TrustRadius Insights for Microsoft 365 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Accessibility: Users value the convenience of accessing Microsoft Office applications from any location, enabling effortless document editing and collaboration.
Seamless Tool Integration: Reviewers appreciate the smooth integration among various Microsoft Office tools like OneDrive, SharePoint, and Teams, boosting productivity by simplifying file sharing and collaborative work processes.
Cloud-Based Storage Benefit: Some users see great value in the cloud-based storage feature of Microsoft 365 for easy file access and secure backups.
User-Friendly: The user-friendly interface aids in efficient navigation and utilization of the diverse tools.
Updates: Continuous updates and enhancements in Microsoft Office applications offer users new features and improved functionality for a better overall experience.
We use 365 for all users with mailboxes and with different licenses
Pros
Outlook and Mail
Sharepoint
Cons
It would be nice if AI were included in all the Office tools included in the package, thus improving the ability to create, modify, and correct documents.
Likelihood to Recommend
I highlight the ease of remote work and online collaboration, since you can edit the same file at the same time.
VU
Verified User
Employee in Engineering (Computer Network Security company, 5001-10,000 employees)
We are an IT company managing different companies using Microsoft 365. We maintain and use Microsoft 365. From Outlook for email, Teams for scheduling and meetings, Excel for sheets and charts. Word for contracts or documentation. To Sharepoint for data management and collaboration.
Microsoft 365 allows us to efficiently use all our company data.
Pros
Central
Consistent UI
Security
Cons
Listening more to the Customer requested features and improvements.
Improve support, in my experience, Really difficult to get good support in case of an issue.
In my opinion, quality control has sadly gone down the last years.
Likelihood to Recommend
Microsoft 365 is well suited for every company that needs to send and receive and create email and documents. Because of Sharepoint in combination with OneDrive it allows for a central point of data. If you work alot with external customers thats an amazing point.
I haven't actually seen a scenario where Microsoft 365 wouldn't be a good addition.
VU
Verified User
Technician in Research & Development (Computer & Network Security company, 1-10 employees)
I daily use several applications inside the Microsoft 365 suite. I use Outlook as a desk application to manage emails. Despite of the most app available in the store I consider for now maybe one of the best tool for this purpose. Microsoft Word is used to write and access documentation together with Powerpoint for slides presentations and some Excel to create tables and some calculations.
Pros
Outlook for me is one of the best app to manage emails
Calendar is very good to manage duties
Words is very strait forward on writing docs
Cons
Sometimes emails are not well notified
Better integration with Google tools would be good
Microsoft Teams not nice at all
Likelihood to Recommend
Microsoft 365 is a good suite for large enterprises companies for their collaboration and productivity. It's useful for remote working and file sharing on OneDrive. I prefer other vendor tools for online calls because Teams is very heavy and Skype not useful in general for my organisation where some other products are mostly used.
VU
Verified User
Consultant in Customer Service (Information Technology & Services company, 201-500 employees)
In my case, Microsoft 365 is one of the products that we offer the most to our clients. Not only because of the number 1 office suite in the world, but also because of the added value of cloud services.
Pros
Onedrive is a software specially indicated to take advantage of cloud services in a company. It is definitely a must-have software.
Microsoft SharePoint is part of this great ecosystem, which provides a corporation with a much-needed common space.
Cons
Sometimes we have found synchronization errors in Onedrive
Likelihood to Recommend
It is effective in any size of company, in fact we understand that as the cloud model spreads, the perpetual license model will disappear.
Microsoft 365 is used by all employees on a daily basis for everyday stuff. We all have Outlook emails, share files with OneDrive and Teams, and have standard office templates set up for things like Proposal Requests, ASI's, etc. We also use Microsoft 2 step authentication for logins for better security.
Pros
Emails/Calendar organize your emails, color coat them, turn them into tasks with follow-up dates, etc. Outlook calendar is life.
Being able to access your files online is very useful for live editing and sharing thoughts with teammates who may be across the ocean similar to Google Docs.
Interoperability between teams and OneDrive, PowerPoint, Word, Excel.
Cons
Specifically on Teams, while video calling you should be able to draw on the shared screen like Zoom. Not a whiteboard, just a live drawing over the screen.
We have noticed that Sharepoint has a max capacity so every so often we need to clear out our old presentations and stuff to make room for the new ones. The process to do this could be inside of teams themselves rather than going to a web browser.
PowerPoint in both the browser app and the installed app - wish you could crop and resize images AND THEN re-link an updated image and it would save your cropping/resizing like in Adobe InDesign.
Wish the "Categories" you can assign in Outlook emails (which include color coatings) would show up in the phone app.
Wish the "Categories" you can assign in Outlook emails (which include color coatings) could have unlimited color selections and custom hotkey binds.
Likelihood to Recommend
I think as a daily engine for tasks/files/management/communication, Microsoft 365 helps our office run smoothly and get our work done. We have many employees and a cross-discipline firm so it makes sense to have the full suite. I think it might be less appropriate in smaller firms or other firm types that don't rely heavily on email.
I use Microsoft 365 (formerly Office 365) for this current position and for all my past positions. It is a great resource with ample of tools, such as Outlook, Excel, Teams, PowerPoint, and Word.
Pros
I can find all my apps in one place, which is very effective and efficient
The apps are easy to use
Top support system when I need assistance with an app
Likelihood to Recommend
Microsoft 365 (formerly Office 365) is suitable for a wide variety of companies. It suits those who work in the administrative, legal, business, and technology fields. There are some sources that may not foster creativity. If you are looking for a more creative outlet, I wouldn't really suggest Microsoft 365 (formerly Office 365), unless you are using PowerPoint, which still has very limited room for creativity. Otherwise, many small businesses or companies can use Microsoft 365 (formerly Office 365) on a daily basis for all types of projects
VU
Verified User
Employee in Legal (Legal Services company, 11-50 employees)
We currently utilize it across all departments in our facility. It is a great tool that allows collaboration real-time when we cant meet face to face. The ability to work together remotely has been key to keeping us as productive as possible. The problem with old shared files and information has been eliminated.
Pros
Collaboration
Access to a multitude of tools
Data recovery
Cons
More flexibility of Forms use
Constant name changes need to slow down
Signing into more than one account is difficult
Likelihood to Recommend
Overall Microsoft has done a great job of creating a lot of value for the product at the cost point. Instead of simply getting 4 pieces of software for a fixed some that eventually feels long in the tooth you now get access to a tool chest of products that are constantly updated. If they could leave the names the same for years it would be great.
The City takes advantage of several Microsoft 365 offerings. The entire city uses Microsoft 365 email and Teams. Several departments use Sharepoint and one drive. I like the features and searchability of Onenote. We are also beginning to use Wikis, however, that is only for the IT department so far. There are many more features we have not even touched but we are slowly working towards better use of all Microsoft 365 products.
Pros
The email solution is easy to manage for both onboarding and off boarding
Teams are amazing for messaging, video calling, screen sharing, and overall City collaboration.
Sharepoint takes a little bit to learn but is a well constructed product
Cons
Most issues I have found steam from security management and the multitude of selections
When you make a change to the user rights to SharePoint it sends them an email which makes testing difficult.
There are not enough how to documents or videos.
Likelihood to Recommend
I will always recommend it for email especially for smaller businesses that are still stuck using Gmail. I like Premise SharePoint over the Microsoft 365 offering but the management trade-off is worth it. I would also recommend Teams for everyone.
VU
Verified User
Professional in Information Technology (Information Technology & Services company, 501-1000 employees)
Microsoft 365 is our company’s essential communications, collaboration, and sharing platform. Currently, our whole organization operates Microsoft 365, formerly known as Office 365. Nothing is challenging to figure out or use in this application. For example, we have Word, Excel, Outlook, Teams, and OneDrive installed across the entire company. We allow our users to access their 365 accounts from anywhere and download programs to their computers as needed. It also has more features than we require. Our team works with Microsoft 365 suite products for basic word processing, data reporting, and individual project tracking. Time management, search, and progress monitoring are all made easier with this tool. In terms of email, Microsoft Outlook is the best, and SharePoint is a great collaboration tool. Microsoft 365 has provided us with real-world solutions and enabled us to use cloud-based applications. Except for industry-specific programs, it handles most of our daily program needs.
Pros
It is a cloud-based platform that does not require installation and is widely recognized. Users can log in via a browser or through a native application.
Usability and convenience with Microsoft 365 provide a great cloud solution that makes it accessible to access our content on any device.
It is easy to create documents for team meetings using Microsoft 365 because it integrates with all other Microsoft solutions I use.
An ever-expanding spreadsheet program, Excel has become more than just a way to organize and analyze data.
Presentations quickly turned into videos or shareable documents using PowerPoint’s built-in accessibility reviewer and tips.
Cons
It isn't easy to read white on white menus. I'd like to have more contrast, but I'm having trouble saving.
There is a limited ability to ask questions in Microsoft Forms, and the help sections are frequently tricky to locate.
It's not fun to use; there are a lot of glitches. It's not something that interests me.
Not all features are available in the web version. But still it is a good thing.
Likelihood to Recommend
Microsoft 365 enabled seamless collaboration between colleagues and teams during the pandemic. Valid everyday-use documents, emails, charts, and data are well-done by this application. It is a cloud-based version of all Office applications and is excellent for essential documents, emails, graphs, data, chats, and communications. If you don't have a lot of money, it may not be the best option. It also lacks the capability of in-depth creation. There is a price to pay, but the long-term benefits are worth it.
