted Review

4 years of experience

Microsoft Endpoint Manager organizes and manages my devices

Rating: 10 out of 10

Incentivized

April 16, 2021

Use Cases and Deployment Scope

Microsoft Endpoint Manager (Microsoft Intune + SCCM) is used in various ways in my company and the companies I'm an MSP for. Mostly it is used in Microsoft 365 Business Premium environments and it does a great job of gathering end point information as well as give us the ability to push out Microsoft Desktop apps and Microsoft Edge as well as other apps. It's also nice that I can setup specific configurations and settings for Windows, 365 desktop apps, and Edge just like when using Group Policy for on premise servers and PCs. But using Microsoft Endpoint Manager (Microsoft Intune + SCCM) is much easier to use and implement.

Pros

Able to create Compliance Policies and Configuration Profiles
Configure Windows Update settings
Configure Endpoint security settings and Windows Defender Antivirus
Create App Protection and Configuration Policies

Cons

More hardware details of devices such as drives, memory, etc.
Ability to remotely connect to a PC without 3rd party software
Not really any other cons that stand out

Likelihood to Recommend

Microsoft Endpoint Manager (Microsoft Intune + SCCM) is well suited for any organization or company size. Probably is used more in depth in organizations or companies that have 20 or more PCs. Being that Microsoft Endpoint Manager (Microsoft Intune + SCCM) comes with Microsoft 365 Business Premium is a huge plus which makes it very well suited for any size business, especially small businesses.

Rich Lusk

Owner at DiamondNet, Inc. (Information Technology & Services, 1-10 employees)

Vetted Review

Reseller

2 years of experience

Affordable MRM (especially if you are in O365) that just works

Rating: 10 out of 10

Incentivized

January 31, 2021

Use Cases and Deployment Scope

Used to deploy, manage and monitor mobile devices (mostly mobile phones) and client computers. Great for mobile phones which are usually very hard to manage, especially when you have a mixture of Android and IOs devices that need to manage and protect.

Pros

Mobile device management
Device policies
DLP

Cons

Managing different OSes on mobile devices.
Customization of end user portal.

Likelihood to Recommend

It does everything you need in an MDM solution and if you are already paying for Microsoft Office 365 it's already there and takes almost no time to setup.

Verified User

Engineer in Information Technology (Accounting company, 1001-5000 employees)

Vetted Review

3 years of experience

Microsoft SCCM - Invest your time up front and save time in the future

Rating: 8 out of 10

Incentivized

January 28, 2021

Use Cases and Deployment Scope

We currently utilize [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] across most of our organization. We recently acquired a different business and are in the process of trying to get SCCM deployed to that side. We primarily utilize this to help ensure patching/updates are pushed out on a timely basis for our systems.

Pros

[Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.

Cons

The one major drawback to SCCM is the delays or inability to deploy software if the device doesn't stay online long enough. This is particularly an issue in our environment for those users who work remotely and don't connect to our VPN client. If you can deploy via Cloud agent, this issue should go away
There is a steep learning curve in getting SCCM configured and creating packages created, but it works great once configured.

Likelihood to Recommend

If you have a knowledgeable and decent sized server team, this is a fantastic product. However, trying to configure and maintain [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] with only 1 or 2 server engineers, it is quite a handful. Since it is a Microsoft product, you can rely on the stability as well as the security of the application.

Verified User

Analyst in Information Technology (Information Technology and Services company, 1001-5000 employees)

Vetted Review

2 years of experience

Intune - A powerful MDM tool for Office 365 users

Rating: 9 out of 10

Incentivized

September 24, 2020

Use Cases and Deployment Scope

Microsoft Intune is used to provide corporate data access via email app and other mobile apps on the mobile device of an employee. Intune enables the use of a personal mobile device to access emails and other official data in a secure environment where the IT team has full control over the flow of information. It is used throughout the organization where employees are eligible for email access via mobile. The business does not have to worry about data leakage and it provide 24/7 access to emails to employees.

Pros

Device management.
Complete control over the flow of information on the mobile device.
Allows secure data access on BYOD.
Compliance and policy enforcement on the Office apps in mobile.

Cons

Dashboard customization can be improved.
Privacy between personal and office data as i don't want that my company control my phone.
Location service could be improved.
Enhanced security and integration with other apps.

Likelihood to Recommend

Intune is suitable for scenarios to manage endpoints such as laptop, desktop, and mobile devices. It allows administrators to set up office email and other apps on the personal mobile device of the employees so that they access corporate data all the time. Administrators have full control of the information flow and they have the option to remotely wipe all the data in case of any compromise. Suitable for providing enterprise mobility and secure access to corporate resources. Not sure about less appropriate scenarios.

Verified User

Consultant in Engineering (Legal Services company, 1001-5000 employees)

Vetted Review

2 years of experience

Good tool, specifically for big organizations

Rating: 7 out of 10

Incentivized

February 1, 2019

Use Cases and Deployment Scope

Our organization is basically using SCCM to deploy some applications remotely, keep a record of each machine we have deployed to users, which is a must have to any organization and also for patching endpoint computers. This last feature would be perfect if it worked consistently, but there are a few complaints.

Pros

Software deployment - SCCM allow you to silently deploy software to your users without leaving your desk.
You can keep track of each machine you deployed.
Even though is not perfect, the patching feature is still very helpful.

Cons

Patching with SCCM is now 100% guaranteed. Sometimes it gets stuck with some patches, other times the patches simply won't show up, but this is just for approximately 10-20% of the devices.
For some other features, they could make the path more straight forward, sometimes you need to spend some time in order to find what you want.
Sometimes it takes longer for the software you deploy to show up to the user's machine, but that is not an issue, it's kind of 1 in 50 deployments and it just takes a little more time but works.

Likelihood to Recommend

Well, in my opinion, SCCM is a good tool for any kind of scenario, but if I had to choose I would say it's great mostly for big companies that have hundreds of employees. I wouldn't say SCCM is really needed for small companies with just a few employees where you can do deployments and upgrades manually.

Verified User

Analyst in Information Technology (Information Technology and Services company, 501-1000 employees)

Vetted Review

2 years of experience

SCCM 2012 R2 Review

Rating: 10 out of 10

Incentivized

November 30, 2018

Use Cases and Deployment Scope

Microsoft System Center Configuration Manager is used by our whole IT department. Being part of a company that has multiple locations all across the world, SCCM is a must have tool for managing thousands of computers. SCCM is amazing for imaging, application deployment, and reporting. It allows you to save time and be very efficient.

Pros

SCCM has a very strong user community.
One of SCCM's best feature would be the ability to push software through packages to multiple computers at once.
What I like best about this release is the added powershell support.

Cons

Apart from the steep price, there is absolutely nothing to dislike about this product!
Huge learning curve, requires a lot of training.
Requires many prerequisites for installing SCCM on a Windows Server.

Likelihood to Recommend

This software will greatly improve your organization and save you countless hours. If your company is still using Acronis or other small solutions, do them a favor by recommending them SCCM. SCCM is simply the greatest deployment solution on the market. I would highly recommend taking courses to obtain the best performance on the system.

Verified User

Consultant in Information Technology (Information Technology and Services company, 501-1000 employees)

Vetted Review

8 years of experience

SCCM 2012 Review

Rating: 8 out of 10

Incentivized

January 16, 2018

Use Cases and Deployment Scope

We use SCCM for image deployment, windows update management, anti virus management with endpoint protection and as a backup remote management tool. Only the IT help desk is using this currently.

We got this in our origination, because Microsoft wanted to assist us in upgrading all of our machines to Windows 10, to move away from Windows 7. We are currently only licensed for workstations and do not actively use it on servers currently, but I believe we will in the future.

Pros

Anti-virus management. Deploying, managing and removing end point protection is simple. Compared to other products like Symantec, Webroot, Vipre and Trend Micro, threat protection was good and updates were easy. When it was time to remove, it was simple and did not require additional tools to remove the product.
Patch management was good. Works well with WSUS and reporting was decent and helped us get caught up on patching that we were lacking.
Image management. We have Windows 7 and 10 deployments set up and use SCCM to configure everything for capture and deployment.

Cons

I would like to see better training and explanation for configuring SCCM to import existing images that have been stood up. While I did manage to get it working, the documentation from Microsoft itself is lacking. I've found that I have to spend a lot of time researching from 3rd parties that have stumbled through it.
Remote access to workstations. SCCM remotes in to a machine via the IP and we have found that in an environment where there is wireless and wired and sometimes machines flop back and forth, we cannot always remote in to a machine. If they were able to use the SCCM agent or go by system name, we would be able to remote in to a PC easily and replace the 3rd party tool we have with Dameware.
Access restrictions. Doesn't provide an awesome way to lock down what a user can and cannot do within SCCM. We have some level 1 techs that we need to be able to modify a task sequence, but we don't want them to have full admin access.

Likelihood to Recommend

Really good for internal IT. Would never work for a company that would use it to manage clients. Unless they stood it up per each client and maintained it, this works best for an IT department to manage itself.

Verified User

Manager in Information Technology (Information Technology and Services company, 501-1000 employees)

Vetted Review

1 year of experience