ManageEngine Endpoint Central

We use ManageEngine Endpoint Central to manage our laptop, desktop, and server environment. We use it to push patches, software, image new systems, mitigate vulnerabilities, and manage inventory. Our environment is around a total of 800 systems and about 400 users. We attempted to use the MDM features but struggled with deployment and management.

• we have a much better patch management result now
• we have much better ability to directly help our users remotely
• software deployment and removal is much quicker and more dependable

Ivanti LANDESK Service Desk (discontinued) and Microsoft Intune

ManageEngine ADManager Plus, Microsoft Intune

I use ManageEngine Endpoint Central for multiple reasons in my organisation. Some examples are: software deployment, troubleshooting support and real time insights/reporting on our devices. Previously, when supporting our customers, this was a challenge as we had to use multiple tools and applications which was time consuming and difficult. ManageEngine Endpoint Central has resolved this by giving us all the tools we need such as remote control and troubleshooting features, all in one centralised area. Overall this has really improved our customer service.

• We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
• The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
• The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.

Microsoft Intune, Microsoft Entra ID, Sophos Intercept X

We leverage almost all features of EndPoint Central to manage our endpoints, all operating systems are supported. The product allows you to deploy patch, packages, a self-service portal is available to the users, you can monitor encryption, manage inventory (software and hardware) as well as application blacklisting/whitelisting. It successfully achieves the goal of controling, operating maintenances and remotely managing our endpoints.

• Positive impact in helping IT patch more effectively as well as bring dashboards to oversee the state of the overall IT assets
• Negative impact is minor as we would want additional features which will help with our user acceptance when patching their environment
• Another aspect is that Manage Engine doesn't take into account when you have multiple of their products, and this is unfortunate as one might expect discount granted you are a loyal customer and are investing time and money into their products (as well as providing quality feedbacks for them to improve)

EMCO MSI Package Builder, EMCO Remote Installer and Microsoft System Center

ManageEngine AssetExplorer, ManageEngine EventLog Analyzer, ManageEngine Log360

As a cybersecurity analyst, I primarily use ManageEngine Endpoint Central for patch management and script deployment for security use-cases. The tool allows us to automate the deployment of security updates across endpoints, ensuring systems remain compliant and protected against vulnerabilities. Its centralized dashboard provides visibility into patch status, missing updates and compliance reports.ManageEngine Endpoint Central addresses the challenge of keeping the endpoints consistently updated and secure.

• Saved significant time on patch deployment and endpoint maintenance, improved compliance reporting, and reduced vulnerability risks.
• Initial setup required extra effort, but overall the efficiency gains outweighed this.

ThreatDown, powered by Malwarebytes, Darktrace, ManageEngine ADAudit Plus

ManageEngine Endpoint Central is used daily to monitor both our servers and user assets. ManageEngine Endpoint Central makes it easy to connect to all our assets and monitor their state of security and readiness. Updates are easily pushed out. Connecting to users is both quick and uninterrupted. UI is pleasant also.

• Our SLA's are up
• User satisfaction is up
• User feedback is always positive

Microsoft Intune

Microsoft Intune