A great Quality Assurance tool to monitor your agents!
Use Cases and Deployment Scope
We were looking for a Quality Management tool to use alongside Zendesk and this was the product we selected after looking at several options. Quality Assurance was a gap we needed to fill and MaestroQA filled that gap very weel!
Pros
- Monitors the quality of our agents
- Provides a user-friendly front end
- Provides detailed reporting
Most Important Features
- User-friendly front end
- Reporting
- Product Support
Return on Investment
- We saw an instant improvement in our Agent's quality
- This is truly a collaborative tool - Quality Analyst - Agent
Alternatives Considered
NICE CXone
Other Software Used
Microsoft Excel, NICE CXone, Zendesk Chat