Maximizer CRM Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Community insights

TrustRadius Insights for Maximizer CRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations based on their experience with the software. The most common recommendations are as follows:

Users recommend trying the software before making a purchase decision, emphasizing the importance of utilizing the trial period effectively.
Carefully onboarding and familiarizing oneself with the software during the trial period is recommended, including spending time in the conversion stages to ensure proper data transfer and fully evaluate its capabilities.
The software comes highly recommended for sales teams, appreciated for its effectiveness in managing customer relationships and supporting sales processes. In addition to these recommendations, users also mention the value of product support and overall value offered by the software. It is worth considering other CRM options such as Hubspot, Salesforce, Lusha, or Dynamics during the evaluation process. Lastly, some users propose adding a feature that automatically detects or notifies users of duplicate entries.

Reviews

5 Reviews

Maximizer CRM Review

Rating: 1 out of 10

Incentivized

May 28, 2021

Use Cases and Deployment Scope

I bought this software to try to improve customer engagement. I felt it would do exactly that. I have just a few employees and growing steadily. The benefits in the demo seemed to solve several problems I was encountered beforehand. I was severely disappointed when I tried the actual product, however.

Pros

Their sales team is engaging

Cons

The software [felt] clunky
The app isn’t fully functional
They have no customer satisfaction department
They refused a refund

Likelihood to Recommend

It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience].This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.

Javier Ortiz

Director Of Business Development in Legal at Donovan & Cromwell Reclamation Associates (1-10 employees)

Vetted Review

1 year of experience

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Maximizer CRM - Powerful and easy on the budget

Rating: 8 out of 10

Incentivized

May 14, 2020

Use Cases and Deployment Scope

We use Maximizer CRM as our primary customer relationship management software. We track our customers with it, we manage our service organization and everyone in the company uses the shared calendar. Maximizer is very intuitive, easy to learn, and very powerful for what we use it for. We use both the enterprise version as well as the mobile app.

Pros

Shared Calendar
Customer Service cases
Common database of customer information

Cons

The integration into email could be smoother
It is could use a better database for tracking installed equipment
The import of contacts is clunky

Likelihood to Recommend

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.

Len Masek

Client Services, Mission Critical Solutions in Sales at E Technologies, Inc. (1-10 employees)

Vetted Review

Reseller

4 years of experience

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Maximizer CRM

Rating: 8 out of 10

Incentivized

April 5, 2019

Use Cases and Deployment Scope

We at Central Equity use Maximizer CRM for managing our clients and consultants. Maximizer is the single truth of our client and prospective client management.

Pros

User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
Simple, not at all complicated.
Ideal for small to medium size business.

Cons

Handling large data. Maximizer needs to improve on this.
Add additional user-friendly shortcuts for the most frequently used functions in the web version.
There is no mark for deletion option. They need to provide a way to delete without physically deleting records.

Likelihood to Recommend

Ideal for small to medium business houses, customizable.

AROOP VACHALI

CRM Analyst in Marketing at Central Equity (201-500 employees)

Vetted Review

7 years of experience

Getting the maximum out of Maximizer

Rating: 8 out of 10

Incentivized

June 9, 2016

Use Cases and Deployment Scope

Maximizer CRM is used by the entire organization to store all customer contacts for sales for the company. It was also used to store information on each sales department and their organizational structure.

Pros

It is VERY customizable and flexible.
Once set up, it is very easy for end users to search for and use the data contained inside.
Easy to set up security roles and permissions makes it easy to show/hide information based on the permission.

Cons

It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.

Likelihood to Recommend

If you are looking for a solution which offers the ability to customize how and what data is stored, it is great for that. It is designed as a B2B solution however, so we used it for a B2C and required decent customization to resolve this.

Shayne Froelich

Analyst in Information Technology at Manitoba Public Insurance (1001-5000 employees)

Vetted Review

5 years of experience

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Maximizer's Ease of Use

Rating: 6 out of 10

Incentivized

February 2, 2015

Use Cases and Deployment Scope

We used Maximizer within our sales and customer service departments to track e-mails, contacts, accounts, and phone calls. Maximizer did an excellent job in helping the management and record keeping of our customers.

Pros

The ease of use, when dealing with Maximizer CRM, is above all other CRM software. It was easy to learn and easy to teach others.

Cons

The capabilities of the CRM are not comparable to that of Microsoft Dynamics CRM or SalesForce.

Likelihood to Recommend

Maximizer CRM is best suited for basic customer management. If a company just wants a basic CRM, that does not involve a lot of customization or programming, then Maximizer would be a great solution. The ease of use is excellent, which makes it a great tool.

Thomas Laut

Regional Sales Manager in Sales at Buckeye Shapeform (51-200 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Maximizer CRM Review

Rating: 1 out of 10

Incentivized

May 28, 2021

Use Cases and Deployment Scope

Pros

Their sales team is engaging

Cons

The software [felt] clunky
The app isn’t fully functional
They have no customer satisfaction department
They refused a refund

Likelihood to Recommend

Javier Ortiz

Director Of Business Development in Legal at Donovan & Cromwell Reclamation Associates (1-10 employees)

Vetted Review

1 year of experience

View profile