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MemberClicks Reviews & Insights

Score8.1 out of 10

10 Reviews and Ratings

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Community insights

TrustRadius Insights for MemberClicks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Gathering and Organization of Member Information: Many users have expressed that MemberClicks is great for gathering and organizing information on members. They found it easy to collect payments, send out reminders, and update memberships. Numerous reviewers have specifically highlighted the software's ability to efficiently manage member data.

Customizable Features for Association Needs: Users appreciate the customizable features offered by MemberClicks that cater to a broad range of association needs. They value the constant evolution of the software and the addition of more useful tools based on customer feedback. Several reviewers have praised the flexibility provided by MemberClicks in adapting to their specific requirements.

One-Stop Shopping with All-in-One Solution: The one-stop shopping aspect of MemberClicks has been well-received by users who appreciate having everything in one place, including website, email, and membership management. This integrated approach saves time and effort for organizations as they can handle multiple tasks within a single platform.

MemberClicks Reviews

3 Reviews

Loyal Customer Departure for what I think is Plummeting Service, Functionality, Relationship

Rating: 1 out of 10

Use Cases and Deployment Scope

MemberClicks serves as our association management software - database, events, and listserv.

Pros

  • Our members loved the listserv function, although searchability was limited

Cons

  • Terms, conditions and pricing changed with limited notice
  • Customer service was untimely
  • No client relationship, despite purporting to have one

Likelihood to Recommend

We've had a very disappointing experience with MemberClicks. Purchased in 2016 for our small association, and enjoyed years worth of amazing service. After the company was purchased, in my experience, service began to wane. Emails begin to say "response may be delayed." We had to add a calendar invite to follow up with all service tickets. No new functionality was introduced. COVID was a challenge for our association, and MemberClicks kept increasing prices - "client success" was removed. Terms and conditions changed in March 2023 with limited notice. Pricing increased by 20% in July 2023. Based on confusing terms, we requested a phone call. I received an email: "Thanks [...], we do not have phone support..." In my opinion, this is a stark contrast to the opening of the company's mission: "We talk with you..." In fact, in my experience, they don't. For us, a very disappointing conclusion to a relationship that we relied upon to connect and engage our members.
EW
Elizabeth Woodcock
Founder in Corporate at Patient Access Collaborative (1-10 employees)
Vetted Review
MemberClicks
7 years of experience
View profile

Increase your member engagement 2x with MemberClicks

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We used MemberClicks in one of our public speaking groups to help ease out membership management and plan our events in a more effective manner. Certainly the tool stood tall to it's promise and we've conducted many events with this tool. It can even manage payments seamlessly removing all the hassle of traditional options.

Pros

  • Membership renewal
  • Event ticketing
  • Payments

Cons

  • UI could be improved
  • Not all payment methods are supported
  • Cross-sharing of tickets can be improved

Likelihood to Recommend

MemberClicks is well suited if you want a clear visibility on your members' engagement and process their membership renewals in an automated manner. Another use case where it's well suited is invoicing for events and taking payments for the same. It's not so well suited for cross-sharing of tickets or supporting a large number of payment options where it can be improved.
VU
Verified User
Manager in Product Management (51-200 employees)
Vetted Review
MemberClicks
1 year of experience

MemberClicks is Great for Associations

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

ANHC Pro uses Memberclicks to manage membership and run our website.

Pros

  • MemberClicks does an excellent job at managing our memberships. It collects payments, sends out reminders, updates member status based on payments.
  • We also use MemberClicks for invoicing for special services. Through Memberclicks we can produce, track, and receive payments for invoices.
  • Our MemberClicks website is easy to manage. We can add pages, blogs, events, and announcements easily.
  • The contact center works well for contacting individuals or groups via email.

Cons

  • Memberclick would be better with email sequencing capabilities
  • SMS messaging would also be a nice addition to the platform
  • Eventbrite data collection would be great. ANHC Pro uses Eventbrite instead of the built-in event management system because of Eventbrite markets to a wider audience.

Likelihood to Recommend

Memberclicks is especially designed for associations. I would not recommended to other businesses.
ET
Elaine Truesdale
Founder in Corporate at Association of Natural Hair Care Professionals (1-10 employees)
Vetted Review
MemberClicks
2 years of experience
View profile