We use ManageEngine Endpoint Central as our primary asset management tool. ManageEngine Endpoint Central manages and keeps track of our assets and devices from a single console. With Endpoint Central, we are able to keep our devices secure by always keeping them up to date, manage authorized software, and keep our data secure. Endpoint Central's remote access and troubleshooting is a great tool since we are able to quickly and efficiently provide support for our users.
Pros
Asset Management: manages our hardware and software assets, including inventory tracking and reporting.
OS Deployment allows us to quickly image and deploy operating systems to multiple devices.
Enables remote access to devices for troubleshooting and to quickly provide support
Automatically deploy patches and updates for operating systems and applications
Cons
Offline imaging could be improved and simplified
host server resource management could be better
Likelihood to Recommend
Endpoint Central is a valuable asset for us. We are able to provide support quickly and efficiently as well as keep track of all of our devices. Endpoint Central also automates patch management and software updates so that our devices are always protected from security vulnerabilities. In addition, we are able to manage and deploy OS images easily with Endpoint Central
The scope of use is support to end users within organization, monitoring, patch management, and configuration push. Two of the most valuable modules of endpoint central that we found are : Self service portal and remote control of the lap top. Beside that we are heavily using pushing of the config which help us to keep an eye on the changes for mission critical users and remote users. In general issues that we encounter were only in the beginning of deployment but after that it was as smooth as possible. Be prepared to explore documentation but even the support is super helpful in process. Once everything is configured we started playing with auto enrollment to SoM and integration with service desk plus which was a breeze.
Pros
Patch management
Config push
Remote control
Self service portal
Automatation
Integration
Cons
Deployment
ease of update
frequency of updates
Optimizing gui
Optimizing software deployment to SSP
Likelihood to Recommend
If you need to reach any user of your organization for any sort of config or change attended or unattended you can do it easily. However for VPN users you need to do some configs. As by default networks are not presented to the ManageEngine Endpoint Central ( it is not too much of a hustle to present it but it would be nice that is automated somehow).
VU
Verified User
Engineer in Engineering (Government Administration company, 201-500 employees)
