Microsoft Intune Reviews & Insights

Score8.4 out of 10

354 Reviews and Ratings

Community insights

TrustRadius Insights for Microsoft Intune are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simplified Device Rollout: Users have praised Microsoft Endpoint Manager for simplifying the rollout of devices, enabling inventory management and simultaneous patching and application deployment to multiple devices efficiently. They find this feature especially valuable in large-scale deployments where managing numerous devices is crucial.

Effective Patch Management: Reviewers appreciate the ability of Microsoft Endpoint Manager to speed up patch and software deployment across all endpoints, allowing for easy package creation and distribution throughout the environment. This streamlined process has helped users keep their systems updated promptly and consistently.

Streamlined Policy Management: Customers find the policy management, application deployment, and cloud management features of Microsoft Endpoint Manager beneficial for effective device management and security purposes. The centralized approach to managing policies has improved operational efficiency for many users.

Reviews

53 Reviews

Microsoft Intune

Rating: 9 out of 10

Incentivized

May 20, 2025

Use Cases and Deployment Scope

We use Microsoft Intune to manage most of the laptops, and a portion of the mobile phones. Through Microsoft Intune we have control and a good overview of how compliant the devices are based on the policy that has been applied. The distribution of software also runs through Microsoft Intune, and receives regular updates.

Pros

Automated Device Provisioning
Compliance & Conditional Access Enforcement
Application Deployment & Management

Cons

Sometimes it takes a little longer for updates to be implemented properly.
Installation times vary. Sometimes it's very quick, and sometimes it takes longer.
Sometimes it is confusing which Microsoft licenses are required for certain functionalities

Likelihood to Recommend

Once the Microsoft Intune environment is set up properly, I definitely recommend Microsoft Intune. Especially from the administrator perspective, you have many options to properly manage and monitor all managed devices. You can easily assign different policy rules specifically for certain users or departments. You can also properly control the rollout of software to the right devices or departments. In addition, you have quite a bit of influence to tighten security to the wishes of an organization so that you meet certain standards.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

5 years of experience

Microsoft Intune is a great device management tool.

Rating: 9 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We utilized Microsoft Intune to manage our laptops and desktops, as well as our employee's personal devices. For corporate devices we are controlling WIFI access, installing Office, managing secure folder access, tightening security controls, and managing encryption. Personal devices must be enrolled to use company resources such as Teams and email. The devices are checked for security standards and can be remotely wiped in the case of loss or theft.

Pros

Controlling Windows features and settings.
It's very easy to implement and manage the certificates for Apple products.
Robust configuration for managing a large number of devices.

Cons

Deploying applications to Windows devices.
Removing a policy from Microsoft Intune does not remove it from the endpoints.
The update ring feature requires increased licensing.

Likelihood to Recommend

Microsoft Intune is well suited for the larger end of the small business segment to the enterprise. The ability to configure and remotely deploy computer configurations, control mobile devices, and fine tune security controls of each device or device group is a major win for this product. Smaller and mid-sized businesses may balk at having to increase their license level to unlock the better updating features.

Michael Miller

IT Engineer in Information Technology at Carolina West Wireless (51-200 employees)

Vetted Review

4 years of experience

Microsoft Intune for Business

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We use Microsoft Intune in our organization for many things. We use it as an MDM for phones, we push software and Windows updates through it, and we configure security policies and settings similar to group policy. This product consolidates a lot of other programs we used to use to accomplish the same goals.

Pros

MDM
Windows Updates
Group Policy Migration and Management

Cons

UI
Learning/User guides

Likelihood to Recommend

Microsoft Intune is well suited if you already pay for Microsoft licensing. Migration from existing MDM suites is seamless and moving Windows settings and configurations to the cloud is ideal for hybrid or remote environments. It may not be as well suited to someone who is 100% on-prem and has no existing hybrid connectors.

Verified User

Technician in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Microsoft Intune

Rating: 9 out of 10

Incentivized

December 9, 2024

Use Cases and Deployment Scope

Microsoft Intune is use widely for our organisation to manage a range of devices. This enables all devices to remain up to date. Easy setup of devices and decommission when they are removed from our organisation. One thing that is handy with Microsoft Intune are policies and asset register. You can write script that can be run through Microsoft Intune.

Pros

Quick deployment
Central control
Integration with M365

Cons

Improve initial setup
Automatic back-end
Better integration with domain controller

Likelihood to Recommend

Microsoft Intune has great integration with Microsoft Office 365. It is a cloud based system which do not required having and maintaining on prem infrastructure. This enhances safety and security. While there are room for improvement, it is definitely a great product that integrate well with other platform. Microsoft Intune has many capabilities

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Best all-around MDM for Windows, Android, iOS, macOS

Rating: 10 out of 10

Incentivized

December 5, 2024

Use Cases and Deployment Scope

We use Microsoft Intune to manage our Windows, Android, iOS, and macOS devices. It provides a single admin console for all device types, ensuring they stay compliant with our configurations and app requirements. Additionally, Microsoft Intune gives us a streamlined way to deploy apps and configure device settings. We've also intgrated Windows Autopilot, Apple Business Manger, and Android enterprise to make onboarding new devices easy.

Pros

Deploy device settings and policies
Deploy apps and app settings
Checks device compliance
Streamlines onboarding of devices
Deploy device update policies

Cons

It should integrate with BeyondTrust and other remote access tools, not just TeamViewer.
App deployments should have a pre-install script option, not just requirement script options.
Sync now doesn't always update everything, should be an easy way to push and app, script, or settings instantly so you don't have to wait 24 hours

Likelihood to Recommend

It's the best tool to have for managing many devices with multiple os types, especially if you're already using MS Office products. I recommend bypassing hybrid join and opting for Entra ID joined instead. Once devices are enrolled, you'll be able to manage them remotely, ensuring seamless off-site management.

Verified User

General Manager in Information Technology (51-200 employees)

Vetted Review

20 years of experience

Great product!

Rating: 9 out of 10

October 23, 2024

Use Cases and Deployment Scope

We use Microsoft Intune to manage all windows, Androids and ios

Pros

Large scale and SaaS
Security for O365 apps
Outlook Mobile app

Cons

Support
Creating nested user groups
All in one plan

Likelihood to Recommend

All your Microsoft apps has data loss prevention and get security.

Chetan M Shanghvi

Senior SME in Information Technology at Baxter (10,001+ employees)

Vetted Review

6 years of experience

Verified on LinkedIn

Microsoft Intune

Rating: 7 out of 10

Incentivized

May 20, 2024

Use Cases and Deployment Scope

Trying to support and host users. Security.

Pros

Easy to use.

Cons

Doesn't support many of your versions.

Likelihood to Recommend

Well, I mean government side, it's always Microsoft.

Verified User

Consultant (1001-5000 employees)

Vetted Review

Reseller

3 years of experience

Microsoft Endpoint Manager a pretty good product which is simple to deploy

Rating: 8 out of 10

December 12, 2022

Use Cases and Deployment Scope

We used Microsoft endpoint manager to manage applications on mobile devices under the MAM settings. We used it to setup, manage and protect data in the office 365 platform of applications on mobile devices.

Pros

Setup application protection for office 365 apps
protects corporate data
allows a device to be split in to corporate data and personal data

Cons

setup on an android requires additional software to implement
allowing more than one outlook account on outlook under managed profiles would be critical
ability to add other applications to trust apps lists

Likelihood to Recommend

manage office application devices quite easily

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

4 years of experience

A close to perfect MDM solution

Rating: 8 out of 10

Incentivized

September 3, 2021

Use Cases and Deployment Scope

First off let me clarify my product review only covers Microsoft Intune now called Microsoft Endpoint Manager. I used it to manage all of macOS and Windows 10 computers to deploy apps, compliance policies, configuration profiles, Windows autopilot, and to onboard my devices to Microsoft Defender for Endpoint.

Pros

Windows Autopilot
Integrates well with Apple devices
Good tech support
Runs in the cloud there is no need to put up an on-premises server

Cons

Deploying more apps besides Microsoft Edge and Microsoft Office 365 app
Microsoft needs to make it easier to deploy exe, pkg, and msi apps without having to go through the manual process of re-packaging these apps using tools from github like intuneapputil
Add a feature to push out software updates for 3rd party apps

Likelihood to Recommend

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is.

Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.

Joe Aldeguer

IT Director in Information Technology at Society of American Florists (11-50 employees)

Vetted Review

1 year of experience

View profile

Single application that rolls multiple solutions in to one!

Rating: 9 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

Our organization uses Microsoft endpoint manager on our campus to supply updates , security patches , install applications and inventory devices seamlessly to 1500 users. SCCM addresses the issue of having technicians touch each individual device across our campus. We are able to isolate different graduating years and install necessary applications pertaining to each individual group with in the console. Each year we have to reimage each individual device and also add devices for incoming students, Microsoft Endpoint manager has simplified this process by being able to create a golden image than can be applied to different make and model of devices.

Pros

Simplify rollout of devices
Inventory thousands of devices and users
Apply patches and applications to multiple devices at once

Cons

Perhaps a more intuitive GUI
A built in database with specific queries

Likelihood to Recommend

When dealing with a large number of users and devices SCCM has become the right hand of the department in regards to deploying, monitoring and rolling out devices. Making sure all devices are patched and have the latest malware revisions updated and applied has become much easier than before where each individual user was responsible.

Due to the time it takes to apply updates and changes, SCCM would be less appropriate when dealing with a smaller size of users

Paul Emporellis

District Network Manager in Information Technology at Northern Highlands Regional High School (1001-5000 employees)

Vetted Review

8 years of experience

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