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Manhattan Active® Customer Engagement

Score8 out of 10

4 Reviews and Ratings

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What is Manhattan Active® Customer Engagement?

A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2026
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2025
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2024
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2023
Top Rated 2023
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2022
Top Rated 2022

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What is Manhattan Active® Customer Engagement?
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.
What are Manhattan Active® Customer Engagement's top competitors?
Zendesk Suite, Verint Community, and SAP Service Cloud are common alternatives for Manhattan Active® Customer Engagement.