TrustRadius: an HG Insights company

Mautic

Score9 out of 10

20 Reviews and Ratings

Top Performing Features

+12%

List management

This involves creating, filtering, editing, merging and de-duping lists of contacts.

Cat avg: 8.5

+27%

Landing pages

Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.

Cat avg: 7.5

+14%

Event/webinar marketing

Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.

Cat avg: 8

+19%

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Cat avg: 7.6

Worst Performing Features

-47%

Integration with Microsoft Dynamics CRM

The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Cat avg: 7.6

-48%

Integration with SugarCRM

The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Cat avg: 7.7

-49%

Integration with Salesforce.com

The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

Cat avg: 9

Mautic Features from Reviews

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.6+10%
  • WYSIWYG email editor

    Users can create html emails through a drag-and-drop interface, without html coding knowledge.

    Category average: 8

  • Dynamic content

    Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).

    Category average: 6.9

  • Ability to test dynamic content

    Users can test dynamic content prior to launching a campaign.

    Category average: 6.7

  • Landing pages

    Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.

    Category average: 7.5

  • A/B testing

    Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

    Category average: 7.9

  • Mobile optimization

    Users can easily optimize emails and landing pages for mobile devices.

    Category average: 8

  • Email deliverability reporting

    The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.

    Category average: 7.9

  • List management

    This involves creating, filtering, editing, merging and de-duping lists of contacts.

    Category average: 8.5

  • Triggered drip sequences

    The software allows users to set up automatic / drip email campaigns triggered by certain events.

    Category average: 8.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.4+5%
  • Lead nurturing automation

    Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.

    Category average: 8.7

  • Lead scoring and grading

    Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.

    Category average: 8.4

  • Data quality management

    The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.

    Category average: 7.3

  • Automated sales alerts and tasks

    The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.

    Category average: 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.6+10%
  • Calendaring

    The software helps users maintain a calendar of all marketing activities.

    Category average: 7.5

  • Event/webinar marketing

    Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.

    Category average: 8

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.5-7%
  • Social sharing and campaigns

    Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.

    Category average: 8.1

  • Social profile integration

    The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.

    Category average: 8.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.9+21%
  • Dashboards

    Users can create, customize and share dashboards, which provide an overview of the most important metrics.

    Category average: 7.6

  • Standard reports

    The software offers pre-built reports with metrics standard to the category.

    Category average: 7.4

  • Custom reports

    Users can create custom reports.

    Category average: 7.1

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

6.0-24%
  • API

    An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

    Category average: 8.1

  • Role-based workflow & approvals

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 7.8

  • Customizability

    Users can customize their instance with features like custom fields and custom objects.

    Category average: 7.3

  • Integration with Salesforce.com

    The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

    Category average: 9

  • Integration with Microsoft Dynamics CRM

    The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

    Category average: 7.6

  • Integration with SugarCRM

    The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

    Category average: 7.7

Mautic Features from the Vendor

Email & Online Marketing

Vendor-contributed
  • WYSIWYG email editor

    Users can create html emails through a drag-and-drop interface, without html coding knowledge.

  • Dynamic content

    Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).

  • Ability to test dynamic content

    Users can test dynamic content prior to launching a campaign.

  • Landing pages

    Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.

  • A/B testing

    Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

  • Mobile optimization

    Users can easily optimize emails and landing pages for mobile devices.

  • Email deliverability reporting

    The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.

  • List management

    This involves creating, filtering, editing, merging and de-duping lists of contacts.

  • Triggered drip sequences

    The software allows users to set up automatic / drip email campaigns triggered by certain events.

Lead Management

Vendor-contributed
  • Lead nurturing automation

    Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.

  • Lead scoring and grading

    Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.

  • Data quality management

    The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.

  • Automated sales alerts and tasks

    The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.

Campaign Management

Vendor-contributed
  • Calendaring

    The software helps users maintain a calendar of all marketing activities.

  • Event/webinar marketing

    Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.

Social Media Marketing

Vendor-contributed
  • Social sharing and campaigns

    Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.

  • Social profile integration

    The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.

Reporting & Analytics

Vendor-contributed
  • Dashboards

    Users can create, customize and share dashboards, which provide an overview of the most important metrics.

  • Standard reports

    The software offers pre-built reports with metrics standard to the category.

  • Custom reports

    Users can create custom reports.

Platform & Infrastructure

Vendor-contributed
  • API

    An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

  • Role-based workflow & approvals

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

  • Customizability

    Users can customize their instance with features like custom fields and custom objects.

  • Integration with Salesforce.com

    The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

  • Integration with Microsoft Dynamics CRM

    The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

  • Integration with SugarCRM

    The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.