#1 most frequent
United States of America
77.3%109 installations of 141
What is MaestroQA?
MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.
Categories & Use Cases
Videos
Who Buys & Uses MaestroQA
#2 most frequent
Canada
4.3%6 installations of 141
#3 most frequent
Germany
3.5%5 installations of 141
A great Quality Assurance tool to monitor your agents!
Use Cases and Deployment Scope
We were looking for a Quality Management tool to use alongside Zendesk and this was the product we selected after looking at several options. Quality Assurance was a gap we needed to fill and MaestroQA filled that gap very weel!
Pros
- Monitors the quality of our agents
- Provides a user-friendly front end
- Provides detailed reporting
Most Important Features
- User-friendly front end
- Reporting
- Product Support
Return on Investment
- We saw an instant improvement in our Agent's quality
- This is truly a collaborative tool - Quality Analyst - Agent
Alternatives Considered
NICE CXone
Other Software Used
Microsoft Excel, NICE CXone, Zendesk Chat