TrustRadius Insights for MasterControl Quality Excellence are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users of MasterControl Quality Excellence have found that the product offers numerous benefits and solves a range of challenges. One key use case is that it allows users to focus on their business operations without worrying about document and training management. The automated document revision control feature has proven to be particularly valuable, saving users a significant amount of time. Additionally, MasterControl makes it easier for users to prepare for client audits by providing easily retrievable training data and documents.
Implementing MasterControl has revolutionized the document processing capabilities of many organizations, reducing the time it takes to process engineering change notices for a single document controller. Users also appreciate the excellent customer service provided by MasterControl. Overall, users express their satisfaction with the product's performance and find it easy to use. By replacing paper-based processes with MasterControl, businesses have been able to streamline their operations, enhancing efficiency and productivity. While there may be some initial confusion in understanding how all the modules work, once mastered, users have found that MasterControl is a versatile tool that can be adapted to meet their specific needs.
We use MasterControl Quality Excellence extensively to meet regulatory requirements for life sciences and medical device manufacturing. The platform enables us to digitize paper records, manage document control, and administer training programs. As a customer for over 20 years, we’ve built thousands of electronic form processes over time. Currently, we maintain 132 active eForm processes, multiple document workflows, and support two business units across nearly 10 locations. While MasterControl Quality Excellence remains central to our operations, we’ve begun transitioning select business processes to other platforms out of operational necessity.
Pros
21 CFR Part 11 Compliance
Process module allows customized business process development via standard web dev technology (HTML, JS, CSS)
Provides significant customization capability
Cons
Tech support
Existing product development and integrating user feedback
Software Validation and frequent, sometimes critical defects
Credibility
Likelihood to Recommend
I would recommend MasterControl Quality Excellence because it fills a niche space for Medical Device manufacturers and Life science companies. If you're looking for a platform that provides document control and e-Training capabilities, MasterControl Quality Excellence may be a good fit. If your organization has software developers, Process module is also an excellent tool that allows developing a web page inside the system for creating electronic forms. Templates that are developed are configured with an automated workflow, and use of keywords allows seamless part 11 compliance. With all of this said, if you want a turnkey solution, this is not it. In my experience, MasterControl Quality Excellence is not a user friendly application, and the initial configuration of the system can easily be done in way that isn't scalable, and does not set you up for long term success. In my opinion, there is no out of the box method to resolve this, and poor implementation can lead to poor long term outcomes, and a mountain of tech debt.
VU
Verified User
Administrator in Quality Assurance (501-1000 employees)
MasterControl Quality Excellence is Key of success in life sciences. It offers our organization wide variety of quality operation to work on. We use it for Quality operations such as Deviation management, CAPA, MOC, ect. It helps in staying compliant with current regulations and requirements as well as it make process simple to use. I recommend MasterControl Quality Excellence to all Life sciences company to stay top on Quality and Regulations
Pros
Deviation, CAPA, MOC eforms
easy to revise documents
Maintain All documents in Same format
Easy to use throughout process
Cons
PDF Publishing need to improve
AI incorporated recommendation for document revision
live problem solving support will be appreciated
Likelihood to Recommend
My experience with MasterControl Quality Excellence is where it did well is whenever I worked on Deviation initiation it is setup nicely that step by step I can work on it by investigation, corrective action, effectiveness check which make process more stringent and simple to follow and make my job easy to complete the process. One of thing that I want MasterControl Quality Excellence to Improve is PDF publishing which works slow even in there are less files to republish
We are using MasterControl Documents, Training, Process modules since 2016 and are currently onboarding the Audit Moduleand AQEM. manufacturing Excellense is in scope as well.
We are generally very happy with the system, but have been struggling with moving our workflows and forms to the clous bases AQEM, which is not on the level it ought to be just yet
Pros
Controlling Documents
Sending and managing training tasks
Reminding users of open and overdue tasks
Cons
Insights Dashboards
AQEM usability
Not pushing updates on users that haven't been validated and tested properly
Likelihood to Recommend
MasterControl Quality Excellence is well suited in audit situations, all data is clearly presentable and extractable and auditors are generally impressed by the data they are being presented, both when to comes to speed and accuracy.
Less than well suited: When we are taking MasterControl roadmaps at face value and sharing the plan swith external stakeholders, we always have to apologize later
VU
Verified User
Administrator in Quality Assurance (5001-10,000 employees)
We use the Documentation, Training, and forms modules. As a small quality group, automation and cross integration are critical to maximize our productivity. The record keeping and audit trails have been a great help during customer and certification audits. We hope to implement more modules.
Pros
Connectivity between modules
Audit trails
Automated notifications
Cons
Administrator access to items in the middle of a workflow
Analytics training
Likelihood to Recommend
The documentation and training modules are excellent with good cross connectivity.
Overall MasterControl Quality Excellence is a big complex system and understanding how to pare it down to your needs is critical for good adaptation.
We use MasterControl for document control, training, and quality events in AQEM. We needed a QMS tool that could separate locations and allow admins to work only on their sites' data. We also use MasterControl for paperless production.
Pros
Insights
AQEM flexibility.
Training types.
Document vaulting.
Cons
All reports in insights from jreports.
Easier interface for users when launching a packet- no review option.
Allow for training extensions.
Likelihood to Recommend
If you are at a small company, there might not be a need for such a large platform.
We use MasterControl for our documentation system and training on the job. We used to have our documentation system and training on paper, this used to cause confusion on where a document was and who had it and if an employee was trained or not. Since the use of MasterControl we are able to track the status of our documents and the training of our employees.
Pros
Tracking the status of een document change request
Periodic review of documents
Training status of an employee
Training status of a Jobcode
Cons
Some actions need a lot of steps
Making a new Infocard types needs to many steps
Likelihood to Recommend
MasterControl is well suited for managing your documents by document change tracking setup up for periodic review. It is also suited for trainee management and training status. If you make and manage controlled copies you cannot save previous publish settings and need to personalize them everytime you make a new one.
Use Documents and Training module. Addresses the reduction of paper, use of w signatures (documents not last or delayed in peoples inbox). Documents linked with training and having this separate minimises the amount of overdue training tasks as it is much more visible. Soon quality workflows to be rolled out using AQEM and using exam generator
Pros
Access restrictions based on roles
Use specific workflows for documentation
Very easy to create an additional nfoCard subtype
Cons
Finding documents
Search function
Likelihood to Recommend
Easy to implement. Able to leverage MasterControl Quality Excellence's validation best practices. Always improving giving you the best experience. MasterControl Quality Excellence listens closely to customers. Offering much more that just documents and training system.
System is user friendly, pretty intuitive and easy to configure. I can see room for imprevement but it is heading into the right direction.We are only focused on the Quality module. As for the issues: The performance on "on prem" version, pdf publishing time and constant issues with pdf not beeing generated, issues with custom forms created by MasterControl Quality Excellence.
Pros
Document Handling
Reports
Cons
Performance
Process/Workflow Designer
Integrations with other systems
Likelihood to Recommend
VU
Verified User
Professional in Information Technology (5001-10,000 employees)
Honestly it is very easy to navigate through the application online. I am always able to search the document that I am looking for without having any kind of issue. Master control is very useful to find the documents you need. There are no real business problems. Master controls helps keep document confidential.
Pros
finding documents
signing off documents
looking for documents
Cons
organizing
creating a more efficient way to find documents
no other area
Likelihood to Recommend
Some example of there master control quality excellence is well suited is when looking for documents. The search bar really allows you to look up specific documents that are need within the company. I also think is very excellent when having to sign off documents. Very useful for that and among other stuff.
Documents and Training modules currently. We are setting up classes currently and looking forward to reap the benefits of not having to use docusign for instructor lead training.
Pros
Review Policy(new update with custom packet)
Training Tasks are straight forward
New Document creation with templates
Cons
Collaboration Workspace more end user friendly(more obvious what to click next)
Help file to define functionality of the options when setting up a class ex. Initial Training (if this is in there needs to be easier to find as of right now I only see a screenshot of the options)
SSO working with use password as e-signature( I see this just went into Dev Ops so hopefully gets pushed out soon)
Likelihood to Recommend
Currently everything we use MasterControl for is well suited.
VU
Verified User
Administrator in Information Technology (501-1000 employees)