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Masergy

Score10 out of 10

5 Reviews and Ratings

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Community insights

TrustRadius Insights for Masergy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Support: Many users have praised Masergy's support team for their excellent service. They consistently receive great support from the team, whether it's regarding their phone system or any issues with their call center. The prompt assistance provided by Masergy's support team has been a huge help for users.

Reliable Services: Customers are satisfied with Masergy's product portfolio, particularly highlighting the reliability of their services. While they may not receive many direct phone calls, when they do, they can rely on Masergy to ensure those calls are easily visible on their screen. This reliability gives users peace of mind and ensures smooth communication within their organization.

Easy to Use: Users appreciate the ease of use of Masergy's services, specifically pointing out the simplicity of making and receiving calls. They also find it very convenient that they can listen to and save voicemails directly from the app. The user-friendly interface and intuitive features make communication effortless for users across various departments in an organization.

Reviews

2 Reviews

Strong Business Partner and always delivers

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Masergy is a key partner in helping us have a flexible Layer 3 MPLS network for all of our major customers and partners.

Pros

  • MPLS
  • Design/Implemetation
  • Security

Cons

  • Support used to be a lot better
  • smaller term contracts (less than 12 months) for the Healthcare field
  • Quicker Implementation

Likelihood to Recommend

I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.
KA
Kevin Arts
Director, Information Technology in Information Technology at BroadPath Healthcare Solutions (1001-5000 employees)
Vetted Review

Masergy - No complaints!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Masergy is being used by our entire organization. The business problem that it solves for is lack of communication avenues. With Masergy, I have the app on my PC and my cell phone, allowing calls to be answered on either. I no longer need to worry about missing a call if I am not at my desk.

Pros

  • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
  • Ease of use - Very easy to make and receive calls.
  • Convenient - I can listen to and save my voicemails straight from the app.

Cons

  • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
  • No easy way to switch audio devices.
  • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Likelihood to Recommend

Masergy is a great tool, however I don't know if it distinguishes itself apart from other VOIP tools. I believe Masergy would be more effective for end users that dial out often. I typically have meetings and use another tool, so Masergy is only used usually a few times a week for me.
SP
Scott Puhac
Technical Account Manager - Strategic Accounts in Customer Service at Continuum (1001-5000 employees)
Vetted Review
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