TrustRadius Insights for Mailjet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Cost-effective option: Several users have found Mailjet to be a cost-effective choice for their email marketing needs. They appreciate the best price per mail in the market, considering the features it offers, making it a valuable and budget-friendly solution.
Intuitive user experience: Reviewers consistently praise Mailjet for its straightforward user experience and design. The platform's easy navigation and intuitive dashboard ensure a smooth execution of email marketing activities without requiring extensive training or technical knowledge.
Reliable deliverability: Many users highlight the reliable deliverability of Mailjet as a significant advantage. They note that their emails consistently reach the intended recipients, ensuring effective communication and engagement.
We use their service for newsletter sending. Our aim is to send emails and convert more customers. We send them like several thousands emails per month.
Pros
Relatively cheap price.
Intuitive dashboard.
Clear working process.
Cons
No support.
Not reading tickets.
Poor attitude.
Poor documentation.
Likelihood to Recommend
I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting.
Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else.
So, please DO NOT buy it, consider others.
We use Mailjet as the primary SMTP service for all of our transactional and marketing emails. It is mainly managed within marketing but touches all areas of the business, including customer service and production. It allows us to send email reliably, and with good deliverability. Mailjet gives us excellent visibility on areas that may be current or future problems with deliverability. This insight is very useful.
Pros
Ease of use
Good customer support
Useful data available
Provides good advice
Cons
Email validation
Likelihood to Recommend
This is a great product for a business of any size wanting to be able to send email in a reliable way without having to invest heavily in infrastructure to do it yourself. It does require some technical knowledge to set up and maintain, but it isn't a very high bar, and the support is excellent and responsive.
We currently use Mailjet to send out Marketing Emails to our client base. We also use it to send out our Weekly Newsletters. It assists us in staying top of mind with our client base. It is being used across our entire organization.
Pros
Mailjet is good at "links", it's really easy to link your content and photos to outside links.
Mailjet is good at getting emails out in a timely fashion.
Mailjet is really cost-effective compared to their competitors for what all you get.
Cons
Mailjet Client Email Management leaves A LOT to be desired. It's never easy to add people to the email list.
Mailjet gets "glitchy" from time to time. Random stuff just stops working. Like last week, I couldn't copy and paste information. This week it works fine.
The "sign up" app also needs improvement.
Likelihood to Recommend
Mailjet is well suited if you want to get your content out to a lot of different email addresses, but you don't want to pay an arm and a leg. Mailjet is the BEST. If you need to do "system emails" it's pretty solid there too.
