Manhattan Active® Customer Engagement

Score8 out of 10

4 Reviews and Ratings

What is Manhattan Active® Customer Engagement?

A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.

Categories & Use Cases

Customer Engagement

Verified User

Analyst in Research & Development (51-200 employees employees)

Use Cases and Deployment Scope

Manhattan Active Solutions allows a single view of the customer and orders, as well as a single view of stocks, by utilizing an enterprise-wide common integration model. Retail, customer service, and distribution do not necessitate separate platforms or solutions in order to meet business objectives. It benefits our business by allowing us to continuously provide new processes and services to your customers without being forced to wait for technology to catch up.

Pros

Permanently Adaptive.
Seamlessly Integrated.
Greater Visibility.

Cons

User Interface.
Data Security.
API's

Return on Investment

Implementation of the whole supply chain and fulfilment.
Better Data Management.
Effective use of configurations.

Alternatives Considered

NetSuite ERP and Sisense for Cloud Data Teams

Other Software Used

Abiquo anyCloud, Adgistics Brand Centre, Azure Kubernetes Service (AKS)

Zendesk Suite

Verint Community

SAP Service Cloud