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MicroSIP

Score10 out of 10

1 Reviews and Ratings

What is MicroSIP?

MicroSIP is an open-source portable SIP softphone for Windows that allows users to make and receive voice and video calls over the internet using the Session Initiation Protocol (SIP). According to the vendor, MicroSIP is suitable for businesses of all sizes, including small startups and large enterprises, and is used in various professions and industries such as IT and Telecommunications, Call Centers and Customer Support, Remote and Distributed Teams, Healthcare, and Education.

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Categories & Use Cases

Top Performing Features

  • Call reports

    Historical call analysis and trending metrics

    Category average: 8.1

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.3

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.3

Areas for Improvement

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 8.4

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.3

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.6

Great Time Saving Call App

Use Cases and Deployment Scope

I use MicroSip on a daily basis for the purpose of incoming and outgoing calls. It is integrated through my laptop and the pop ups allow me to continue with my daily work whilst on a call, it is easy to navigate, all features are functional, such as VM and DND and the call log is especially accurate and helpful.

Pros

  • Facilitates an accurate call log
  • Allows call pop ups
  • VM and DND features

Cons

  • Thus far I have not encountered any issues with MicroSip so I am unable to comment in this area.

Return on Investment

  • Time Saving
  • Accurate Call Alerts

Alternatives Considered

Microsoft Teams, Skype and Zoom

Other Software Used

Adobe Acrobat, Adobe Acrobat Sign, Adobe Acrobat Reader