TrustRadius: an HG Insights company

Microsoft 365 Business Premium

Score8.8 out of 10

1,696 Reviews and Ratings

What is Microsoft 365 Business Premium?

An integrated solution, designed for small or medium-sized businesses, bringing together the productivity of Microsoft Office with advanced security capabilities to help safeguard data from external threats and help protect against data leaks. With Microsoft 365 Business Premium, users can empower employees to be productive anywhere on any device. Get more done with AI built into the Office apps. Work better together with a hub for teamwork bringing your tools and people together in one place. Build a better business with tools to engage customers and optimize your business processes and operations.

Beyond applications available in Microsoft 365 (formerly Office 365), Microsoft 365 Business Premium includes:

Categories & Use Cases

Who Buys & Uses Microsoft 365 Business Premium

Microsoft 365 Business Premium Reviews

What users are saying about Microsoft 365 Business Premium.
View all Microsoft 365 Business Premium reviews

Pros

  • Strong collaboration features, including co-editing and access management within Teams.
  • Easy-to-use email functionality with Outlook and cross-device access.
  • Significant time savings and efficiency gains for businesses.

Cons

  • Challenging user interface and navigation in some applications.
  • Limited AI integration across the Microsoft 365 ecosystem.
  • Difficulties with SharePoint and file management, particularly external sharing.

Microsoft 365 Business Premium Review 2025

Incentivized
Lawrence FondrickView profile
Sr. Consultant in Information Technology at VP of IT, LLC (1-10 employees)

Use Cases and Deployment Scope

I usually use it for managing email communications and presentations. The filtering and folders inside Outlook allow quick decisions on priorities and the junk filtering seems to work fairly well (way to much junk e-mail in this world). The capability of scheduling meetings and instant messaging within the product (Microsoft Teams) keeps everyone visible for a more timely response when issues come up. The ability to insert various objects directly in the email also minimizes idea transfers and workflow processes have made it streamlined and trackable as the activity is delivered.

Pros

  • Filter out junk emails and viruses
  • Allow secure communications with Microsoft Store add-ons
  • Allow multiple email addresses to be delivered in a single sign on interface
  • Sync with other platforms (Androids and Mac)

Cons

  • Better message backup and archiving
  • Quiet time capabilities and filtered access groups
  • Better message recovery of erroneous emails
  • More AI integration between products

Return on Investment

  • Premium is expensive but worth it if justified for your company
  • A mix of Business standard and premium should always be considered
  • The right product for the right workload requirements should be the mantra.

Usability

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Project, Microsoft Visio, Microsoft Access

Microsoft 365 Business Premium A Must-Have for All Your Business Needs

Incentivized
Verified User
Manager in Finance and Accounting (1-10 employees)

Use Cases and Deployment Scope

Microsoft 365 Business Premium helps us with a multitude of aspects for our organization. It is our primary method of communications. We use it for our organizational email accounts where we communicate internally and with donors, vendors, partners, and information requests. We use the OneDrive for cloud-based storage options, which provides the capability of sharing documents and working simultaneously or separately. We use the various software applications throughout the organization to help us run easier and more smoothly, streamlining our small team's efforts to maximize our work.

Pros

  • Email communications
  • Easy invoicing
  • User management
  • Software capabilities
  • Sharing documents
  • Cloud-based storage

Cons

  • Downtimes happen frequently
  • Server connection issues
  • Administrative console

Return on Investment

  • Much needed cost-savings for our nonprofit
  • Easy access for remote-based team
  • Easy sharing capabilities
  • Large catalog of included apps
  • Large OneDrive storage capacity
  • Easy Administration Portal

Usability

Other Software Used

Bonterra Network for Good, QuickBooks Online, Gusto, Microsoft Teams, Microsoft Excel, Skype (discontinued), Adobe Acrobat, Google Chrome, Meta Business Suite, Canva, monday.com

Microsoft 365 Business Premium - a must for small companies

Incentivized
Verified User
Director in Information Technology (1-10 employees)

Use Cases and Deployment Scope

Our company faced multiple challenges with the inability to share documents and the inadequacy of our email provider. Microsoft 365 Business Premium enabled us to address those issues successfully and to save money. An added bonus was the ability to consolidate our meetings and conference calls on Teams rather than using disparate platforms.

Pros

  • ability to collaborate on shared documents in near real-time
  • ability to get emails across multiple devices and to share calendars
  • consolidate collaboration on the Teams platform
  • ability to use microsoft Office online from any device

Cons

  • adding calendar invitations is not straight forward
  • copying folders from SharePoint libraries to an external drive should not be relying on the available space on the C drive
  • administering mailboxes for our company is convoluted forcing me to hunt for settings and options
  • lack of flexibility on the location of the OST and PST files
  • the new version should not do away with PST files but rather improve their reliability.
  • the PST internal structure is inefficient. the PST file should be able to shrink automatically when one delete emails.

Return on Investment

  • ability to consolidate tools around the Microsoft 365 Business Premium platform, including emails, collaboration and video conferencing
  • time saving on administration tasks
  • time savings on collaboration in near real-time

Usability

Alternatives Considered

Google Drive, Google Sheets, Google Calendar and Google Meet

Other Software Used

Barracuda Backup, Barracuda Email Protection, Atlassian Jira, TeamViewer

Microsoft 365 platform best in class with no real competitors out there

Incentivized
Verified User
Supervisor in Information Technology (51-200 employees)

Use Cases and Deployment Scope

Microsoft office 365 is used to manage classic office Automation apps like Word, Powerpoint, Excel, Outlook and also sometimes Access and Publisher. Another additional valuable app is then One Note, very nice and synced accross all your devices. moreover also a lot of security aspects of a modern IT department could be managed through this very complete suite of cloud and local apps and you can extend your functional perimeter along your journey and at your pace. Also the benefit to have Ms Intune like a fully integrated MDM platform that is also an apps management platform and OS deployment tool and even a replacement of local AD GPOs, is a totally apreciated plus. Last but not least you have a totally complete suite of tools to manage your Exchange platform and mail services as well as GDPR and other compliance constraints (sensitivity labels and much more)

Pros

  • email management
  • instant messaging, audio and video call, documents sharing and job cooperation through Microsoft Teams
  • traditional office automation tasks (Excel, Outlook, Power Point, Word, etc.)
  • IT security management (MDM, EDR, antispam, conditional access, MFA, etc.)

Cons

  • Email log tracking is not so comfortable
  • a big effort to simplify GUI and navigation should be done
  • introduce effective AI to simplify security management accrosso so many functionalities (security agent guided workflow would be great)

Return on Investment

  • positive impact to get access to a modern IT platform that is always updated, that means to be always on top of security
  • the integration between cloud and local apps and between devices give a seamless job experience that leads to be more effective and productive.
  • getting most part of your IT services inside the same platform give the company a clear visibility and control on the overall operational cost for a large perimeter of apps and scopes

Usability

Alternatives Considered

LibreOffice, Apache OpenOffice and Thunderbird

Microsoft 365 Business Premium

Incentivized
Verified User
Manager in Corporate (51-200 employees)

Use Cases and Deployment Scope

We use Microsoft 365 for collaboration will all members of our organization. We use it for shared documents, so multiple people can work in the same document at the same time. We also use Microsoft 365 Business Premium for the use of Teams. It has been pivotal in our communication with each other.

Pros

  • Collaboration
  • Business Meetings
  • Internal Meetings

Cons

  • It works great. We do not have any issues.

Return on Investment

  • started using business premium during covid. It helped our team work from home.

Usability

Alternatives Considered

Google Drive

Microsoft 365 Business Premium Alternatives

Products similar to Microsoft 365 Business Premium that may also meet your needs.
View all Microsoft 365 Business Premium alternatives
Slack
CompareLearn more
SysTools Cloud Backup Tools
CompareLearn more