What is Manhattan Active® Customer Engagement?
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is Manhattan Active® Customer Engagement?
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.
What are Manhattan Active® Customer Engagement's top competitors?
Zendesk Suite, Verint Community, and SAP Service Cloud are common alternatives for Manhattan Active® Customer Engagement.