#1 most frequent
United States of America
81.1%245 installations of 302
What is Masergy?
Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.
Categories & Use Cases
Product Demos
Who Buys & Uses Masergy
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
7.6%23 installations of 302
#3 most frequent
Canada
2.3%7 installations of 302
Strong Business Partner and always delivers
Use Cases and Deployment Scope
Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.
Pros
- MPLS
- Design/Implemetation
- Security
Cons
- Support used to be a lot better
- smaller term contracts (less than 12 months) for the Healthcare field
- Quicker Implementation
Most Important Features
- Flexibility
- Security
- Reliability
Return on Investment
- Positive ROI
- Quick and flexible growth
- fantastic support
Masergy - No complaints!
Pros
- Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
- Ease of use - Very easy to make and receive calls.
- Convenient - I can listen to and save my voicemails straight from the app.
Cons
- Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
- No easy way to switch audio devices.
- No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
Return on Investment
- Ability to use one number for multiple devices is great!
- You can shield your personal cell phone - great for personal device use companies.
Alternatives Considered
Skype for Business (formerly Lync)
Other Software Used
Microsoft Teams, Cisco Webex Teams (formerly Cisco Spark)