Intuit Mailchimp Other Services (except Public Administration) Reviews & Insights

Score8.1 out of 10

2,663 Reviews and Ratings

Community insights

TrustRadius Insights for Intuit Mailchimp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Features: Users have appreciated Mailchimp for its wide range of features that facilitate email marketing and audience management, making it a versatile platform for their marketing needs. The variety of tools available such as list management capabilities, customizable templates, and detailed reporting features help contribute to an all-encompassing experience for users.

Intuitive User Interface: Reviewers have found the user interface of Mailchimp to be intuitive, enhancing the ease of creating and managing databases with tags and groups. The visually appealing layout coupled with straightforward navigation has been commended by users for simplifying tasks like email creation, audience segmentation, and campaign monitoring.

Valuable A/B Testing Feature: Some users have highlighted the valuable A/B testing feature in Mailchimp that allows for refining emails through testing different subject lines, preheaders, and send times. By providing insights into subscriber engagement preferences and optimizing content performance, this feature empowers users to make data-driven decisions for successful email campaigns.

Intuit Mailchimp Reviews

57 Reviews

Other Services (except Public Administration)Consumer Services6Religious Institutions7Civic & Social Organization3Non-profit Organization Management38Philanthropy1Fundraising2

Good but too pricey unfortunately everyone else sucks more

Rating: 5 out of 10

Incentivized

October 6, 2025

Use Cases and Deployment Scope

Connecting with clients are events, maintaining relationships, getting ahold of clients campaigns , fundraising and siuch. We are unable to call or email individually any clients whether vendors donors etc.

Pros

Sending emails
sms
data

Cons

pricing
tiers
usability

Likelihood to Recommend

It’s a great program just too expensive

Verified User

Board Member in Human Resources (Non-profit Organization Management company, 1-10 employees)

Vetted Review

2 years of experience

CRM platform for complex marketing.

Rating: 8 out of 10

Incentivized

July 6, 2025

Use Cases and Deployment Scope

We primarily use it to create emails and automate email campaigns. However, we have also recently started using it for text notifications, and it works well. Intuit Mailchimp is beneficial for triggered email sequences when you need variables that depend on users' behavior, sales, dates, and other multiple factors.

Pros

Automation
Email generation.
Segmentation

Cons

It got more complicated and confusing.
Limited email customization.
Hidden costs behind already high prices.

Likelihood to Recommend

I loved Mailchimp 10 years ago, and as a long-time user, I appreciate working with the brand I've been attached to for so many years. It still works well with regular email campaigns and with automation. However, if your email audience is constantly growing and you have a limited budget, it may be wise to explore the more affordable options.

Maria Sergeeva

UX and Content Designer in Marketing at Career Pathway Institute (Non-profit Organization Management, 51-200 employees)

Vetted Review

3 years of experience

View profile

Intuit Mailchimp....Get your message out there for the world to see.

Rating: 8 out of 10

Incentivized

July 6, 2025

Use Cases and Deployment Scope

We use Mailchimp as our primary communication tool when sending out mass emails and newsletters to our constituents and donors. As a registered charity, keeping our donors and community informed and up to date on our programs and projects is crucial for retention and securing continued support. As our constituent base grows, that communication piece not only becomes more essential but can also potentially consume a larger portion of our limited time. Mailchimp enables us to maintain communication intuitively and professionally, which we truly enjoy and appreciate.

Pros

Intuitive workflow.
Easy to navigate tools.
Solid and reliable analytics and reporting.

Cons

More competitive pricing.
Importing contact records could be more streamlined.
Continually adding more diverse templates for mailouts.

Likelihood to Recommend

Intuit Mailchimp is well-suited for medium- to larger-sized businesses and/or organizations that want to provide regular and effective communication with their constituents and communities. Mailchimp not only provides us with a secure place to store organized records of everyone with whom we are connected, but also offers excellent and valuable tools for creating professional-looking content that significantly enhances our ability to convey our message in an organized and effective manner.

Verified User

Administrator (Non-profit Organization Management company, 1-10 employees)

Vetted Review

5 years of experience

A great asset for a small church.

Rating: 10 out of 10

Incentivized

July 6, 2025

Use Cases and Deployment Scope

We use Mailchimp to communicate with our church congregation. We have regular emails and special announcement emails that go out to anywhere from 10-150 people at a time. We love utilizing the templates for our regular emails and the ease of customizing them for our brand and needs. We also love creating lists and integrating them with our people manager software, as well as the ability to schedule them to send at our convenience. We are very happy with our experience with Mailchimp!

Pros

Ease of creating attractive emails.
Ease of creating lists and user subscriptions.
Seeing drafts of emails in different types of screen sizes.
Scheduling emails to send when we want them to arrive in people’s inboxes.

Cons

The ease of text formatting could be improved.

Likelihood to Recommend

We appreciate that this is a free service that has been such a great help to our organization!

Chelsey Feauto

Family Ministries Director, Living Word Church at Living Word Outreach Ministries (Religious Institutions, 1-10 employees)

Vetted Review

4 years of experience

Non-Profit Business user.

Rating: 8 out of 10

Incentivized

July 5, 2025

Use Cases and Deployment Scope

I send out the Sunday Church service as a Weekend Replay. I use the same template, and it works smoothly every week! I enjoy how easy it is to make templates and save templates on a week-to-week basis. I have no complaints.

Pros

Sending out emails in bulk.
Having saved templates.
Looks profession and readable.

Cons

Having to log in every couple weeks can get annoying.

Likelihood to Recommend

It is well-suited for sending out emails to multiple people. It is user-friendly.

Matthew Decker

Communications Assistant in Social Media at Living Word Outreach Ministries (Non-profit Organization Management, 1-10 employees)

Vetted Review

3 years of experience

Review of Mailchimp

Rating: 4 out of 10

Incentivized

June 5, 2025

Use Cases and Deployment Scope

We are a not for profit organisation and we use Mailchimp to send monthly newsletter (and occasionally fundraising emails) to our supporters, or to advertise some of our events, and we also have specific newsletters for two of our centers and/or sub-audiences (followers of our network, press releases for media)

Pros

sending emails automatically to our contact list
divide different categories of people in separate audiences
follow who opens / don't open our emails

Cons

sometimes people get unsubscribed automatically from our emails simply because there might be a temporary problem between Mailchimp and their email server... It's nearly impossible to put them back in
when the two-steps sign in is in place (I disabled this recently) many people do not click on the "confirm your registration" email. Either the email lands in their spam box, and/or (in our case) the name of the email was misleading and we have lost a lot of people who never confirmed. And it's impossible to see people who are "pending" and to send them a reminder
it's very difficult to re-register once one has unsubscribed from a mailing list
it would be good to be able to "validate" before people are "cleaned" from Mailchimp (as it's sometimes by mistake)
it is too expansive (even with a 10% discount as a non profit) (and I was not told I could get a discount until several years after I had subscribed)

Likelihood to Recommend

it's good for people who just want to send emails to supporters or clients ;
it is not so good for people who need a proper CRM (too bad that Mailchimp does not allow people who don't have emails to be registered on database as the email is the unique identifier).

Verified User

Director in Corporate (Non-profit Organization Management company, 11-50 employees)

Vetted Review

10 years of experience

Intuit Mailchimp gets the job done!

Rating: 10 out of 10

Incentivized

February 22, 2025

Use Cases and Deployment Scope

I have used Intuit Mailchimp for two clients, plus my own newsletter, for more than 7 years. I use both the free version and the paid version. The interface is easy to use, and I love the basic analytics that I can get just a few days later.

I also like the interface with my social media accounts (Facebook, Twitter, and Instagram). I wish it connected a couple more, but I can also tie one of those networks into IFTTT or Zapier to push my newsletter to other networks.

Pros

Newsletter creation interface
Analytics
Social media connections
Ease of adding new subscribers

Cons

Add more social networks to the ability to push new newsletters to
Easier ability to switch between accounts

Likelihood to Recommend

It's great for small businesses, creative professionals, and nonprofits. I use it for all three of these organizations (including my own efforts), and I like Intuit Mailchimp more than any of the other email providers I have used.

It's great for building an email audience and automating drip campaigns for promoting a particular service or ongoing campaign. It's easy to use and to set up and make it work.

Verified User

C-Level Executive in Marketing (Non-profit Organization Management company, 1-10 employees)

Vetted Review

9 years of experience

Newsletter Management

Rating: 9 out of 10

Incentivized

February 22, 2025

Use Cases and Deployment Scope

We use it typically as a newsletter to our congregation or smaller groups to help communicate what is coming up. It is a great tool to help with communicating to multiple audiences for all the different needs they may have. We also love the versatility of having multiple users being able to send out emails as well.

Pros

Detailed Audience
Functionality in the Campaign building
Being able to have multiple users on the same main account

Cons

Editor tool, weird between the two editing platforms. Still getting used to it.

Likelihood to Recommend

When sending out a monthly email, it is wonderful to be able to build out a draft, save it and then come back to edit it. Additionally it is very helpful to build out the emails. Intuit Mailchimp also has some additional services that I am excited to begin looking at.

Verified User

Administrator in Human Resources (Non-profit Organization Management company, 51-200 employees)

Vetted Review

2 years of experience

Great tool for mass communication

Rating: 8 out of 10

Incentivized

February 20, 2025

Use Cases and Deployment Scope

Sending mass communication to our subscriber.

Pros

Separate groups
Send emails in batches
Ability test emails before sending

Cons

Making templates easier to upload photos
If there was an ability to work on a template within a team
If there was a way to send interactive messaging or Newsletters

Likelihood to Recommend

Intuit Mailchimp is a great tool for communication however sometimes it can look outdated.

Verified User

Manager (Non-profit Organization Management company, 201-500 employees)

Vetted Review

5 years of experience

Our nonprofit loves Mailchimp

Rating: 9 out of 10

Incentivized

October 25, 2024

Use Cases and Deployment Scope

We use Mailchimp to send newsletters, event invites and other major e-blasts to our auidences. We needed a way to send mass emails and Mailchimp does a great job. We've also recently incorporated surveys, but that's still new for us. We hope to have more info in the coming weeks.

Pros

Newsletter building and sending
Customer service
Ease of use
Nonprofit discount

Cons

Better communication when things change

Likelihood to Recommend

There are lots of times where we may need to send a targeted email blast to donors, advisors or nonprofit/community folks. Mailchimp is great for doing that. We have our lists and make sure to update them so people can get their emails. It's easy to build out the emails and send.

Verified User

Contributor in Marketing (Non-profit Organization Management company, 51-200 employees)

Vetted Review

7 years of experience