Medallia Video Reviews & Insights

We use Medallia to obtain customer feedback with our customer-facing support teams. It is built into our CRM and allows auto-generated reports to be sent to contacts. We have set rules for when to send it so we can target new or specific returning customers. This is used to generate team stats and insights into our customer experience.

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Uncover patterns and trends, analyze journeys and predict customer behavior. Before Medallia LivingLens, we did not have any system that captured this info in real-time. We were missing out on critical insights for current and future customers, which included a loss in revenue.

I always struggle to get through the mountain of videos that we collect. Being able to index everything said and search for the things I need makes my life much easier. Extremely impressed with how well the platform transcribes language that is not always easy to decipher in person